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Technical Enablement Manager

Location

United States

Posted

75 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishAWSAzureCloudGoogle Cloud PlatformJavaPython

Job Description

Technical Enablement Manager

Glean

• Develop and execute a comprehensive technical training strategy for our SEs, SAs, AIOMs and Support team. • Collaborate with technical leadership to integrate advanced technical concepts into training and coaching. • Partner with Field Enablement functions to introduce role-specific onboarding content. • Implement continuous learning programs covering advanced product features, security, integration techniques, troubleshooting, and best practices. • Develop and maintain a library of technical enablement resources. • Work closely with technical teams to understand their needs and develop supportive content. • Partner with technical writing and SA team to successfully train Glean’s managed implementation partners. • Monitor and analyze the effectiveness of technical enablement initiatives.

Job Requirements

  • 5+ years of experience in a Solutions Architect, Solutions Engineer, Technical support, or related role
  • Experience in enablement is a plus!
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Proven experience in technical training, technical enablement, or a similar role within a technical environment.
  • Deep knowledge of or direct experience with LLMs/AI required.
  • Experience with cloud environments such as GCP, AWS, or Azure.
  • Proficiency in programming languages like Python or Java.
  • Familiarity with API configurations.
  • Excellent written and verbal communication skills.
  • Strong project management and organizational skills.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Proficiency in content management systems and design software.
  • Deep knowledge of technical processes and customer journey mapping.
  • Ability to analyze data and use it to make informed decisions.

Benefits

  • Medical, Vision, and Dental coverage
  • Generous time-off policy
  • Contribute to your 401k plan
  • Home office improvement stipend
  • Annual education and wellness stipends
  • Vibrant company culture with regular events
  • Healthy lunches daily

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