• Responding and resolving escalated technical questions from internal and external clients • Deliver an outstanding customer service experience • Tracking and documenting issues in the case management system • Conception/development/maintenance of internal tools and services for use by both the Programmatic Technical Operations team and other teams in the company • Maintenance/evolution of Operations back-end infrastructure • Skilled in analyzing complex technical problems, utilizing queries and scripts to extract information from large datasets across multiple systems. • Knowledge sharing by creating internal/ external documentation and/or deliver trainings to colleagues and teams

The Infrastructure and Enterprise Systems practice group (IES) at Kraft Kennedy provides strategic guidance, technology planning, and systems design and integration services for organizations of all sizes.  Within Kraft Kennedy, the IES is responsible for all cloud and on-premises infrastructure, data center technologies, enterprise applications (e.g. messaging systems, unified communications, etc.), identity services, cloud security and compliance, and more.  We are looking for an experienced technology professional with strong experience in Microsoft’s cloud infrastructure, security, and collaboration technologies to provide the highest degree of service to our clients. You must live in one of these locations to be considered for this remote position. (Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, South Carolina, North Carolina, Tennessee, Texas, Utah, Virginia ,Vermont, DC, Kentucky, Pennsylvania, Ohio or Washington.) Duties/Responsibilities: ·         Implement and support infrastructure technologies such as Microsoft Azure, VMware and networking technologies ·         Execute migrations of on-premises platforms to cloud infrastructure ·         Manage enterprise support requests from clients subscribing to Kraft Kennedy’s enterprise managed services ·         Execute planned evening and weekend maintenance tasks in support of Kraft Kennedy’s enterprise managed services clients, when necessary ·         Participate in weekly on-call rotation for evening and weekend support assistance, as requested by enterprise managed services clients ·         Escalate to internal and, when necessary, external resources in an appropriate time frame to manage the resolution of complex client issues ·         Provide on-site support, as necessary

The Infrastructure and Enterprise Systems practice group (IES) at Kraft Kennedy provides strategic guidance, technology planning, and systems design and integration services for organizations of all sizes.  Within Kraft Kennedy, the IES is responsible for all cloud and on-premises infrastructure, data center technologies, enterprise applications (e.g. messaging systems, unified communications, etc.), identity services, cloud security and compliance, and more.  We are looking for an experienced technology professional with strong experience in Microsoft’s cloud infrastructure, security, and collaboration technologies to provide the highest degree of service to our clients. You must live in one of these locations to be considered for this remote position. (Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, South Carolina, North Carolina, Tennessee, Texas, Utah, Virginia ,Vermont, DC, Kentucky, Pennsylvania, Ohio or Washington.) Duties/Responsibilities: ·         Implement and support infrastructure technologies such as Microsoft Azure, VMware and networking technologies ·         Execute migrations of on-premises platforms to cloud infrastructure ·         Manage enterprise support requests from clients subscribing to Kraft Kennedy’s enterprise managed services ·         Execute planned evening and weekend maintenance tasks in support of Kraft Kennedy’s enterprise managed services clients, when necessary ·         Participate in weekly on-call rotation for evening and weekend support assistance, as requested by enterprise managed services clients ·         Escalate to internal and, when necessary, external resources in an appropriate time frame to manage the resolution of complex client issues ·         Provide on-site support, as necessary

The Infrastructure and Enterprise Systems practice group (IES) at Kraft Kennedy provides strategic guidance, technology planning, and systems design and integration services for organizations of all sizes.  Within Kraft Kennedy, the IES is responsible for all cloud and on-premises infrastructure, data center technologies, enterprise applications (e.g. messaging systems, unified communications, etc.), identity services, cloud security and compliance, and more.  We are looking for an experienced technology professional with strong experience in Microsoft’s cloud infrastructure, security, and collaboration technologies to provide the highest degree of service to our clients. You must live in one of these locations to be considered for this remote position. (Connecticut, Delaware, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, South Carolina, North Carolina, Tennessee, Texas, Utah, Virginia ,Vermont, DC, Kentucky, Pennsylvania, Ohio or Washington.) Duties/Responsibilities: ·         Implement and support infrastructure technologies such as Microsoft Azure, VMware and networking technologies ·         Execute migrations of on-premises platforms to cloud infrastructure ·         Manage enterprise support requests from clients subscribing to Kraft Kennedy’s enterprise managed services ·         Execute planned evening and weekend maintenance tasks in support of Kraft Kennedy’s enterprise managed services clients, when necessary ·         Participate in weekly on-call rotation for evening and weekend support assistance, as requested by enterprise managed services clients ·         Escalate to internal and, when necessary, external resources in an appropriate time frame to manage the resolution of complex client issues ·         Provide on-site support, as necessary