ABOUT US We’re a family-owned kitchen, bath, and flooring remodeling company based in Southern California, with over 40 years in business. Our mission is simple: improve people’s lives by transforming their homes while delivering a smooth, hassle-free experience. ROLE OVERVIEW We are looking for a hands-on, numbers-driven Campaign Operations Manager who can own campaign performance end-to-end. This role is not about managing tasks—it’s about driving results. You will be responsible for: - Executing campaigns (calls, SMS, email, automation) - Understanding how leads move through the funnel - Identifying where performance is breaking - Taking action to improve outcomes You will start by working inside the system and executing campaigns, then grow into owning strategy, performance, and results. WHAT YOU’LL BE RESPONSIBLE FOR - Reactivating old and inactive leads through calls, SMS, and email - Executing campaigns inside a CRM (GoHighLevel or similar platforms) - Managing the full funnel: Lead → Contact → Appointment → Conversion - Monitoring campaign performance and identifying drop-offs - Taking action to improve conversion rates and outcomes - Supporting outreach efforts to hit weekly appointment targets - Testing and iterating messaging, sequences, and workflows - Ensuring campaigns are set up correctly before launch - Reporting on performance and identifying opportunities to improve IMPORTANT ROLE STRUCTURE All hires will begin as a Campaign Coordinator for the first 3 months. This phase is hands-on and execution-focused, including: - Calling leads (cold and warm) - Sending SMS and email follow-ups - Executing campaigns inside the CRM - Learning how the funnel works in real time This is an evaluation phase, not a training-only role. Candidates who demonstrate ownership, performance, and results will move into the Campaign Operations Manager role. WHAT WE’RE LOOKING FOR - Someone who can execute AND think about performance - Comfortable working directly with leads (calls, SMS, email) - Able to understand and improve campaign results—not just build them - Strong problem-solving skills when campaigns are not performing - Self-sufficient and takes initiative without waiting for instructions - Comfortable working in a numbers-driven environment REQUIREMENTS - 2–4+ years in marketing, campaign operations, or similar roles - Experience working inside a CRM (GoHighLevel, HubSpot, ActiveCampaign, etc.) - Experience executing campaigns (email, SMS, outreach, automation) - Exposure to lead generation and follow-up workflows - Ability to understand basic funnel metrics (leads, bookings, conversions) - Strong communication skills - Comfortable in a fast-paced, performance-based environment NICE TO HAVE (NOT REQUIRED) - Experience with GoHighLevel (GHL) - Experience with high-volume lead pipelines - Experience with outbound outreach or appointment setting COMPENSATION $8/hour + Incentive Commission (Overrides on Team Performance) Quarterly Bonuses based on system performance BENEFITS Weekly Pay Health Stipend 1 Week Paid Vacation (after 1 year) National Holiday Bonus Referral Bonus Contests and Spiffs Growth Opportunities Continued Training & Development WHO THIS ROLE IS FOR ✔️ People who are comfortable executing and working inside systems ✔️ Candidates who want to grow into owning campaign performance ✔️ Individuals who are willing to be hands-on and results-driven ✔️ Those who can adapt, learn fast, and improve outcomes

Location: Austin, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. US - Remote Position Summary We are seeking a hands-on, customer-obsessed Manager, Customer Success to lead a hybrid team of Customer Success Managers (CSMs) supporting our mid-market customers. In this role, you will coach and develop CSMs, drive consistent execution of our hybrid engagement model (time-based lifecycle milestones plus trigger-based outreach and digital touch), and ensure the team delivers measurable customer outcomes that translate to retention and growth. You will be accountable for portfolio health, renewal readiness, and risk mitigation across the team’s book of business, partnering closely with Sales, Support, Product, and Professional Services/Implementation to remove blockers and improve the customer experience. This is an ideal role for a leader who can balance strategy and execution, use data to drive decisions, and build a high-performing, distributed team culture. Essential Functions - Team & People Leadership - Lead, coach, and develop a hybrid team of CSMs through 1:1s, call reviews, deal/renewal reviews, and career development plans. - Set clear expectations for customer engagement quality, documentation, and follow-through; reinforce accountability through measurable goals. - Build team operating rhythms (standups, pipeline/portfolio reviews, enablement sessions) that support consistency in a hybrid environment. - Support hiring, onboarding, and ramp for new CSMs; contribute to succession planning and team capacity planning. - Customer Lifecycle & Outcomes Management - Drive consistent execution of the hybrid success motion (onboarding milestones, mid-contract health checks, and renewal planning paired with trigger-based outreach). - Ensure each CSM maintains current success plans for priority accounts, including goals, adoption strategy, KPIs, and mutual action plans. - Own renewal readiness across the team’s book of business: forecast outcomes, surface risks early, and coordinate renewal plays with Sales/Account Management. - Guide escalation management for at-risk customers, ensuring crisp problem statements, internal alignment, and timely customer communication. - Operational Excellence and Analytics - Monitor customer health using product usage, support signals, and engagement data; translate insights into prioritized actions for the team. - Maintain accurate forecasting for renewals and risk in CRM/CS tooling; ensure data hygiene, notes, and next steps are captured consistently. - Identify process gaps and implement playbooks, templates, and enablement that improve efficiency and customer experience at scale. - Report on team performance and customer outcomes to leadership (trends, risks, wins, and recommendations). - Cross-functional Partnership - Partner with Sales/Account Executives on account strategy, renewals, and expansion identification; ensure clean handoffs and aligned customer messaging. - Collaborate with Support and Product to resolve recurring issues, influence roadmap with customer feedback, and improve self-service resources. - Coordinate with Implementation/Professional Services to ensure customers achieve time-to-value and that onboarding is measurable and repeatable. Minimum Requirements - 8+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role in a SaaS/technology environment. - 1+ years of people leadership experience (or demonstrated team-lead ownership) with a track record of coaching performance and developing talent. - Experience running renewal forecasting and managing risk in a recurring revenue business. - Strong analytical skills: comfort using usage/health data to prioritize actions and influence stakeholders. - Excellent communication and executive presence, with the ability to lead customer conversations and internal alignment. - Ability to operate effectively in a hybrid environment and a matrix organization; strong prioritization and change-management skills. - Understanding of cybersecurity principles, particularly in areas such as Data Security and Application Security. - Experience engaging and building trust with security-focused personas (e.g., CISOs, Security Architects, SecOps teams). Success Metrics - Net and gross retention performance across the team’s book of business; reduced churn and improved renewal outcomes. - Renewal forecasting accuracy and early risk identification (e.g., risks surfaced with clear mitigation plans well ahead of renewal). - Improved adoption and product engagement trends for priority accounts; increased time-to-value consistency during onboarding. - Team execution quality: consistent success plans, documented outcomes, and on-time completion of lifecycle milestones. - CSM performance and development: ramp time, goal attainment, and engagement/retention of top talent. Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you. Why Join Us? Say HI and learn more about working at Thales click here #LI-MM1 #LI-Remote This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances. We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com. The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law. (For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: •Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance •Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period •Company paid holidays and Paid Time Off •Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

Location: New York, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. US - Remote Position Summary We are seeking a proactive, strategic, and customer-obsessed Customer Success Manager (CSM) to own and grow relationships across our mid-market customer segment. This role leverages a hybrid motion model, blending high-touch, time-based milestones (e.g., onboarding, mid-term health checks, pre-renewal planning) with trigger-based engagement (e.g., sudden increases or decreases in usage, new stakeholder activity, product adoption patterns) with a digital lead engagement for other points of the customer journey. Your mission: drive rapid time-to-value, maximize adoption, ensure long-term retention, and identify, quantify, and mitigate risk early in the customer lifecycle. Essential Functions Customer Lifecycle Management - Lead customers through structured, time-based success milestones: - Onboarding & Implementation – ensure fast, efficient product adoption and alignment with customer goals. - Mid-Contract Health Checks – evaluate ROI, surface opportunities, and ensure ongoing alignment. - Renewal Preparation (6+ months out) – forecast risks/opportunities early and drive value realization to support renewal. - Manage trigger-based engagements, responding to: - Significant changes in product usage (spikes, drop-offs, plateaus) - Product expansion indicators (new teams, new use cases) - Signals of disengagement or risk Value Delivery & Adoption - Build strong customer relationships with key decision-makers, influencers, and power users. - Conduct strategic business reviews to highlight value, impact, and customer outcomes. - Create tailored success plans outlining goals, adoption strategies, KPIs, and measurable results. - Guide customers toward best practices and workflows that drive faster time-to-value. Risk Identification & Mitigation - Continuously monitor customer health using data insights, usage analytics, and customer behavior. - Quantify risk drivers and escalate internally with clear context and recommended solutions. - Partner with Support, Product, and Sales to resolve blockers and maintain positive momentum. Growth & Advocacy - Identify expansion opportunities based on customer adoption, maturity, and needs. - Partner with Account Executives on upsell/cross-sell strategies and renewal plays. - Develop customer advocates, secure testimonials, and drive participation in case studies or reference programs. Minimum Requirements - 5+ years of experience in Customer Success, Account Management, or Consulting within a SaaS or technology environment. - Understanding of cybersecurity principles, particularly in areas such as Data Security and Application Security. - Demonstrated success working within a high volume, high velocity segment. - Strong ability to interpret customer data and translate insights into actionable recommendations. - Proven experience managing complex customer lifecycles, including onboarding, adoption, and renewal. - Excellent communication, presentation, and stakeholder-management skills. - A proactive, analytical mindset with a passion for customer value and continuous improvement. - Ability to stay organized and prioritize in a fast-moving, dynamic environment. Preferred Qualifications - Experience with customer success platforms (e.g., Planhat). - Background working with data-driven products or platforms. - Familiarity with creating customer-focused playbooks, success plans, or lifecycle frameworks. - Experience engaging and building trust with security-focused personas (e.g., CISOs, Security Architects, SecOps teams). Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you. Why Join Us? Say HI and learn more about working at Thales click here #LI-MM1 #LI-Remote This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for Employers). We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com. The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law. (For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: •Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance •Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period •Company paid holidays and Paid Time Off •Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

At Spark Hire, our purpose is to spark meaningful connections between talented individuals and organizations. We aim to fulfill this purpose with our hiring software that helps small and medium-sized employers drive a collective, people-driven approach to hiring. Our global customer base consists of thousands of organizations who use our solutions to make the connections that lead to successful hires. Spark Hire’s core solutions include Meet which is a talent assessment solution that includes video interview software, behavioral assessments, and automated reference checks and Recruit, our applicant tracking system. The Scale Customer Success Manager (CSM) is responsible for helping a large portfolio of customers achieve success with Spark Hire’s solutions. In this role, you’ll drive customer retention, adoption, and satisfaction through a combination of strategic engagement, lifecycle programs, and data-driven outreach. You’ll manage a high-volume portfolio of Spark Hire Meet customers and help them realize value from the platform by expanding use cases, guiding adoption, and proactively addressing risks. This role is ideal for someone who enjoys working at scale while still maintaining a personalized, customer-first approach. The target compensation for this position is $40,000-50,000 USD annually. What you’ll love about Spark Hire - Remote first environment - choose where you work with our remote-first work environment - Work/life balance - we pride ourselves on having a great work/life balance - Make an impact - you will play an integral role in our success and be part of strategic collaboration - Great team - we’re a fun group highly aligned on our core values including “Respect your colleagues, customers, and company” and “You be you” Responsibilities What you’ll do - Own the Customer Lifecycle - Manage the full post-sale lifecycle including onboarding, adoption, engagement, and renewals. Conduct account reviews aligned to customer segment, lifecycle stage, and goals. Guide customers toward clear outcomes and measurable value from Spark Hire. - Drive Retention and Customer Value - Monitor account health and customer signals to proactively identify risks and opportunities. Execute retention strategies and success plans for at-risk accounts. Help customers expand their use of Spark Hire across teams and workflows; lead renewal conversations and reinforce ongoing value - Execute Scaled Customer Engagement - Manage a portfolio of ~400 customers using a mix of 1:many and targeted 1:1 outreach. Leverage lifecycle programs, automation, and sequencing to engage customers at scale. Prioritize outreach based on data, customer behavior, and key lifecycle moments. Contribute to the design, execution, and continuous improvement of scalable success programs and campaigns. - Operate with Strong Systems & Process Discipline - Use Salesforce and Outreach to track account activity, manage workflows, and support renewals. Maintain accurate account data, notes, and customer insights. Plan and prioritize your week effectively using customer signals and business objectives. Apply repeatable processes while identifying opportunities to improve efficiency and impact - Collaborate Cross-Functionally - Partner with Support, Product, Marketing, and Partnerships to resolve customer needs and improve the experience. Share customer insights and trends to inform product improvements and go-to-market strategies. Contribute to team learning through retrospectives, feedback, and shared best practices Requirements What You Bring We’re looking for someone who enjoys working with customers, solving problems, and driving outcomes at scale. Required Experience - 1–3 years of SaaS customer-facing experience (Customer Success, Account Management, or similar) - Experience using Salesforce or a similar CRM - Strong written and verbal communication skills - Comfort leading customer conversations around value, adoption, and renewals - Experience working with customers in a virtual environment Helpful Experience - Experience managing a high-volume or scaled book of business - Familiarity with tools such as Outreach, Intercom, or similar engagement platforms - Experience executing lifecycle campaigns or customer programs - Practical experience using AI tools (e.g., ChatGPT, Gemini) to improve productivity and communication Traits That Lead to Success in This Role - Proactive - you anticipate customer needs and take action early - Customer-focused - you are motivated by helping customers achieve outcomes - Organized and disciplined - you manage a high-volume portfolio with strong prioritization and structure - Systems-minded - you think in processes, workflows, and scalable solutions - Curious and analytical - you use data to guide decisions and improve performance - Adaptable - you’re comfortable evolving processes as we grow Spark Hire is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We require all candidates that receive and accept employment offers to complete a background check before being hired.