• Technische Unterstützung der Kunden: Beantwortung von Anfragen zu digitalen Schließsystemen (z.B. elektronische Schlösser, Relais, Beschläge), Konfiguration der Systeme via Telefon oder Fernwartung sowie Fehlerdiagnose und -behebung bei Hard- und Softwareproblemen. • Systemanalyse und Problemlösung: Analyse technischer Probleme im Zusammenspiel von IT-Komponenten und Schließtechnik sowie Unterstützung bei der Integration in bestehende IT- und Gebäudemanagement-Infrastrukturen. • Software-Support: Bedienung und Support der Verwaltungssoftware für digitale Schließanlagen inklusive Durchführung von Updates und Wartungen. • Kundenberatung und Schulung: Beratung zu technischen Möglichkeiten und Unterstützung von Anwendern und Administratoren im Umgang mit der digitalen Schließtechnik. • Dokumentation: Erstellung und Pflege technischer Dokumentationen und Support-Tickets sowie Rückmeldung an Entwicklungsteams bei wiederkehrenden Problemen. • Zusammenarbeit mit anderen Abteilungen: Enge Kooperation mit Vertrieb, Entwicklung und Produktmanagement zur Einbindung von Kundenfeedback und Unterstützung bei Testphasen neuer Produkte.

• Demonstrate comprehensive knowledge of the GoHighLevel platform, including CRM, email marketing, funnel building, automation features, and chatbot creation. • Design and implement chatbots within GoHighLevel for lead generation, customer engagement, and support. • Create visually appealing graphics tailored for use within GoHighLevel campaigns and assets. • Design, customize, and optimize landing pages within the GoHighLevel platform while ensuring modern design aesthetics and user experience principles are adhered to. • Build intricate workflow templates for multi-level campaigns, including email sequences, triggers, and automated actions. • Conceptualize, design, and implement campaigns that effectively achieve client goals. • Deliver high-quality work within tight deadlines by demonstrating strong organizational skills and efficiency. • Display meticulous attention to detail in both design and technical execution combined with a creative mindset. • Troubleshoot and resolve technical challenges related to GoHighLevel, chatbot development, and campaign workflows. • Communicate effectively to work closely with team members and clients to align on objectives and deliverables.

Provide professional service as the primary contact for mortgage inquiries, resolve borrower disputes efficiently, and ensure compliance with regulations while maintaining accurate loan records and collaborating with partners to address customer needs.

**Job Summary** Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire **highly motivated Customer Care Officers. **The ideal candidate would be performing the following responsibilities: **Customer Service & Inquiry Handling ** - Respond to customer inquiries via phone, email, one-on-one interactions, etc. - Provide information about banking products, services, policies, and procedures. - Maintain a professional and positive attitude while assisting customers. **Cash Handling & Tellering Functions ** - Process deposits, withdrawals, transfers, and payments accurately and efficiently. - Handle cash transactions, verify amounts, and ensure accurate record-keeping. - Reconcile daily transactions and balance cash drawers at the end of day. - Issue cheques, drafts, and other banking instruments. **Issue Resolution & Technical Support ** - Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines. - Resolve customer complaints promptly, ensuring a positive experience. - Investigate discrepancies, identify root causes, and implement solutions. - Assist customers with online and mobile banking issues, troubleshooting as needed. **Request & Transaction Processing ** - Facilitate account opening, loan applications, and card issuance. - Assist with order placements, transaction tracking, and processing. **Customer Education & Cross-Selling ** - Educate customers on product features and benefits. - Promote additional banking products and services, such as loans, savings plans, and investment options. - Recommend upgrades or complementary financial solutions to meet customer needs. **Records Management & Compliance ** - Update and maintain accurate customer records in the banking database. - Document customer interactions, feedback, and resolutions. - Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines. **Collaboration & Performance Metrics ** - Work closely with other departments to ensure smooth issue resolution. - Meet service metrics such as response time, resolution rate, and customer satisfaction scores. - Contribute to process improvement initiatives and provide customer feedback to enhance services. **Continuous Improvement & Customer Experience** - Stay updated on banking policies, industry trends, and new financial products. - Strive to exceed customer expectations and build long-term relationships. - Ensure an empathetic and customer-focused approach in all interactions.