Broadsign

• Responding and resolving escalated technical questions from internal and external clients • Deliver an outstanding customer service experience • Tracking and documenting issues in the case management system • Conception/development/maintenance of internal tools and services for use by both the Programmatic Technical Operations team and other teams in the company • Maintenance/evolution of Operations back-end infrastructure • Skilled in analyzing complex technical problems, utilizing queries and scripts to extract information from large datasets across multiple systems. • Knowledge sharing by creating internal/ external documentation and/or deliver trainings to colleagues and teams

• Generate multiple revenue streams by identifying customer needs and offering solutions from Broadsign’s diverse line of products. • Responsible for business development and strategic relationship management of key stakeholders within North America. • Prospect new business within your territory. • Lead product demonstrations. • Develop relationships with senior stakeholders at key accounts to negotiate profitable business terms. • Teach and guide your clients throughout the entire sales process in order to provide them with the best solutions possible!