• Conduct regular audits of clinical staff files to ensure full compliance with DOH, Joint Commission, and company requirements. • Verify and track all medical and credentialing documents for nurses, including physicals, PPDs/Quant, titers, immunizations, RN/LPN licenses, CPR certifications, malpractice insurance, and background checks. • Maintain accurate and up-to-date compliance databases and personnel records. • Follow up with staff to obtain missing, expired, or updated documentation. • Collaborate with HR, Recruitment, and Nursing departments to ensure that only compliant staff are cleared for work. • Monitor expiration dates and send renewal reminders for medical and licensure documentation. • Generate and distribute compliance reports as required. • Support the HR Compliance Manager with any additional projects or tasks as assigned.

• Process Team Member’s requests and provide relevant information on the resolution of concerns and a clear understanding of processes while referring special communications to the appropriate person • Prepare reports and documentation for internal communications within the HR department • Verify employment background checks by contacting references (via email) • General administration, including file maintenance, data entry, control and verification, and preparation and distribution of reports • Other duties as assigned

• Partner with regional and district leaders to deliver HR solutions that drive performance, engagement, and retention • Provide guidance on associate relations matters, including investigations, corrective actions, and conflict resolution • Support workforce planning, staffing strategies, and succession planning for retail leadership roles • Coach leaders on performance management, feedback and development • Ensure compliance with federal, state, and local employment laws and company policies • Analyze people metrics (turnover, engagement, etc.) and recommend improvement actions • Support management initiatives related to store growth, restructuring, or operational changes • Collaborate with Talent Acquisition, Learning & Development, Field Experience and Total Rewards • Partner with the Compensation Team to deliver competitive, equitable, and compliant pay programs that support retail attraction, retention, and performance • Foster an inclusive workplace that promotes belonging, values diverse perspectives and ensures equitable people practices • Design easy-to-use tools and resources that support frontline leaders in day-to-day people management

• Lead benefits procurement, administration and renewals for APAC, including all global health, retirement, and other benefits programs, ensuring competitiveness, compliance, and alignment with business strategy. • Manage day to day vendor, broker and partner relationships, negotiate renewals, SLAs, and pricing to ensure value and compliance. • Research, design, and launch creative supplemental benefits (e.g., wellness, family support, or mental health programs) tailored to local needs. • Serve as a regional benefits subject matter expert, supporting internal teams and client-facing inquiries. • Audit data and ensure accuracy in eligibility, enrollment, and billing. • Collaborate with Product, Legal, and Operations to maintain alignment with EOR standards and statutory requirements. • Develop country-level benefit summaries, communications, and enrollment guides to enhance the employee experience. • Work with the benefit operations teams to ensure that all EOR employees can be enrolled in global benefit programs in an efficient and effective manner.