• Scheduling and maintaining client onboarding • Client relationship management • Direct communication with clients via phone and/or WhatsApp • Troubleshooting and issue resolution • Monitoring and analyzing data • Customer retention • Updating daily tasks in our internal management tool • Participating in internal meetings for follow-up • Being available to join client meetings for updates and feedback • Participating in a weekly one-on-one review with a team supervisor.

• Provides technical, clinical, educational and sales support to ensure adoption and growth of Abbott leadless technology. • Works closely with the internal and external customers to drive therapy adoption and procedural success. • Educates physicians, nurses, educators, and other health care providers on the indications and selection of patients for leadless pacing. • Provides procedural support in accordance with the instructions for use/trial protocol, and best-practices to facilitate procedural consistency and best clinical outcomes. • Assists in education and training activities for Abbott personnel. • Stays abreast of and communicates clinical data regarding leadless CRM products. • Coordinates/delivers/implements programs and resources to facilitate market expansion and therapy access. • Provides market intelligence for fine-tuning of therapy training and expansion plans. • Liaison with marketing for technology improvements and next generation product feedback. • Completes administrative reporting as assigned. • Exercises judgment in planning and organizing work; monitors performance and reports status. • Uses best business practices to ensure success and cost effectiveness in areas of responsibility. • Ensures employee compliance with Abbott policies and practices.

• Develop CRM strategies for clients' Klaviyo accounts. • Create editorial/content calendars. • Write briefs to guide designers and copywriters. • Maintain client relationships (reporting, recurring calls, responding to inquiries). • Monitor KPIs and analyze CRM campaign performance. • Proactively propose new initiatives.

ABOUT US We’re a family-owned kitchen, bath, and flooring remodeling company based in Southern California, with over 40 years in business. Our mission is simple: improve people’s lives by transforming their homes while delivering a smooth, hassle-free experience. ROLE OVERVIEW We are looking for a hands-on, numbers-driven Campaign Operations Manager who can own campaign performance end-to-end. This role is not about managing tasks—it’s about driving results. You will be responsible for: - Executing campaigns (calls, SMS, email, automation) - Understanding how leads move through the funnel - Identifying where performance is breaking - Taking action to improve outcomes You will start by working inside the system and executing campaigns, then grow into owning strategy, performance, and results. WHAT YOU’LL BE RESPONSIBLE FOR - Reactivating old and inactive leads through calls, SMS, and email - Executing campaigns inside a CRM (GoHighLevel or similar platforms) - Managing the full funnel: Lead → Contact → Appointment → Conversion - Monitoring campaign performance and identifying drop-offs - Taking action to improve conversion rates and outcomes - Supporting outreach efforts to hit weekly appointment targets - Testing and iterating messaging, sequences, and workflows - Ensuring campaigns are set up correctly before launch - Reporting on performance and identifying opportunities to improve IMPORTANT ROLE STRUCTURE All hires will begin as a Campaign Coordinator for the first 3 months. This phase is hands-on and execution-focused, including: - Calling leads (cold and warm) - Sending SMS and email follow-ups - Executing campaigns inside the CRM - Learning how the funnel works in real time This is an evaluation phase, not a training-only role. Candidates who demonstrate ownership, performance, and results will move into the Campaign Operations Manager role. WHAT WE’RE LOOKING FOR - Someone who can execute AND think about performance - Comfortable working directly with leads (calls, SMS, email) - Able to understand and improve campaign results—not just build them - Strong problem-solving skills when campaigns are not performing - Self-sufficient and takes initiative without waiting for instructions - Comfortable working in a numbers-driven environment REQUIREMENTS - 2–4+ years in marketing, campaign operations, or similar roles - Experience working inside a CRM (GoHighLevel, HubSpot, ActiveCampaign, etc.) - Experience executing campaigns (email, SMS, outreach, automation) - Exposure to lead generation and follow-up workflows - Ability to understand basic funnel metrics (leads, bookings, conversions) - Strong communication skills - Comfortable in a fast-paced, performance-based environment NICE TO HAVE (NOT REQUIRED) - Experience with GoHighLevel (GHL) - Experience with high-volume lead pipelines - Experience with outbound outreach or appointment setting COMPENSATION $8/hour + Incentive Commission (Overrides on Team Performance) Quarterly Bonuses based on system performance BENEFITS Weekly Pay Health Stipend 1 Week Paid Vacation (after 1 year) National Holiday Bonus Referral Bonus Contests and Spiffs Growth Opportunities Continued Training & Development WHO THIS ROLE IS FOR ✔️ People who are comfortable executing and working inside systems ✔️ Candidates who want to grow into owning campaign performance ✔️ Individuals who are willing to be hands-on and results-driven ✔️ Those who can adapt, learn fast, and improve outcomes