• Responding to requests via our direct chat in the application (Intercom) • Responding to emails sent by users complaining or wanting help (Gmail) • Creating content to automate the process of supporting users (blogs, videos, help documents) • Coordinating with our tech team to solve user problems, including but not limited to; not being able to sign in, connecting data sources, redeeming offers, trying to fraud our system, duplicating accounts, etc

• Answer inbound phone calls. • Provide exemplary customer service with every interaction. • Provide resolution on the first interaction with the caller. • Deliver quality results with every interaction in a timely manner. • Collect and gather all necessary information for clinical review. • You will be cross-trained with other communication platforms (outbound calls, chats, emails) if needed. • Must have a strong sense of self-awareness, willingness to learn, and accept coaching to improve. • Must have empathy for others and the ability to build rapport. • Thrive in a fast-paced environment, and are willing to jump in and help other team members.

• Handle Policyholder and Agent Requests: Address and resolve policyholder and agent inquiries via phone, email, and form submissions related to policy changes, payment issues, and other insurance-related questions. • Achieve First-Interaction Resolution: Strive for efficient and accurate resolution of inquiries during the first interaction to enhance customer satisfaction. • Monitor and Respond to Voicemail: Manage the voicemail queue, ensuring timely and effective responses to all messages. • Cross-Train for Versatility: Learn and perform various tasks across the Experience team’s responsibilities to provide support during peak periods and cover for absences. • Engage in Ongoing Training: Participate in new hire training and continuous learning opportunities to stay updated on products, systems, and process changes. • Build and Maintain Customer Relationships: Develop strong relationships with customers, understanding their needs, offering guidance, and recommending improvements for enhanced service. • Meet Internal Service Level Agreements: Follow internal SLAs for customer inquiries and escalate issues to leadership when necessary to ensure service standards are met. • Perform Additional Duties as Assigned: Complete other tasks as needed to support team and department objectives.

Now hiring for April 2026! Overview of Position The role of a Customer Service Representative is a key position within Assurant because you are the voice of our organization and our clients. You are highly valued as our customer’s primary point of contact, and Assurant is very much invested in your success in this role. Providing excellent customer service is top priority for us! The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution. What makes us different? - Medical benefits begin on your first day - Tuition reimbursement available after 6 months, up to $5000/annually - Competitive paid time off, including holidays What will be my duties and responsibilities in this job? - Receive in-bound calls from customers and provide superior service - Listen to our customer’s concerns, solve problems, answer questions and work with them to find a resolution while showing empathy - Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind What are the requirements needed for this position? - Minimum high school diploma or GED - Prior experience in a customer-facing role - Ability to adapt to change and work well in a fast-paced environment - Assurant provides a paid comprehensive training program to equip you with the tools and knowledge to meet our customers’ needs. As a condition of employment, you must attend all the required training to achieve an optimal learning experience and qualify for this role. What other skills/experience would be helpful to have? - Excellent verbal, written, and listening skills - Strong attention to detail - Great communication skills, a love for talking to people and ability to WOW customers on every call - Ability to multi-task using technology What are the working conditions and physical requirements of this job? - General office demands - This is a Full-time job. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year. Pay Range: $15.03 - $25.16 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.