• Technical customer support: Respond to inquiries about digital locking systems (e.g., electronic locks, relays, fittings), configure systems via phone or remote access, and diagnose and resolve hardware and software issues. • System analysis and troubleshooting: Analyze technical problems arising from the interaction of IT components and locking technology, and support integration into existing IT and building management infrastructures. • Software support: Operate and support management software for digital locking systems, including performing updates and maintenance. • Customer consulting and training: Advise on technical options and assist users and administrators in the use of digital locking technology. • Documentation: Create and maintain technical documentation and support tickets, and provide feedback to development teams on recurring issues. • Cross-department collaboration: Work closely with sales, development and product management to incorporate customer feedback and support testing phases for new products.

• Technische Unterstützung der Kunden: Beantwortung von Anfragen zu digitalen Schließsystemen (z.B. elektronische Schlösser, Relais, Beschläge), Konfiguration der Systeme via Telefon oder Fernwartung sowie Fehlerdiagnose und -behebung bei Hard- und Softwareproblemen. • Systemanalyse und Problemlösung: Analyse technischer Probleme im Zusammenspiel von IT-Komponenten und Schließtechnik sowie Unterstützung bei der Integration in bestehende IT- und Gebäudemanagement-Infrastrukturen. • Software-Support: Bedienung und Support der Verwaltungssoftware für digitale Schließanlagen inklusive Durchführung von Updates und Wartungen. • Kundenberatung und Schulung: Beratung zu technischen Möglichkeiten und Unterstützung von Anwendern und Administratoren im Umgang mit der digitalen Schließtechnik. • Dokumentation: Erstellung und Pflege technischer Dokumentationen und Support-Tickets sowie Rückmeldung an Entwicklungsteams bei wiederkehrenden Problemen. • Zusammenarbeit mit anderen Abteilungen: Enge Kooperation mit Vertrieb, Entwicklung und Produktmanagement zur Einbindung von Kundenfeedback und Unterstützung bei Testphasen neuer Produkte.

• Demonstrate comprehensive knowledge of the GoHighLevel platform, including CRM, email marketing, funnel building, automation features, and chatbot creation. • Design and implement chatbots within GoHighLevel for lead generation, customer engagement, and support. • Create visually appealing graphics tailored for use within GoHighLevel campaigns and assets. • Design, customize, and optimize landing pages within the GoHighLevel platform while ensuring modern design aesthetics and user experience principles are adhered to. • Build intricate workflow templates for multi-level campaigns, including email sequences, triggers, and automated actions. • Conceptualize, design, and implement campaigns that effectively achieve client goals. • Deliver high-quality work within tight deadlines by demonstrating strong organizational skills and efficiency. • Display meticulous attention to detail in both design and technical execution combined with a creative mindset. • Troubleshoot and resolve technical challenges related to GoHighLevel, chatbot development, and campaign workflows. • Communicate effectively to work closely with team members and clients to align on objectives and deliverables.

Provide professional service as the primary contact for mortgage inquiries, resolve borrower disputes efficiently, and ensure compliance with regulations while maintaining accurate loan records and collaborating with partners to address customer needs.