• Reviewing and analyzing contracts, agreements, and legal documents related to clinical trial activities and vendor relationships. • Negotiating contract terms and conditions with clients, vendors, and other stakeholders to ensure compliance with regulatory requirements and company policies. • Collaborating with cross-functional teams to assess contract risks, identify opportunities for improvement, and develop strategies to mitigate potential issues. • Maintaining accurate and up-to-date records of contract status, milestones, and deliverables using contract management systems. • Providing guidance and support to internal teams on contract-related matters, including contract interpretation, compliance, and dispute resolution.

Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: As a Sr Technology Analyst supporting Southwest’s Customer360 Program and AI Enablement Teams, you’ll help define and deliver the capabilities that empower our Employees to better serve Customers. You’ll work closely with business, technology, and vendor partners to translate complex servicing needs into clear functional and non‑functional requirements across Salesforce and related customer‑servicing technologies. With an understanding of airline operations—including disruption‑driven scenarios—and familiarity with AI‑enabled capabilities like agent assist and automation, you’ll help shape scalable, well‑integrated solutions. Operating in an Agile / SAFe environment, you’ll support integrations using enterprise services, APIs, and event‑driven data flows. Through strong collaboration and thoughtful definition, your work will directly enable smarter tools, more efficient servicing, and a better experience for both Customers and Southwest Employees. Additional details - This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington, Wyoming, and Puerto Rico.  - U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities - Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems - Partner with other Technology Team members to provide advice or solutions within his or her area of expertise - Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for and seize opportunities to do more or to do things better - Estimate effort and value for solutions - Apply business solutions with broad level knowledge about technology platforms/architectures - Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work - Establish or follow prioritization processes to drive work, completing work with a sense of urgency - Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis on a regular and consistent basis - Monitor program risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation - May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities - Advanced knowledge of business analysis, process modeling and redesign - Advanced knowledge of technical environments - Advanced knowledge of software development methodologies - Skilled in excellent partnering, communication, and negotiation in working with various Teams and/or external partners - Ability to analyze large, complex, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations - Ability to work effectively in a strong Customer service/team oriented environment - Ability to research, create, and document requirements, processes, and technical specifications - Ability to manage and prioritize multiple and widely varied work streams/tasks - Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same - Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences - Ability to teach and mentor others concerning technical and business subjects Education - Required: High School Diploma or GED - Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience Experience - Required: Advanced-level experience, seasoned and specialized knowledge in information technology (IT) operations, programming, systems/software development or another IT related field - Preferred: Experience & knowledge of practices for working in a SAFe Agile environment - Preferred: Salesforce experience, particularly Service Cloud, Experience Cloud and/or Agentforce - Preferred: Experience with customer servicing technologies and operational workflows (e.g., agent tools, case management, automation, knowledge, and self-service) - Preferred: Experience & familiarity with GenAI and AI-enabled capabilities, including agent assist, automation, and decision-support use cases Licensing/Certification - N/A Physical Abilities - Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time - Ability to communicate and interact with others in the English language to meet the demands of the job - Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications - Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines - Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 - Must be at least 18 years of age - Must be able to comply with Company attendance standards as described in established guidelines - Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary Pay & Benefits - Competitive market salary from $114,200 per year to $126,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you’ll love - Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) - Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** - Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** - Competitive health insurance for you and your eligible dependents (including pets) - Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. ​ - Explore more Benefits you’ll love: https://careers.southwestair.com/benefits *Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.

Analyze user behavior and engagement, develop actionable insights from data, create and maintain dashboards for tracking metrics, and identify areas for content improvement to enhance user experience and drive strategic decisions.

Title: Senior Manager of Analyst Relations Location: Los Angeles, CA (Remote) Job Description: About the Company Armada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us. Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world. About the Role Armada is hiring a Senior Manager of Analyst Relations to own and grow our analyst relations program with a key focus on participation in key industry evaluations such as Gartner Magic Quadrants, Forrester Waves, and similar reports. This role will build and maintain strong relationships with analysts, drive compelling narratives around our products and strategy, and elevate Armada’s position in the industry. Location: This role is office-based at our San Francisco (HQ) office, our Bellevue, WA office, or Los Angeles. Key Responsibilities - Develop & Execute Analyst Relations Strategy: Design and implement an AR strategy that drives Armada’s visibility, credibility, and success in key analyst research reports including Gartner Magic Quadrants, Forrester Waves, IDC MarketScapes, etc - Manage Analyst Engagements: Coordinate all aspects of analyst engagement, including briefings, inquiries, evaluations, and submissions. Ensure timely delivery of high-quality materials and responses. - Lead MQ & Wave Participation: Serve as the primary lead for Magic Quadrant and Wave submissions — gathering required content, storytelling, messaging, customer references, and internal preparation. Ensure Armada’s narrative and positioning aligns with business objectives and analyst expectations. - Build Relationships: Cultivate strong, trusted relationships with key industry analysts at Gartner, Forrester, IDC, and other influential firms. Act as the primary point of contact for analyst interactions. - Cross-Functional Collaboration: Partner closely with Product, Communications, GTM, Sales, and Executive teams to gather insights, align on messaging, prepare spokespeople, and integrate analyst feedback into product and GTM strategy - Internal Advocacy & Education: Educate internal stakeholders on analyst agendas, schedules, research themes, and competitive dynamics. Equip executives and product leaders with the context needed to effectively engage analysts. - Drive Execution Accountability: Work alongside Product and R&D to reinforce organizational commitment to the roadmap, own the cadence and clarity of roadmap communications with analysts, and ensure post-delivery updates clearly demonstrate execution against stated plans. - Measurement & Reporting: Track and report analyst interactions, coverage outcomes, influence on key research, and business impact metrics. Provide insights and quarterly assessments to leadership. Required Qualifications - Experience: 10+ years of industry analyst relations experience in high-growth, enterprise, or SaaS technology environments, with a solid track record of managing analyst evaluations like Gartner Magic Quadrants and Forrester Waves (or equivalent) - Strategic Storytelling: Proven ability to translate complex products and technical capabilities into clear, compelling narratives tailored for analyst audiences - Relationship Skills: Deep relationships with key analysts and demonstrated ability to build credibility and trust - Cross-Functional Collaboration: Experience working with product, marketing, communications, and executive teams to align AR efforts with broader business goals - Communication: Excellent verbal and written communication skills, with strong presentation and executive briefing capabilities - Project Management: Highly organized with the ability to manage multiple priorities, deadlines, and complex submission cycles Preferred Qualifications - Experience in B2B enterprise software, cloud, cybersecurity, AI or related tech sectors - History of successful positioning in top-tier analyst research and competitive differentiation - Experience leveraging analyst insights to influence product roadmaps or go-to-market strategies Compensation & Benefits For U.S. Based candidates: To ensure fairness and transparency, the starting base salary range for this role for candidates in the U.S. are listed, varying based on location experience, skills, and qualifications. In addition to base salary, this role will also be offered equity and subsidized benefits (details available upon request). Benefits - Competitive base salary and equity - Medical, dental, and vision (subsidized cost) - Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA) - Retirement plan options, including 401(k) and Roth 401(k) - Unlimited paid time off (PTO) - 14 paid company holidays per year #LI-SM1 #LI-Hybrid Compensation $139,300 - $174,200 USD You're a Great Fit if You're - A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge - A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude - Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company - A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda - Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you Equal Opportunity Statement At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time. Unsolicited Resumes and Candidates Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.