This existing vacancy is open to candidates that reside in the United States or Canada. We are seeking an Associate Project Coordinator to join our Managed Services team. The Associate Project Coordinator is responsible for leading and executing implementation projects for VelocityEHS suite of products. Leading our teams of Consultants and Specialists, you will work together to effectively deliver a variety of project types to our clients, including but not limited to implementation of VelocityEHS suite of products, (e.g., Chemical Management services, SDS Authoring services), service-specific projects (e.g., SSO implementation, translation services, etc.), and coordinating Services projects that are high complexity and/or in large quantities. An Associate Project Coordinator should have experience in a customer-facing role within a services organization or department, working directly with clients and internal teams to deliver specific services with specific contractual requirements. This role requires a balanced internal/external customer-focused mindset, keeping all project team members and stakeholders on track with deliverables throughout each project. You must be an effective communicator, solution-oriented, and exceptionally organized. As an Associate Project Coordinator, you must understand the importance of consistent delivery across projects, following processes (and help to improve them), and support our team’s objectives and company goals. Primary Duties and Responsibilities Service Delivery & Coordination - Coordinate day-to-day execution of Chemical Management projects, including scheduling, data collection, and related service deliverables. - Support delivery of both recurring services (ongoing programs) and one-time projects. - Manage multiple service engagements simultaneously, balancing priorities, timelines, and quality expectations. - Ensure all deliverables meet defined scope, timelines, and quality standards. Project & Workflow Management - Track and maintain project schedules, task progress, and key milestones across assigned accounts. - Coordinate work across internal teams (e.g., Onboarding, Operations, Consultants, SMEs) to ensure timely completion. - Identify risks, delays, or scope gaps and proactively escalate or resolve issues. - Maintain accurate documentation including status updates, action items, and service records. Customer Engagement - Serve as a point of contact for customers on assigned services, ensuring clear and timely communication. - Provide regular status updates and manage expectations on timelines and deliverables. - Ensure alignment of services purchased and ensure that services delivered meet the client's requirements and goals, while adhering to system capabilities and services offered. - Support issue resolution and follow-through on customer questions or concerns. Operational Excellence - Follow established processes and standard operating procedures to ensure consistent delivery. - Contribute to continuous improvement of workflows, tools, and service processes. - Support scalability of services through efficient coordination and Primary Duties and Responsibilities - Assist in tracking service performance metrics and delivery outcomes. Minimum Skills and Qualifications - 1+ year of experience in coordination, project support, or service delivery role. - Experience in a customer-facing environment. - Bachelor’s degree / Diploma in Business, Information Technology or related field (or equivalent experience). - Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) and collaboration tools. - Experience working in a remote-friendly company, using online tools and software to coordinate projects and daily work. - Strong organizational and time management skills, with ability to manage multiple priorities. - Strong verbal and written communication skills, including strengths in meeting objectives through influence, and facilitation, with an ability to focus on client service experience & stakeholder engagement. - Ability to adopt new processes and ways of thinking to align with both team and company objectives, embraces change and can support new initiatives. - Detail-oriented with a focus on accuracy and process adherence. - Ability to work independently as a self-starter who consistently reaches targets. - Customer-focused approach; take full ownership of the project, customer questions and/or concerns and follows through to completion. - Collaborative approach and team-player mentality. Preferred Skills and Qualifications - Exposure to EHS or Chemical Management (e.g., SDS, Hazard Communication). - Experience in a SaaS or services-based organization. - Familiarity with project management tools (Asana, Workfront, MS Project, etc.). - Familiarity with Customer Relationship Management tools (Salesforce, Gainsight, etc.). - Understanding of Document Management and Document Governance practices. - Experience and/or education in Project Management Methodology. - Certified Associate in Project Management Certification (CAPM) from PMI is an asset, or actively pursuing certification Who is VelocityEHS? VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate® Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk and Environmental Compliance. Our customers include the world's most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we've worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential. The VelocityEHS team includes unparalleled industry expertise, with more certified experts in health, safety, industrial hygiene, ergonomics, sustainability, the environment, AI, and machine learning than any EHS software provider. Recognized by the EHS industry's top independent analysts as a Leader in the Verdantix 2023 Green Quadrant Analysis—VelocityEHS is committed to industry thought leadership and to accelerating the pace of innovation through its software solutions and vision. Its privacy and security protocols, which include SOC2 Type II attestation, are among the most stringent in the industry. VelocityEHS is committed to competitive, fair, and equitable compensation practices by offering market-based salary ranges. The expected salary range for this position is between $55,950 - $76,500 USD (United States) or $55,600 and $68,800 CAD (Canada). We aim to hire between the minimum and midpoint of the salary range and offers at the maximum of the range are uncommon. The final offered salary will be based on candidate’s proficiency in skill set, prior relevant experience, internal equity, market considerations, and other factors. This role is eligible for our comprehensive benefits package. We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting hrpolicy@ehs.com Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS. What are the benefits and perks of working at VelocityEHS? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights for eligible employees, or you can review all our perks and benefits by visiting our career page! - Generous time off programs - Medical/dental coverage, retirement (with employer match) - Parental leave plans for all family types - Job shadowing programs and one-on-one coaching opportunities - Tuition reimbursement for continuing education, advanced degrees, and certifications - Remote-first and flexible work schedule to fit your family's needs - Monthly stipend to make your home office more comfortable, productive, and successful - Corporate wellness and personalized preventative mental health care programs - Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday) #LI-Remote #BI-Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.