• We strive to be an increasingly exceptional team—building, supporting, and recognizing diverse teams that continually raise the bar! • We are a fintech founded by a Brazilian who, dissatisfied with traditional banks, set out to build a service that makes people’s financial lives simpler and less bureaucratic. • Our goal is to simplify the banking system; we are driven by a strong purpose: creating pathways to a better financial life for all Brazilians. • We leverage technology to innovate and develop the best solutions for people working hard to improve their lives.

• Build and manage our online community, including social media channels, forums, and other online platforms • Engage with customers and fans, responding to inquiries and feedback, and fostering a positive and engaging community environment • Develop and implement social media and content strategies to promote our brand and products, and drive engagement and growth • Collaborate with other departments, such as marketing and product development, to ensure that our community engagement efforts are aligned with business goals and customer needs • Monitor and analyze social media and community metrics, and provide regular reports to management on community engagement, sentiment, and trends • Plan and execute community events, promotions, and campaigns to drive engagement and customer loyalty • Develop and manage relationships with key influencers and ambassadors in the industry, and leverage their networks to promote our brand and products • Stay up-to-date with industry trends, social media best practices, and emerging platforms and technologies, and make recommendations on new approaches to community engagement

• Your role as Community Associate in AfricaWorks is to be the first point of contact, to manage our front desk on a daily basis and to perform a variety of operational & administrative tasks: • Customer Service & Satisfaction: Welcome & greet members and visitors Handle members complains - either address them or report them upwards • Operations : In charge of: • Opening the space in the morning • Performing Business Concierge tasks (mail, bookings, binding etc.) • Mail & Package Handling (e.g. PO Box, mail reception & dispatch) • Managing Facilities Team • Managing Valet Services (Optional as per Brand Standards) • Handling Inbound Phone calls & Space email address • Printing Services (e.g. vendor, printer, cartridges, paper etc.) • Visitor Management System • Meeting Rooms (e.g. booking, video conference, arrangement etc.) • Reception Area & Common Areas (e.g. Plant Management, magazines, sound system, music, art etc.) • Electricity Management • Maintenance & Repairs • Emergency Health response • Double checking building common areas are up to standards • Representing the Company (!) • Assisting the Success Manager in: • onboarding new members • organizing events (e.g. Open House, Networking, Round Tables etc.) • giving Tours to prospective members • collecting Google reviews • collecting membership feedback • providing IT back up for the space & to members • maintaining space compliance (e.g. Insurance, business permits etc.)

• Serve as the dedicated data partner for various community teams • Build and maintain automated dashboards tracking community life cycles • Conduct deep-dive analyses to enhance community health and engagement • Deliver regular reports that quantify the impact of community initiatives • Collaborate with teams on community-facing experiments