• Analysis and resolution of incidents escalated from L2 Support (3rd line support) • Diagnosing application issues using logs, monitoring tools, and debugging techniques • Reproducing defects and identifying root causes (application, database, integrations, configuration, user behavior) • Implementing changes in subordinate systems

As a Field Application Scientist (location - Detroit) you will be engaging with customers daily and delivering system usage training at customer sites, while providing experimental design, data analysis, logistical, and troubleshooting support across your region. You will be a key contact, in conjunction with in-house Technical Support, for responding to issues and maintaining relationships with customers. The primary goals of this position are to ensure rapid adoption and maximum customer success with 10x Genomics’ products. What you will be doing- Communicate: - Acting as the main point of contact between the customer and company - Keep customers apprised and trained on advancements in 10x technology and software - Coordinate and perform customer site trainings and demonstrations - Identify, document and communicate customer issues; complaints or concerns to management - Contribute to documentation with the goal of expanding support content Connect: - Scientifically partner with customers as they develop their research utilizing 10x technologies - Collaborate in scientific discussions with customers, cultivating long term relationships - Create and maintain positive working relationships with customers (Key, is the ability to manage expectations while exceeding the customer’s needs) - Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams Support: - Troubleshoot issues related to user's technical skills, sample preparation and processing, biochemistry/assay design, experimental design, software and instruments - Interpret customer needs and identify the proper issue escalation pathway within 10x - Support field sales team at trade shows, seminars and technical symposiums (including presentations and networking with thought leaders) - Handle potentially stressful situations calmly and adroitly Minimum Requirements: - Extensive experience in molecular biology, biochemistry, genomics or genetics - Demonstrable knowledge and experience with NGS workflows and data analysis software and associated analysis software - Hands on proficiency with common molecular biology bench techniques - Hands-on proficiency with histology techniques including tissue processing, sectioning, and embedding - Clear vision of and commitment to providing outstanding customer service - Excellent organizational, analytical, and systematic troubleshooting skills - Strong written and verbal communication skills - Outstanding presentation and training skills - Ability to maintain records for customer sites and provide high level feedback to management - Willingness to travel up to 60% Preferred Qualifications: - Ph.D. or 6-8 years’ experience preferred in Chemistry, Biochemistry, Molecular Biology or Genetics - Experience with spatial gene expression or protein assays is highly desirable - Previous customer facing experience - Familiarity with SFDC software - Ability to work independently and as part of a team towards corporate goals Below is the base pay range for this full-time position. The actual base pay will depend on several factors unique to each candidate, including one’s skills, qualifications, and experience. At 10x, base pay is also just one component of the Company’s total compensation package. This role is also eligible for 10x’s equity grants, its comprehensive health and retirement benefit programs, and its annual bonus program or sales incentive program. During the hiring process, your 10x recruiter can share more about the Company’s total compensation package. Pay Range $92,400—$125,000 USD About 10x Genomics At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world. We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience. Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference. Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law. 10x does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to 10x without a vendor agreement in place will be considered unsolicited and property of 10x, and 10x will not pay a placement fee. Please be aware of recruitment scams impersonating 10x Genomics. All recruiting communication will come from email addresses @10xgenomics.com. We also want to encourage you to apply to 10x Genomics positions directly on our careers site, Careers.10xgenomics.com or from reputable third party sites, such as LinkedIn or Indeed. We will never request payment or sensitive personal information during the recruiting process.

• Collaborate with Colleagues – Work closely with colleagues to understand customers' business objectives and technical challenges, contributing to the design and development of effective GenAI solutions tailored to client needs. • Apply GenAI Principles – Utilize modern tools and frameworks like LangGraph, to build scalable, reliable, and maintainable Compound AI systems. • Leverage your understanding of AI fundamentals to ensure every project meets rigorous industry and ethical standards. • Adapt to the latest Technologies & Patterns – continue to research, learn, and stay abreast of the most recent state of the art for AI application development. • Promote Knowledge Sharing –Bolster our culture of continuous learning by sharing knowledge about AI engineering best practices through blog posts, articles, and internal talks. Support a collaborative environment that fosters shared expertise and ongoing innovation across our community.

• Joining the Daktronics team is a great opportunity to work with our latest technology - Camino. • Camino is a next-generation graphics platform that provides real-time motion graphics capabilities similar to live-to-air (character generator) CG systems. • Professional teams worldwide use this technology to inform and entertain their fans. • As a Camino Implementation Engineer, you will help deploy engaging experiences for audiences worldwide at our client's iconic destinations! • This role focuses on client interaction and will ensure the successful delivery of the Camino project. • Responsibilities include testing and qualification, documentation, content delivery and implementation, system configuration set-up, and client training. • Pre-Delivery: Work with end user and customer teams to understand show and production workflows, goals, and expectations. • Test graphics to verify timelines, templates, logic, and playback align with specifications. • Collaborate with Creative Services, Solutions Engineers, or Motion Designers for project direction. • Provide project-specific guidance to Control System Specialists on assigned projects. • Participate in team meetings to stay informed on project details and timelines. • Document project details, including style, logic, and operational instructions for users. • Design, create, and fabricate Camino Content projects/templates to meet demand. • Perform additional duties as required. • Client Delivery: Understand the integration of developed content with Daktronics control systems and client data ecosystems. • Set up and provision Daktronics control equipment for Camino content playback. • Implement Camino projects, script Display Studio buttons, and automate control triggers. • Edit Camino content based on client feedback and resolve on-site issues. • Train clients on Camino content operation and editing, both in-person and remotely. • Adapt training methods to suit client needs and build strong customer relationships. • Document system configurations and create tailored support resources for each client. • Develop comprehensive documentation and site-specific training materials for both internal and external users. • Provide project guidance in collaboration with control system specialists when they are implementing on-site. • Be a point person/escalation point for the CSS group for successful Camino implementations.