• Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Senior) • Serve as a Help Desk Support Service Specialist - Senior and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities • Provide senior-level technical support for complex IT issues, including troubleshooting, diagnosis, and resolution for systems and networks • Oversee system administration tasks ensuring system availability and efficiency • Lead Tier 1-3 IT support efforts, providing advanced solutions for user requests and issues • Assist with complex help desk escalations, providing senior-level technical expertise to maintain system efficiency

• Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Intermediate) • Serve as a Help Desk Support Service Specialist - Intermediate and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities to Intermediate-level IT support for routine issues and infrastructure maintenance • Assist senior team members with implementing IT strategies and system updates • Configure and maintain help desk infrastructure to ensure consistent system performance • Intermediate-level assistance in managing operating systems, databases, and user accounts • Deliver IT support at a national level, providing solutions across multiple locations • Maintain network availability and provide backup support for senior team members • Provide help desk and technical support for intermediate-level issues in Lakewood, resolving user complaints • Assist senior staff in maintaining Lakewood systems and networks with Tier 2 support services • Offer comprehensive support for local area network (LAN) and telecommunications systems • Lead help desk efforts in resolving issues and maintaining system uptime and availability

• Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Associate) in the Government And Public Services Industry Sector focussing on IT Services Solutions for clients such as The Department of Interior (DOI | NPS) • Serve as a Help Desk Support Service Specialist - Associate and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities to Provide associate-level technical assistance to end-users at the NPS, including basic troubleshooting • Assist intermediate and senior IT staff in troubleshooting and resolving technical issues

Eaton’s Corporate Sector division is currently seeking a Principal IT Integration Business Relationship Manager. The preferred locations for the position is Beachwood ,OH or Moon Township, PA however remote candidates will be considered. The expected annual salary range for this role is $146000 - $215000 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: Position Overview: Join Eaton’s Information Technology team to drive business impact with advanced technologies and major enterprise projects. We seek a Principal IT Integration Business Relationship Manager to oversee large, complex initiatives related to the Boyd integration. In this role, you'll manage end-to-end integration projects, collaborating with cross-functional teams and senior leaders, and act as the BRM for the Boyd IT integration team. This role is ideal for a seasoned global project leader with a strong technical foundation who is adept at overseeing several complex projects simultaneously while employing structured and disciplined methodologies. The successful candidate will also possess proven experience acting as a liaison between business units and wider technological teams. This position reports directly to the VP – IT Boyd Integration Leader. Essential Responsibilities: • Develop and maintain strategic business relationships across Integration and broader IT teams. Serve as point of contact for IT integration team. • Partner with the Boyd Thermal IT team to integrate Boyd Thermal with Eaton. • Engage with business and Lead IT teams on strategic business and technology plan & priorities – including advancement of standard technologies and decommissioning of technical debt • Participate in the definition of enterprise software standards as required by capability needs of the sectors and businesses. • Align tactical needs and delivery (i.e. escalations, support or events) with appropriate broader IT and functional teams. • Partner with IT IMO to ensure best practices are deployed. • Develop and manage the implementation plan for the Boyd IT integration. • Manage quality of the deliverables. • Ensure all requirements have been validated (i.e., traceability matrix) and ensure the user acceptance tests have been developed, approved, and executed to successful completion prior to going live. • Ability to communicate and present project status to IT and Business teams. Optional: Advanced understanding of scrum Agile and ability to serve as a PM or scrum master on a scrum project. Skills: Position Criteria: • Experience working in large cross-functional global organizations/teams. • Advanced to SME understanding of some of the business processes of complex, multinational companies • Intermediate to advanced understanding of financial processes. • Advanced understanding of business industry trends and applicability to operations or functions • Advanced to SME understanding of integration and impact points of involved systems globally for a division or function. • Proven experiencing of exhibiting a digital mindset through fostering agility and innovation. • Proven leadership, talent development and management skills for teams in a global setting • Strong technical knowledge and solid understanding of computer hardware and software, ERP, data management, application programming, data communications, operating systems, utilities and data security • Should be able to understand the integration and interdependence between systems and projects Qualifications: Basic Qualifications: - Bachelors' degree from an accredited - Minimum ten (10) years IT experience - Minimum five (5) years of IT Application experience - Experienced in supply chain, manufacturing, ERP, commercial and configurations application - This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. - Must be authorized to work in the United States without company sponsorship now or in the future Preferred Qualifications: - Master’s Degree - PMP Certification - 5+ years of IT Application experience preferably in a customer or business facing leadership role All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws. The application window for this position is anticipated to close on 09-APRIL-26 We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.