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Medical Virtual Assistant
Location
Philippines
Posted
65 days ago
Salary
$5 / hour
Seniority
Senior
Job Description
Medical Virtual Assistant
QuickTeam
• Utilize your familiarity with EMR systems to manage patient records efficiently and accurately. • Update and maintain EMR systems with new patient information, medical history, and treatment plans. • Provide exceptional customer service by promptly and professionally responding to patient inquiries via phone, email, or chat. • Explain our services to new patients, ensuring they have a clear understanding of how our systems work and what to expect. • Assist healthcare professionals in scheduling appointments, managing calendars, and coordinating follow-up care. • Collaborate with medical billing teams to ensure accurate coding and billing information. • Maintain strict patient confidentiality and adhere to HIPAA regulations in handling sensitive medical information. • Work closely with the team to ensure seamless coordination and communication.
Job Requirements
- Previous experience as a Medical Virtual Assistant or in a similar role is preferred.
- Proficient in using EMR systems, with a strong understanding of medical terminology and documentation.
- Excellent communication skills, both verbal and written, with the ability to explain complex medical concepts to patients in a clear and concise manner.
- Strong organizational skills and attention to detail, ensuring accurate record-keeping and data entry.
- Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment.
- Proven track record of providing exceptional customer service and maintaining professional relationships with patients and healthcare professionals.
- Ability to work independently and collaboratively as part of a remote team.
- Familiarity with medical billing and coding processes is a plus.
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