• Clearly communicate and explain a variety of insurance products and services to clients. • Guide customers through policy applications, renewals, and other administrative tasks. • Provide timely responses to inquiries, ensuring each customer has a positive experience. • Keep comprehensive and organized records of all client interactions and transactions.

• Build and nurture lasting relationships to boost client retention and agency growth. • Conduct detailed policy evaluations and tailor recommendations based on client needs. • Handle complex customer concerns with tact and professionalism. • Utilize your expertise to present, explain, and sell insurance products to both warm prospects and new leads.

• Manage a defined portfolio of Federal accounts, ensuring renewals, satisfaction, and sustained adoption. • Own and exceed assigned quota focused on retention, upsell, and expansion opportunities within existing accounts. • Become proficient in demonstrating the Kaseware platform • Develop multi-year account plans aligned with account objectives, procurement timelines, and Kaseware’s growth strategy. • Conduct Quarterly Business Reviews (QBRs) and executive meetings to communicate results, adoption metrics, and roadmap alignment. • Report directly to the U.S. Government Practice Lead, maintaining alignment on account priorities, delivery schedules, and issue resolution. • Identify opportunities for account expansion through deeper platform utilization, and user adoption initiatives. • Partner with Customer Operations, Product, and Delivery teams to ensure timely renewals, successful deployments, and measurable outcomes. • Act as a trusted advisor to agency executives and technical leads, aligning Kaseware’s capabilities with mission objectives and operational needs. • Support cross-agency collaboration and advocacy, building regional reference network to drive account success stories and future growth. • Maintain accurate sales forecasts and account health metrics in Salesforce, including renewal status, upsell pipeline, and account risk indicators. • Travel requirements: Up to 50% travel.

Key Account Manager - München- Rosenheim, Germany (m/f/d) Overview The Key Account Manager (KAM) is a field-based expert, that strategically drives the commercial objectives of selected RNAi therapeutics for Germany in the assigned territory. The KAM will be accountable for developing and implementing key account plans in their designated territory to optimize care for patients. The Key Account Manager, reporting to the Area Sales Lead, is expected to develop territory specific strategic account plans in the context of the overall product strategy and in close alignment with functions of Medical Affairs, Patient Advocacy, Market Access and Commercial, while ensuring full compliance with the relevant company, industry, legal, regulatory and ethical standards. Key Responsibilities - - Present a positive image of the company and develop awareness of Alnylam’s RNAi platform with relevant groups of healthcare professionals - Develop, own, and drive territory and account plans, including customer targeting and cycle plan, in line with Marketing strategy and Business Operations guidance - Achieve pre-launch and post-launch KPIs, including sales and volume targets - Use advanced sales skills to ensure consistent and continuous messaging - Perform detailed analysis of the assigned territory to identify, assess, and develop relevant centers for diagnosis and treatment - Drive patient group identification, diagnosis and referral rates by strategic intersectoral referral network management in close cooperation with other field based functions - Develop trusted relationships with a portfolio of customers to ensure market penetration, after developing a thorough understanding of key customer needs and requirements - Ensure the correct products and services are delivered to customers in a timely manner by collaborating with internal stakeholders (commercial, supply chain, and compliance) and external centers - Establish and maintain contact with key customers and provide commercial and scientific services to ensure access at site of care, and that logistics are in place to administer product - Manage and execute local meetings to drive diagnosis and treatment rates, in collaboration with the Medical Affairs Team for physicians and other healthcare professionals - Represent Alnylam at local and national events and congresses - Serve as the link of communication between key customers and internal teams - Liaise and collaborate with relevant internal staff (Medical Affairs, Sales Director, Marketing, Market Access and Business Operations), as required - Steer regular local aligment meetings with other field based functions to ensure proper implemnation and outcomes against the committet territory and account plans. - Timely and accurate reporting and continuous diligent maintenance of the CRM database - Conduct all activities to highest ethical standards in accordance with country code of practice and local Laws and regulations - Significant domestic travel and occasional international travel as needed Qualifications - - University degree in a business-related field such as health or business management or comparable educational background - Certified to promote medicinal products to national code of practice standard in Germany - 7+ years of Sales and Key Account Management experience in bio/pharmaceutical sales - Ability to gain consistent access and develop strong & professional relationships for product promotion with healthcare providers in reference centers and the community - Effective communication and influencing skills to engage with professionals at all organizational levels - Strong business acumen to add value to the existing health care structures. - Ability to draw on previous experiences and insights to generate and maintain appropriate awareness and timely access to treatment - Excellent organizational and project management skills - Fluent in German and English, both written and verbal - Ability to travel within a territory on a regular basis (80% of the time) About Alnylam Alnylam Pharmaceuticals (Nasdaq: ALNY) has led the translation of RNA interference (RNAi) into a whole new class of innovative medicines with the potential to transform the lives of people afflicted with rare and more prevalent diseases. Based on Nobel Prize-winning science, RNAi therapeutics represent a powerful, clinically validated approach to treating diseases at their genetic source by “interfering” with mRNA that cause or contribute to disease. Since our founding in 2002, Alnylam has led the RNAi Revolution and continues to turn scientific possibility into reality. Our people-first culture is guided by our core values: fiercely innovative, open culture, purposeful urgency, passion for excellence, and commitment to people, and these values influence how we work and the business decisions we make. Thanks to feedback from our employees over the years, we’ve been fortunate to be named a top employer around the world. Alnylam is extremely proud to have been recognized as the #1 Large Employer by Boston Globe Top Places to Work in 2022, one of Science Magazine’s Top Biopharma Employers, one of America's Most Responsible Companies for 2023 by Newsweek, a Fast Company Best Workplace for Innovators, and a Great Place to Work in Canada, France, Italy, Spain, Switzerland, and UK – among others. At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. We are dedicated to building an environment where employees can feel that they belong, can bring their authentic selves to work, and achieve to their full potential. By empowering employees to embrace their unique differences at work, our business grows stronger with advanced and original thinking, allowing us to bring groundbreaking medicines to patients.