• Answer inbound phone calls. • Provide exemplary customer service with every interaction. • Provide resolution on the first interaction with the caller. • Deliver quality results with every interaction in a timely manner. • Collect and gather all necessary information for clinical review. • You will be cross-trained with other communication platforms (outbound calls, chats, emails) if needed. • Must have a strong sense of self-awareness, willingness to learn, and accept coaching to improve. • Must have empathy for others and the ability to build rapport. • Thrive in a fast-paced environment, and are willing to jump in and help other team members.

• Handle Policyholder and Agent Requests: Address and resolve policyholder and agent inquiries via phone, email, and form submissions related to policy changes, payment issues, and other insurance-related questions. • Achieve First-Interaction Resolution: Strive for efficient and accurate resolution of inquiries during the first interaction to enhance customer satisfaction. • Monitor and Respond to Voicemail: Manage the voicemail queue, ensuring timely and effective responses to all messages. • Cross-Train for Versatility: Learn and perform various tasks across the Experience team’s responsibilities to provide support during peak periods and cover for absences. • Engage in Ongoing Training: Participate in new hire training and continuous learning opportunities to stay updated on products, systems, and process changes. • Build and Maintain Customer Relationships: Develop strong relationships with customers, understanding their needs, offering guidance, and recommending improvements for enhanced service. • Meet Internal Service Level Agreements: Follow internal SLAs for customer inquiries and escalate issues to leadership when necessary to ensure service standards are met. • Perform Additional Duties as Assigned: Complete other tasks as needed to support team and department objectives.

Now hiring for April 2026! Overview of Position The role of a Customer Service Representative is a key position within Assurant because you are the voice of our organization and our clients. You are highly valued as our customer’s primary point of contact, and Assurant is very much invested in your success in this role. Providing excellent customer service is top priority for us! The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution. What makes us different? - Medical benefits begin on your first day - Tuition reimbursement available after 6 months, up to $5000/annually - Competitive paid time off, including holidays What will be my duties and responsibilities in this job? - Receive in-bound calls from customers and provide superior service - Listen to our customer’s concerns, solve problems, answer questions and work with them to find a resolution while showing empathy - Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges Note: This position does not involve cold calling/outbound calls related to solicitations, contract upgrades or sales of any kind What are the requirements needed for this position? - Minimum high school diploma or GED - Prior experience in a customer-facing role - Ability to adapt to change and work well in a fast-paced environment - Assurant provides a paid comprehensive training program to equip you with the tools and knowledge to meet our customers’ needs. As a condition of employment, you must attend all the required training to achieve an optimal learning experience and qualify for this role. What other skills/experience would be helpful to have? - Excellent verbal, written, and listening skills - Strong attention to detail - Great communication skills, a love for talking to people and ability to WOW customers on every call - Ability to multi-task using technology What are the working conditions and physical requirements of this job? - General office demands - This is a Full-time job. Work schedules are generally set for several months at a time but are subject to change based on business needs and we have periodic shift bids that help determine your work schedule. Interested candidates must have a reasonable degree of schedule availability and flexibility to work varying schedules throughout the year. Pay Range: $15.03 - $25.16 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

Study Start Up Associate II (Providing support to North America) ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Study Start Up Associate II (Site Activation Partner) to join our diverse and dynamic team. As a Study Start Up Associate II at ICON, you will play a pivotal role in leading the initiation of clinical trials, ensuring compliance with regulatory requirements, and contributing to the advancement of innovative treatments and therapies. In this role you will be responsible for leading or supporting operational activities from start-up to close-out, for assigned studies and investigator sites to ensure compliance with study timelines and in accordance with prevailing laws, Good Clinical Practices, and Sponsor standards. Responsibility within a country and may span over more than one country depending on the geographical region and business needs. What you will be doing - Initiate and coordinate activities and essential documents management during start-up towards the compilation of a high-quality Investigator Initiation Package (IIP) leading to approval for site initiation - Support the compilation of the Central Investigator Review Board (IRB) package and submissions to approval of the study (where applicable) and other committees as per country requirements - Prepare, validate, and submit regulatory documents such as completed IIP, IRB approval forms, FDA 1572/Attestation Form, for internal regulatory approval within required timelines - Support investigators sites with local IRB workflow from preparation, submission through approval - Accurately update and maintain clinical trial systems that track site compliance and performance within project timelines - Maintain ongoing contact and communication with the study team and respond promptly to study team and investigator site requests - Coordinating and liaising with internal and external stakeholders to obtain necessary approvals and authorizations for study initiation. - Managing and maintaining comprehensive and accurate records of regulatory submissions, approvals, and correspondence - Providing guidance and support to study teams on regulatory requirements and best practices for study start-up activities. - Participating in process improvement initiatives to streamline study start-up processes and enhance efficiency. Your profile - Bachelor's degree in life sciences or a related field. - Minimum of 2 years of experience in clinical research or regulatory affairs, with specific experience in study start-up activities. - Candidates must have very good level of English and experience working with US. - Strong understanding of regulatory requirements and guidelines for clinical trials, including ICH-GCP and local regulatory requirements. - Excellent organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously. - Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams #LI-ED1 #LI-Remote What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply