Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: HealthIT Scheduling Cadence PG Job Summary: The Principal Epic Cadence Application Analyst will support the Community Connect propgram. The position will design, build, and implement scheduling and registration workflows for VUMC's Connect Customer. This role will act as a mentor and team lead for the Community Connect Patient Access team and will lead design and build for visit types, scheduling templates, scheduling rules, scheduling decision trees, and patient access security templates. This position will participate in a 24 x 7 on-call support rotation for and will provide ongoing support to our Community Connect clients. This role will also support future Community Connect customers as the program expands beyond our first partner. . KEY RESPONSIBILITIES • Designs, builds, installs, configures, and/or develops software to support clinical and operational workflows. • Analyzes clinical or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate. • May perform analysis and design of supporting technical infrastructures. • Supports clinical or operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users. • Assists with onboarding and training as needed. • The responsibilities listed are a general overview of the position and additional duties may be assigned. REQUIREMENTS • Epic Cadence certification (Required) • Bachelor's degree (Required) TECHNICAL CAPABILITIES • Technical Analysis (Advanced): Possesses detailed knowledge of assigned products’ functionality and interactions with other institutional systems. Works with vendors to recommend new functionality. Takes a lead role in addressing highly complex technical issues. Successfully designs, develops, builds, configures, installs, runs reports, and performs maintenance support without guidance from others. Optimizes and standardizes design and build. Successfully handles multi-faceted and highly complex technical support issues. Generates and assigns tasks to others. Shares knowledge and trains others. • Configuration Management and Planning (Advanced): Demonstrates the ability to apply diverse areas of business knowledge to successfully meet broad objectives independently. Able to communicate intelligently with users, customers, management, and business leaders on the impact of technology changes. Demonstrates ability to anticipate resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, and organize work for a diverse, multi-functional configuration plan. Competently handles multiple plans and projects simultaneously managing to commitments and deadlines while successfully navigating dependencies. Improves workflows and systems in the environment as plan results dictate. • Testing (Advanced): Demonstrates mastery of test planning, processes, and tools in highly complex test situations. Identifies potential flaws in test plans and takes action to remedy them. Shares knowledge, raises the level of performance of others. • Product Knowledge (Advanced): Demonstrates high levels of product knowledge. Is often relied upon by others for knowledge of the product and plays a lead role in projects related to the product. Has some experience in developing/supporting applications specific to the product. • Problem Management (Advanced): Demonstrates the uppermost levels of expertise in Incident Tracking and Problem Reporting in challenging and complex situations. Clearly articulates incidents and problems in a way that improves chances of quick resolution. Provides solutions that improve the design and architecture of the system. Makes recommendations that are creative and imaginative while setting a standard for others. Often takes a lead role in highly pressurized situations when there is a need to achieve results. • Business Knowledge (Advanced): Demonstrates the ability to apply diverse areas of business knowledge to successfully meet broad work objectives. Knowledgeable, in detail, of the major functions of the primary business units of the company. Able to converse intelligently with users, customers, and management on the impact of technology and competition on the business itself. Capable of discerning the impact of subtle changes in competition and technology. Demonstrates excellent business acumen. About the Department: Health IT HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center’s mission of: - Delivering distinctively personalized care - Improving the health care of individuals and communities regionally, nationally and internationally - Providing transformative learning programs - Supporting compelling discoveries Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today’s ever-changing marketplace. Our 500 colleagues provide ongoing support over each product’s entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center’s 24,000 colleagues. Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT). The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology. Underscoring our entire department are our core values of accountability, transparency and execution, delivered with a strong Partner Promise. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: Organizational Impact: Delivers projects/assignments that have a direct impact on goals/objectives of the unit/department that the job is in. Problem Solving/ Complexity of work: Conducts extensive analysis of situations or data to resolve numerous, complex issues; may involve the input/work of others. Breadth of Knowledge: Has in-depth level of knowledge within a professional area and working knowledge of other areas. Team Interaction: May lead mid-sized projects; coaches and guides team members. Core Capabilities : Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Service: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 5 years Education: Bachelor's (Required) Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.