• Support project initiation, scope definition, and SOW development for multiple clients simultaneously. • Coordinate resources across engineering, service desk, NOC/SOC, and vendor teams to support project execution. • Track deliverables, dependencies, and milestones using Teamwork or other project management tools. • Assist with project budgeting, forecasting, and ensuring tasks are executed within financial expectations. • Work closely with the PMO to enforce MSP-specific governance, including change management, documentation standards, and data governance requirements. • Prepare and maintain client-facing project documentation, runbooks, and SOPs. • Align project tasks with existing RMM, PSA, ticketing, and alert management systems. • Ensure project work is properly logged, scheduled, and tracked through the MSP’s PSA platform. • Coordinate with dispatch/resource managers to schedule engineering time. • Maintain awareness of client SLAs and ensure project work does not disrupt operational commitments. • Assist in handoff to service desk operations after project completion, ensuring proper documentation and knowledge transfer. • Support user acceptance testing (UAT) and final validation of project deliverables. • Coordinate device provisioning, deployments, migrations, and system upgrades. • Ensure project closeout activities are completed, including documentation updates, ticket closure, asset updates, and lessons learned. • Act as a communication bridge between clients, vendors, engineers, and internal project leads. • Provide clear, timely updates on project status, risks, and timelines. • Schedule and facilitate project meetings, capturing action items and distributing minutes. • Help manage expectations across client leadership and technical teams.

About InEvent: InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team. InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us! Account Project Manager (Enterprise) Responsibilities - Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s); - Review client concerns and seek to improve all aspects of the client experience with the company; - Constantly promote the value of the InEvent platform and upselling through customer/client experience; - Grow and expand clients platform usage within their organization; - Suggest optimization of existing processes within all Customer Success initiatives; - Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio. Qualifications & Requirements - 3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must; - Experience in client retention and continuous usage of the solution/service; - Exceptional ability to communicate and foster positive business relationships; - Technical skills is a must; - Accountability and personal organization are essential; - Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed; - Experience using CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is a plus. - Ability to travel internationally as needed, including short-term business trips to the United States; must be able to obtain and maintain required travel documentation (e.g., visas) PERKS: - Health Insurance - Paid Time Off (PTO) - Language Learning Programs - Birthday Gift and Work Anniversary Gifts - Birthday Off CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status. If you think this position is for you, bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android) and come work with us! #Inspiration - To learn more about us and our values visit us here.

• Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s) • Review client concerns and seek to improve all aspects of the client experience with the company • Constantly promote the value of the InEvent platform and upselling through customer/client experience • Grow and expand clients platform usage within their organization • Suggest optimization of existing processes within all Customer Success initiatives • Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.

• Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s) • Review client concerns and seek to improve all aspects of the client experience with the company • Constantly promote the value of the InEvent platform and upselling through customer/client experience • Grow and expand clients platform usage within their organization • Suggest optimization of existing processes within all Customer Success initiatives • Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio