• Atender e orientar os clientes de forma eficiente • Garantir que todas as dúvidas sejam esclarecidas • Superar as expectativas dos clientes • Gerenciar dados e criar relatórios

• Technical customer support: Respond to inquiries about digital locking systems (e.g., electronic locks, relays, fittings), configure systems via phone or remote access, and diagnose and resolve hardware and software issues. • System analysis and troubleshooting: Analyze technical problems arising from the interaction of IT components and locking technology, and support integration into existing IT and building management infrastructures. • Software support: Operate and support management software for digital locking systems, including performing updates and maintenance. • Customer consulting and training: Advise on technical options and assist users and administrators in the use of digital locking technology. • Documentation: Create and maintain technical documentation and support tickets, and provide feedback to development teams on recurring issues. • Cross-department collaboration: Work closely with sales, development and product management to incorporate customer feedback and support testing phases for new products.

• Technische Unterstützung der Kunden: Beantwortung von Anfragen zu digitalen Schließsystemen (z.B. elektronische Schlösser, Relais, Beschläge), Konfiguration der Systeme via Telefon oder Fernwartung sowie Fehlerdiagnose und -behebung bei Hard- und Softwareproblemen. • Systemanalyse und Problemlösung: Analyse technischer Probleme im Zusammenspiel von IT-Komponenten und Schließtechnik sowie Unterstützung bei der Integration in bestehende IT- und Gebäudemanagement-Infrastrukturen. • Software-Support: Bedienung und Support der Verwaltungssoftware für digitale Schließanlagen inklusive Durchführung von Updates und Wartungen. • Kundenberatung und Schulung: Beratung zu technischen Möglichkeiten und Unterstützung von Anwendern und Administratoren im Umgang mit der digitalen Schließtechnik. • Dokumentation: Erstellung und Pflege technischer Dokumentationen und Support-Tickets sowie Rückmeldung an Entwicklungsteams bei wiederkehrenden Problemen. • Zusammenarbeit mit anderen Abteilungen: Enge Kooperation mit Vertrieb, Entwicklung und Produktmanagement zur Einbindung von Kundenfeedback und Unterstützung bei Testphasen neuer Produkte.

• Demonstrate comprehensive knowledge of the GoHighLevel platform, including CRM, email marketing, funnel building, automation features, and chatbot creation. • Design and implement chatbots within GoHighLevel for lead generation, customer engagement, and support. • Create visually appealing graphics tailored for use within GoHighLevel campaigns and assets. • Design, customize, and optimize landing pages within the GoHighLevel platform while ensuring modern design aesthetics and user experience principles are adhered to. • Build intricate workflow templates for multi-level campaigns, including email sequences, triggers, and automated actions. • Conceptualize, design, and implement campaigns that effectively achieve client goals. • Deliver high-quality work within tight deadlines by demonstrating strong organizational skills and efficiency. • Display meticulous attention to detail in both design and technical execution combined with a creative mindset. • Troubleshoot and resolve technical challenges related to GoHighLevel, chatbot development, and campaign workflows. • Communicate effectively to work closely with team members and clients to align on objectives and deliverables.