• Manage product development lifecycle • Collaborate with engineering and marketing teams

Location Designation: Fully Remote Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview: The Distribution Experience Owner is responsible for supporting the design, execution, and continuous improvement of the end-to-end Distribution experience. This role works within established strategic direction to help enhance broker and client outcomes by translating business needs into experience improvements and supporting delivery of prioritized initiatives. Working within the Group Transformation Office (GTO) model, the Experience Owner partners closely with Product Owners, Business Integration Leads, and technology teams to ensure solutions align with defined experience objectives and are delivered effectively. What You’ll Do: Strategy & Roadmap Execution - Support the execution and refinement of the Distribution experience roadmap aligned to business objectives - Translate experience priorities into epics, features, and user stories with clear requirements and acceptance criteria - Contribute to aligning experience initiatives with measurable outcomes and business goals Discovery & Insights - Conduct and support research activities including journey mapping and feedback collection - Analyze insights to identify opportunities to improve broker and client experiences - Translate findings into actionable recommendations and prioritized enhancements Delivery Collaboration - Partner with Product Owners and delivery teams to execute experience initiatives - Define and validate acceptance criteria to ensure delivered solutions meet intended experience outcomes - Coordinate with cross-functional stakeholders to manage dependencies and support delivery Metrics & Continuous Improvement - Support the definition and tracking of experience KPIs and success metrics - Monitor performance and identify opportunities for continuous improvement - Contribute to enhancements that improve efficiency and experience outcomes Change Adoption Support - Support change management and rollout activities across the Distribution organization - Assist with communications, training, and readiness efforts to enable successful adoption of new capabilities Decision Rights - Contributes to backlog prioritization and roadmap refinement - Provides input into acceptance criteria and Definition of Done - Supports KPI tracking and performance analysis - Influences delivery sequencing in partnership with Product Owners and technology teams Key Interfaces - Product Owners - Business Integration Leads - Delivery Teams - Other Experience Owners What You’ll Bring: - Bachelor’s degree and/or equivalent experience - 5–8 years of experience in financial services or insurance - Experience in product management, business analysis, or program delivery - Familiarity with Agile methodologies - Strong analytical and problem-solving skills - Effective communication and stakeholder collaboration skills Profile Characteristics - Works independently with guidance in more complex situations - Contributes to cross-functional projects of moderate scope and complexity - Applies advanced knowledge within discipline and working knowledge of related areas - Solves complex problems through analysis and collaboration - Influences stakeholders within projects or initiatives to support recommended solutions Summary This role is a strong individual contributor that supports the execution of Distribution experience initiatives, translating strategy into actionable work and partnering across business and technology teams to deliver measurable improvements. Colorado Statement: It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above. #LI-SV1 #LI-REMOTE ​ Pay Transparency Salary range: $100,000 - $120,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Job Requisition ID: 93639 #GBS

• Own the product strategy and roadmap for the intelligence data lifecycle — from collection through transformation, enrichment, and analytics. • Align and prioritize across multiple backend teams, balancing platform scalability with intelligence impact. • Define and track key data quality metrics, including coverage, freshness, accuracy, enrichment value, and signal-to-noise ratio. • Translate intelligence needs into technical requirements for data scientists, ML engineers, and pipeline developers. • Collaborate with Threat Intelligence and Data Science leadership to identify and deliver high-impact data and analytics capabilities. • Prioritize ingestion and analysis improvements that most enhance downstream products such as entity risk scoring, malware intelligence, and attack surface correlation. • Partner with platform and data infrastructure teams to ensure reliable, observable, and efficient analytics frameworks at scale. • Represent the data layer in cross-functional planning and ensure alignment with UI, integrations, and customer-facing initiatives. • Establish data quality frameworks and observability standards to ensure transparency and trust in intelligence outputs. • Champion innovation in AI/ML-based data collection and analysis, exploring emerging approaches in multimodal analytics and LLM-driven extraction.

• Develop and own the product roadmap: Own and evolve strategy for key product areas, ensuring alignment with company goals, market opportunities, and user needs • Identify and prioritize opportunities: anticipate future needs, use data and insights to assess impact, and ensure clear alignment with company goals • Drive discovery & user research: Partner with design and research to uncover unmet needs, validate assumptions, and embed customer insights into product direction • Own the research to delivery loop: Translate insights into initiatives, define clear success metrics, and ensure delivery teams build features that address validated needs • Focus on adoption & retention: Monitor product utilization, user retention, and customer satisfaction, building strategies to improve outcomes over time • Scalability: Drive platform strategy, ensuring solutions are scalable, configurable, secure, and compliant • Influence data-driven decisions: Define and track KPIs (engagement, retention, ROI, NPS, operational efficiency) and use data to drive prioritization and iteration • Enable experimentation & growth: Design and oversee A/B tests, pilots, and phased rollouts to evaluate product impact and accelerate learning • Lead cross-functional delivery: Partner closely with engineering, design, operations, compliance, and go-to-market teams to ensure aligned execution • Manage complex trade-offs: Drive stakeholder alignment on sequencing, prioritization, and resourcing in a way that balances short-term delivery and long-term vision • Mentor & coach: Provide guidance and development opportunities for product owners, business analysts, and other team members • Stay ahead of industry shifts: Track SaaS, healthcare tech, and regulatory trends, incorporating insights into forward-looking product planning