• Provide support to American and Latin American clients of the US insurance company. • Assist with requested information, resolve issues, and sell products and services. • All interactions are conducted in English and/or Spanish.

• Provide excellent customer service and ensure smooth office operations • Be the first point of contact for clients and visitors, demonstrating professionalism • Manage all facets of customer interaction, addressing specific requests and needs • Coordinate across functions to ensure customer expectations are met • Maintain and cultivate relationships with regional customers through effective communication • Monitor customer satisfaction through survey results and implement corrective action plans • Propose and implement independent solutions for customer issues , coordinating with internal teams for timely resolution • Perform data entry, general work, and administrative tasks as assigned

• Provide front-line support to English, Spanish, and Russian-speaking customers • Identify areas for product/service improvements • Participate in implementations to increase customer satisfaction

• Atender e orientar os clientes de forma eficiente • Garantir que todas as dúvidas sejam esclarecidas • Superar as expectativas dos clientes • Gerenciar dados e criar relatórios