We’re on a mission to create a global payment ecosystem that connects businesses and consumers everywhere.
Senior Technical Support Engineer
Location
Bulgaria
Posted
56 days ago
Salary
0
Seniority
Senior
Job Description
Senior Technical Support Engineer
emerchantpay
• To provide professional technical support to clients and partners of the company; • To perform technical administration of various systems such as Payment Gateway, eWallet, CRM, etc.; • To support and monitor the system applications; • To Create and update merchant client accounts in the system; • To assist clients during the integration period with our systems and support integrations to service providers; • To troubleshoot, report, and resolve issues in a timely manner; • To interact with other teams and clients to resolve issues; • To oversee and participate in the tracking, troubleshooting, and resolution of issues logged internally and by clients; • To participate in the weekly product release and execute tests, analyze results of test runs, and report those results; • To comply with all internal regulations, procedures, and policies as per ISO and PCI DSS standards.
Job Requirements
- 5+ years in a similar position
- Familiar with HTTP/HTTPS, FTP/SFTP, SSL/TLS, TCP/IP
- Familiar with the client/server model
- Knowledge of HTML, CSS, and JavaScript
- Familiar with MS Office applications (Word, Excel, Outlook, etc.)
- Highly proficient in spoken and written English
- Enthusiastic, hard-working and motivated team player with excellent communication skills.
- Previous experience working in tech support for high-availability systems (1st or 2nd level) considered as an advantage
- Knowledge of Ajax, XML, PHP, SQL and shopping carts or other eCommerce software considered as an advantage
- Willingness to work on shifts considered as an advantage.
Benefits
- Fast-growing payment company
- Excellent working conditions, casual atmosphere, and state-of-the-art hardware
- Modern, challenging, constantly growing business
- Professional development - books, trainings, certifications, etc.
- 25 days paid holiday, 1 day for every 2 years with us
- Fully distributed and remote.
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