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On Demand In-Home & Online tutoring
Educational Support Specialist, Student Success Coordinator
Location
Philippines
Posted
76 days ago
Salary
0
Seniority
Entry Level
Job Description
Educational Support Specialist, Student Success Coordinator
Tutor Me LA LLC
• The Educational Support Specialist is integral to the success of Tutor Me Education by coordinating instructors, tracking student progress, and providing quality customer service • Actively support Tutor Me Education Regional Operations • Provide outstanding academic services to students and their families • Operate seamlessly in a virtual operating environment • Maintain Tutor Me Education operating standards including people, financial, and academic standards • Ensure delivery of programs and initiatives for our students and school district partners • Meet operational excellence standards • Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers • Manage class schedules to effectively staff sessions and meet company efficiency and usage targets • Manage virtual tutoring sessions • Monitor all students’ academic progress • Help ensure flawless execution of programs and initiatives • Manage your own time in compliance with company and regulatory requirements • Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments • Other responsibilities – as required by the business • Relish building relationships with students and their families • Dedicated to meeting the expectations and requirements of internal and external customers • Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution
Job Requirements
- Time management, planning, and prioritization
- Ability to organize and manage multiple responsibilities successfully
- Exhibits professional and approachable demeanor
- Ability to prioritize and focus on key objectives, which may change from month to month
- Effective communications both in virtual environments
- Proficient in using all communication media including in person, phone, and video
- Ability to build engagement and trust in virtual relationships, whether with customers or with team members
- Works Well With Others
- Learning agility – able to adapt to changes in work environment by changing behaviors as required
- Able to acquire new skills as required
- Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
- Ability to manage remote teachers
- Ability to work independently
- High tolerance for ambiguity
- Bachelor’s Degree required
- 2-3 years progressive career growth
- Experience working in a virtual operations and team environment
- Bilingual in English and Spanish beneficial
- Proficient in Microsoft Office and Google applications
Benefits
- Fully Remote!
- PTO
- Etc.
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