• Provides technical, clinical, educational and sales support to ensure adoption and growth of Abbott leadless technology. • Works closely with the internal and external customers to drive therapy adoption and procedural success. • Educates physicians, nurses, educators, and other health care providers on the indications and selection of patients for leadless pacing. • Provides procedural support in accordance with the instructions for use/trial protocol, and best-practices to facilitate procedural consistency and best clinical outcomes. • Assists in education and training activities for Abbott personnel. • Stays abreast of and communicates clinical data regarding leadless CRM products. • Coordinates/delivers/implements programs and resources to facilitate market expansion and therapy access. • Provides market intelligence for fine-tuning of therapy training and expansion plans. • Liaison with marketing for technology improvements and next generation product feedback. • Completes administrative reporting as assigned. • Exercises judgment in planning and organizing work; monitors performance and reports status. • Uses best business practices to ensure success and cost effectiveness in areas of responsibility. • Ensures employee compliance with Abbott policies and practices.

• Develop CRM strategies for clients' Klaviyo accounts. • Create editorial/content calendars. • Write briefs to guide designers and copywriters. • Maintain client relationships (reporting, recurring calls, responding to inquiries). • Monitor KPIs and analyze CRM campaign performance. • Proactively propose new initiatives.

ABOUT US We’re a family-owned kitchen, bath, and flooring remodeling company based in Southern California, with over 40 years in business. Our mission is simple: improve people’s lives by transforming their homes while delivering a smooth, hassle-free experience. ROLE OVERVIEW We are looking for a hands-on, numbers-driven Campaign Operations Manager who can own campaign performance end-to-end. This role is not about managing tasks—it’s about driving results. You will be responsible for: - Executing campaigns (calls, SMS, email, automation) - Understanding how leads move through the funnel - Identifying where performance is breaking - Taking action to improve outcomes You will start by working inside the system and executing campaigns, then grow into owning strategy, performance, and results. WHAT YOU’LL BE RESPONSIBLE FOR - Reactivating old and inactive leads through calls, SMS, and email - Executing campaigns inside a CRM (GoHighLevel or similar platforms) - Managing the full funnel: Lead → Contact → Appointment → Conversion - Monitoring campaign performance and identifying drop-offs - Taking action to improve conversion rates and outcomes - Supporting outreach efforts to hit weekly appointment targets - Testing and iterating messaging, sequences, and workflows - Ensuring campaigns are set up correctly before launch - Reporting on performance and identifying opportunities to improve IMPORTANT ROLE STRUCTURE All hires will begin as a Campaign Coordinator for the first 3 months. This phase is hands-on and execution-focused, including: - Calling leads (cold and warm) - Sending SMS and email follow-ups - Executing campaigns inside the CRM - Learning how the funnel works in real time This is an evaluation phase, not a training-only role. Candidates who demonstrate ownership, performance, and results will move into the Campaign Operations Manager role. WHAT WE’RE LOOKING FOR - Someone who can execute AND think about performance - Comfortable working directly with leads (calls, SMS, email) - Able to understand and improve campaign results—not just build them - Strong problem-solving skills when campaigns are not performing - Self-sufficient and takes initiative without waiting for instructions - Comfortable working in a numbers-driven environment REQUIREMENTS - 2–4+ years in marketing, campaign operations, or similar roles - Experience working inside a CRM (GoHighLevel, HubSpot, ActiveCampaign, etc.) - Experience executing campaigns (email, SMS, outreach, automation) - Exposure to lead generation and follow-up workflows - Ability to understand basic funnel metrics (leads, bookings, conversions) - Strong communication skills - Comfortable in a fast-paced, performance-based environment NICE TO HAVE (NOT REQUIRED) - Experience with GoHighLevel (GHL) - Experience with high-volume lead pipelines - Experience with outbound outreach or appointment setting COMPENSATION $8/hour + Incentive Commission (Overrides on Team Performance) Quarterly Bonuses based on system performance BENEFITS Weekly Pay Health Stipend 1 Week Paid Vacation (after 1 year) National Holiday Bonus Referral Bonus Contests and Spiffs Growth Opportunities Continued Training & Development WHO THIS ROLE IS FOR ✔️ People who are comfortable executing and working inside systems ✔️ Candidates who want to grow into owning campaign performance ✔️ Individuals who are willing to be hands-on and results-driven ✔️ Those who can adapt, learn fast, and improve outcomes

Location: Austin, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. US - Remote Position Summary We are seeking a hands-on, customer-obsessed Manager, Customer Success to lead a hybrid team of Customer Success Managers (CSMs) supporting our mid-market customers. In this role, you will coach and develop CSMs, drive consistent execution of our hybrid engagement model (time-based lifecycle milestones plus trigger-based outreach and digital touch), and ensure the team delivers measurable customer outcomes that translate to retention and growth. You will be accountable for portfolio health, renewal readiness, and risk mitigation across the team’s book of business, partnering closely with Sales, Support, Product, and Professional Services/Implementation to remove blockers and improve the customer experience. This is an ideal role for a leader who can balance strategy and execution, use data to drive decisions, and build a high-performing, distributed team culture. Essential Functions - Team & People Leadership - Lead, coach, and develop a hybrid team of CSMs through 1:1s, call reviews, deal/renewal reviews, and career development plans. - Set clear expectations for customer engagement quality, documentation, and follow-through; reinforce accountability through measurable goals. - Build team operating rhythms (standups, pipeline/portfolio reviews, enablement sessions) that support consistency in a hybrid environment. - Support hiring, onboarding, and ramp for new CSMs; contribute to succession planning and team capacity planning. - Customer Lifecycle & Outcomes Management - Drive consistent execution of the hybrid success motion (onboarding milestones, mid-contract health checks, and renewal planning paired with trigger-based outreach). - Ensure each CSM maintains current success plans for priority accounts, including goals, adoption strategy, KPIs, and mutual action plans. - Own renewal readiness across the team’s book of business: forecast outcomes, surface risks early, and coordinate renewal plays with Sales/Account Management. - Guide escalation management for at-risk customers, ensuring crisp problem statements, internal alignment, and timely customer communication. - Operational Excellence and Analytics - Monitor customer health using product usage, support signals, and engagement data; translate insights into prioritized actions for the team. - Maintain accurate forecasting for renewals and risk in CRM/CS tooling; ensure data hygiene, notes, and next steps are captured consistently. - Identify process gaps and implement playbooks, templates, and enablement that improve efficiency and customer experience at scale. - Report on team performance and customer outcomes to leadership (trends, risks, wins, and recommendations). - Cross-functional Partnership - Partner with Sales/Account Executives on account strategy, renewals, and expansion identification; ensure clean handoffs and aligned customer messaging. - Collaborate with Support and Product to resolve recurring issues, influence roadmap with customer feedback, and improve self-service resources. - Coordinate with Implementation/Professional Services to ensure customers achieve time-to-value and that onboarding is measurable and repeatable. Minimum Requirements - 8+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role in a SaaS/technology environment. - 1+ years of people leadership experience (or demonstrated team-lead ownership) with a track record of coaching performance and developing talent. - Experience running renewal forecasting and managing risk in a recurring revenue business. - Strong analytical skills: comfort using usage/health data to prioritize actions and influence stakeholders. - Excellent communication and executive presence, with the ability to lead customer conversations and internal alignment. - Ability to operate effectively in a hybrid environment and a matrix organization; strong prioritization and change-management skills. - Understanding of cybersecurity principles, particularly in areas such as Data Security and Application Security. - Experience engaging and building trust with security-focused personas (e.g., CISOs, Security Architects, SecOps teams). Success Metrics - Net and gross retention performance across the team’s book of business; reduced churn and improved renewal outcomes. - Renewal forecasting accuracy and early risk identification (e.g., risks surfaced with clear mitigation plans well ahead of renewal). - Improved adoption and product engagement trends for priority accounts; increased time-to-value consistency during onboarding. - Team execution quality: consistent success plans, documented outcomes, and on-time completion of lifecycle milestones. - CSM performance and development: ramp time, goal attainment, and engagement/retention of top talent. Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you. Why Join Us? Say HI and learn more about working at Thales click here #LI-MM1 #LI-Remote This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances. We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com. The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law. (For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: •Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance •Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period •Company paid holidays and Paid Time Off •Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program