• Design and implement the best Ubuntu integration for the latest IoT and server-class hardware platforms and software stacks • Work with partners to deliver a delightful, optimised, first class Ubuntu experience on their platforms • Take a holistic approach to the Ubuntu experience on partner platforms with inputs on technical plans, testing strategy, quality metrics • Participate as technical lead on complex customer engagements involving complete system architectures from cloud to edge • Help our customers integrate their apps, SDKs, build device OS images, optimize applications with Ubuntu Core, Desktop and Server • Work with the most advanced operating systems and application technologies available in the enterprise world.

About the role: We’re hiring for the Revenue Systems team to architect the operating system for Hex's fast-growing Revenue organization. You will co‑own the entire tech stack, ensuring the systems that power our business scale cleanly and reliably as we grow. You will be the go‑to technical partner for the entire Revenue organization, working on projects like lead routing, data management, quote to cash, and automation. You’ll collaborate closely with stakeholders across Revenue, Marketing, Finance, and Data to deliver a CRM foundation that reinforces growth, boosts seller productivity, and unlocks automation—without sacrificing data integrity. In this role, you’ll be reporting to the Head of Revenue Systems. What you will do: - Own Salesforce architecture end‑to‑end, ensuring scalability, stability, and clarity - Lead high-impact initiatives from discovery through to delivery; this is a full-cycle role that will work on process design, configuration, testing, and deployment - Design systems with cross-functional teams that support efficient lead to revenue processes such as lead routing, quote to cash, and data hygiene - Integrate and optimize GTM tooling (ex: Outreach, Gong, Hubspot) with Salesforce to deliver seamless data flow - Collaborate on AI-driven initiatives, evaluating opportunities for automation and proactive insights About You: - 3+ years of experience as a Salesforce administrator or Business Systems Analyst - deep Salesforce expertise: data model, automation, reporting, and governance - Proven ability to design scalable GTM processes and translate complex business requirements into system solutions - Strong technical skills - you are comfortable working in iPaaS platforms and integrations outside of Salesforce - Comfortable leading cross‑functional projects and communicating with non‑technical stakeholders - Curious and pragmatic about AI applications that drive GTM leverage In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off. The salary range for this role is: $145,000 - $165,000. The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process. By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.

Job Description Under general supervision and utilizing solid functional/technical area knowledge of relevant systems/applications, the incumbent defines, evaluates, and validates requirements, business functional design, and technical design for small to moderately complex business issues within their domain areas. They act as a liaison representing their department and the processes and workings within it to develop effective technical solutions and minimize operational and system/application impacts. Supports IT with problem resolution, testing, software upgrades and related projects as needed. Technical Support/Business Expertise - Provide technical knowledge and support in operational system/application and procedural issues to the business and IT and help the business find technical solutions to meet their goals. - Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment - Provide ongoing user support for ad hoc questions, inquiries, and service requests. - Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis. Issue Resolution - Resolve medium, moderately complex production issues by: - Performing initial triage for severity and business impact of system/application failures. - Troubleshooting and analyzing to determine root cause of issues - Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met. - Coordinating with IT, other teams and vendors as needed to communicate issues and devise and implement long term remedies. - Develop system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities Project/Program Support - Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application. - May act as Business Lead/Coordinator on moderate single area/department projects. Business Testing - Coordinate testing plans with Business area and IT - Serve as point of contact for business testing activities and ensure testing will appropriately meet business requirements - Document and may, in some cases, execute test plans and scenarios - Analyze and verify testing results for accuracy, relevance and completeness - Provide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc. - Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed. System Configuration - Configure and maintain moderately critical system tables and data elements across multiple system environments - Analyze, develop and implement configuration changes to improve system performance and user efficiency - Monitor configuration for accuracy and compliance to change control processes. Hiring Requirements • Bachelor's degree or advanced degree (where required) • 3+ years of experience in related field. • In lieu of degree, 5+ years of experience in related field. Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $66,998.00 - $107,197.00 Skills Application Troubleshooting, End User Support, Information Technology (IT) Systems, Requirements Analysis, Solutions Development, Systems Analysis, Systems Development, Systems Management, Technical Knowledge, Technical Solutions_____________________________________________________________________ JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.

Location: Remote (Global) Engagement: Contract or fractional (flexible hours) Duration: 2–3+ year platform rebuild initiative Overview We are seeking an exceptional Senior AI / Software Engineer to help rebuild and modernize the technology platform of a long-established investigative technology company undergoing a full re-platform. This role is not a traditional engineering position where requirements are fully defined and handed down for execution. The ideal candidate must be capable of owning ambiguous problems, designing scalable systems, and executing independently. You will work on advanced systems involving video processing, AI/ML pipelines, voice agents, and large-scale data processing, helping the team build and operate a modern architecture while the system is actively running. This is a role for a highly experienced engineer who thrives in complex environments and can immediately contribute without extensive direction. Responsibilities: System Architecture & Engineering - Design and implement scalable backend systems supporting AI and data processing workflows - Architect solutions that operate reliably under large-scale workloads - Evaluate and redesign legacy components during the platform rebuild - Identify architectural risks before they reach production scale Applied AI / ML Systems - Develop and integrate machine learning pipelines used in real-world investigative workflows - Work with technologies such as: - Computer vision - Video processing pipelines - AI agents and automation systems - Improve latency and performance of AI-driven workflows Data & Platform Engineering - Design systems capable of processing extremely large video datasets - Build scalable pipelines for ingesting, processing, and analyzing media data - Optimize storage architectures (object stores vs relational systems) - Ensure systems scale without architectural bottlenecks Problem Solving & Technical Leadership - Evaluate complex engineering challenges and propose optimal solutions - Challenge flawed technical assumptions when necessary - Collaborate with a small team of senior engineers and contractors - Rapidly prototype and test ideas without heavy process overhead Required Experience Core Engineering - 10–20+ years of professional software engineering experience - Extensive experience designing distributed systems at scale - Strong architecture and system design capability - Ability to work across multiple programming languages AI / Machine Learning Hands-on experience with applied ML systems such as: - Computer vision frameworks (e.g. YOLO) - ML frameworks such as TensorFlow or similar - Retrieval-Augmented Generation (RAG) pipelines - Experience integrating AI systems into production applications - Candidates must understand AI systems at the engineering level, not simply prompt engineering. Cloud & Infrastructure - Strong experience with AWS architecture - Experience with services such as Bedrock or similar model platforms - Designing large-scale data processing pipelines - Managing performance, latency, and cost optimization Languages / Technical Stack Environment is polyglot, and the team values engineering ability over specific language preference. Languages currently in use include: - C# - Node.js - Python - Java - C/C++ What Makes This Role Unique - Strong software engineering fundamentals - Deep understanding of AI/ML systems beyond prompt engineering - Ability to design scalable systems and challenge bad architecture - Comfort working in a polyglot, evolving architecture - A mindset of problem ownership rather than requirement execution The most successful candidate will: The right candidate can take a loosely defined problem and design the right technical solution from first principles. Ideal Candidate Profile - Be strong technically - Think like a systems architect - Be able to hit the ground running with minimal direction - Identify edge cases and scaling issues early - Avoid over-engineering while still designing robust solutions - Have the confidence to challenge poor design decisions - This role is not suitable for engineers who only execute defined requirements. Work Environment - Small engineering team - Mix of contractors and fractional specialists - Highly collaborative but low process / high ownership - Long-term rebuild initiative (2–3+ years) What Success Looks Like Within the first 90 days, the successful candidate will: - Quickly understand the existing architecture and systems - Begin solving complex technical problems independently - Contribute architectural improvements to the platform rebuild - Design scalable solutions for high-volume AI and video processing workflows What we offer - Opportunity to work on cutting-edge products - Fully remote team with async-first collaboration - Payment in USD - PTO, paid holidays, and family leave - Paid learning and sponsored certifications - Computer Sponsor Program - A dynamic and collaborative work environment