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Technical Support Specialist – Programmatic
Location
Germany
Posted
160 days ago
Salary
0
Seniority
Mid Level
Job Description
Technical Support Specialist – Programmatic
Broadsign
• Responding and resolving escalated technical questions from internal and external clients • Deliver an outstanding customer service experience • Tracking and documenting issues in the case management system • Conception/development/maintenance of internal tools and services for use by both the Programmatic Technical Operations team and other teams in the company • Maintenance/evolution of Operations back-end infrastructure • Skilled in analyzing complex technical problems, utilizing queries and scripts to extract information from large datasets across multiple systems. • Knowledge sharing by creating internal/ external documentation and/or deliver trainings to colleagues and teams
Job Requirements
- College diploma or university degree in an IT-related field (equivalent experience considered).
- Excellent written and spoken English; other languages are a plus.
- 2+ years in a Senior/Second-level Support, DataOps, SRE, SysAdmin, or Technical Business Analyst role.
- Demonstrate impeccable customer service skills by closing cases with a solution or more education (going further than “I can’t reproduce it”).
- Strong problem-solving skills and ability to think “outside the box.”
- Strong proficiency in SQL (complex queries) and REST APIs.
- Solid understanding of Linux and Database concepts.
- Deep understanding of data structures & algorithms. Being able to code is a huge asset.
- Experience with cloud solutions and familiarity with HTML/JavaScript is preferred.
- Ability to work remotely in a secluded setting while collaborating virtually.
- Experience in Programmatic Advertising is an asset, but not required.
Benefits
- €500 annual Wellness fund for mental/physical health and office-related expenses.
- Competitive vacation package plus 5 floater days.
- Training & development opportunities with a yearly budget to support professional growth and 3 paid training days.
- Unlimited online mental health support through BetterHelp for you and your family.
- Fully remote work options.
- Parental leave salary supplement.
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