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IT Support Engineer
Location
Florida
Posted
56 days ago
Salary
0
Seniority
Senior
Job Description
IT Support Engineer
Spotter
• Provide support to sales representatives and respond to customer and prospect queries • Resolve technical requests fielded by customers / other team members • Assist in the issuance of work orders for pending orders • Creation of service desk requests • Processing of Return Merchandise Authorization (RMA) • Facilitate communication amongst the Business Development Manager (BDM) • Assist BDMs in supporting customers and partners with designs and layouts • Provide direct support (live or on the phone) to the BDM in the creation of Live Surveys and Survey Reports • Provide direct support (live or on the phone) to the BDM in the creation of commissioning documentation • Provide quoting and bill of material (BOM) support to the BDM Team • Provide feedback to the BDM to assist them and the team in offering full solutions to the end customer / channel partners
Job Requirements
- Spanish Fluency is required
- Ability to use the Google Suite of technologies
- Understanding of TCP/IP stack and how to IP devices
- Computer skills a must (Typing / navigating GUI Based platforms)
Benefits
- Travel may be required up to 9 days per month depending upon current project needs to fulfill training events, site surveys and/or commissioning.
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