• Build and manage our online community, including social media channels, forums, and other online platforms • Engage with customers and fans, responding to inquiries and feedback, and fostering a positive and engaging community environment • Develop and implement social media and content strategies to promote our brand and products, and drive engagement and growth • Collaborate with other departments, such as marketing and product development, to ensure that our community engagement efforts are aligned with business goals and customer needs • Monitor and analyze social media and community metrics, and provide regular reports to management on community engagement, sentiment, and trends • Plan and execute community events, promotions, and campaigns to drive engagement and customer loyalty • Develop and manage relationships with key influencers and ambassadors in the industry, and leverage their networks to promote our brand and products • Stay up-to-date with industry trends, social media best practices, and emerging platforms and technologies, and make recommendations on new approaches to community engagement

• Your role as Community Associate in AfricaWorks is to be the first point of contact, to manage our front desk on a daily basis and to perform a variety of operational & administrative tasks: • Customer Service & Satisfaction: Welcome & greet members and visitors Handle members complains - either address them or report them upwards • Operations : In charge of: • Opening the space in the morning • Performing Business Concierge tasks (mail, bookings, binding etc.) • Mail & Package Handling (e.g. PO Box, mail reception & dispatch) • Managing Facilities Team • Managing Valet Services (Optional as per Brand Standards) • Handling Inbound Phone calls & Space email address • Printing Services (e.g. vendor, printer, cartridges, paper etc.) • Visitor Management System • Meeting Rooms (e.g. booking, video conference, arrangement etc.) • Reception Area & Common Areas (e.g. Plant Management, magazines, sound system, music, art etc.) • Electricity Management • Maintenance & Repairs • Emergency Health response • Double checking building common areas are up to standards • Representing the Company (!) • Assisting the Success Manager in: • onboarding new members • organizing events (e.g. Open House, Networking, Round Tables etc.) • giving Tours to prospective members • collecting Google reviews • collecting membership feedback • providing IT back up for the space & to members • maintaining space compliance (e.g. Insurance, business permits etc.)

• Serve as the dedicated data partner for various community teams • Build and maintain automated dashboards tracking community life cycles • Conduct deep-dive analyses to enhance community health and engagement • Deliver regular reports that quantify the impact of community initiatives • Collaborate with teams on community-facing experiments

Job DetailsJob Location: Wilson, NC 27893Position Type: Full TimeEducation Level: Bachelor's DegreeTravel Percentage: Local TravelBring Your Passion. Carolina Outreach is a leader in community-based behavioral health services in North Carolina. As part of ncgCARE, we are committed to delivering evidence-based practices that improve the lives of children, adolescents, and adults. Our programs include school-based therapy, outpatient counseling, psychiatric evaluations, community support, and substance abuse services. The primary purpose of this position is to provide Community Support Team Services to Mental Health and Substance Abuse consumers. Job duties include but are not limited to: providing assistance and support to consumers in crisis situations; service coordination activities, with or on behalf of a client; psycho-educational and support activities for clients and their families and/or natural supports as appropriate; rehabilitative and independent living skills; and symptom monitoring and management skills. Duties also include informing the client about benefits, community resources, and services; assisting the client in accessing benefits and services; arranging for the client to receive benefits and services; and monitoring the provision of services. This is an off-site job and its purpose is to provide these services in the community to enhance the consumer’s ability to function and achieve their goals. Build Your Purpose. Come be part of an inclusive culture that values excellence, innovation, and discovery. As an organization, we have exciting opportunities to be forward-thinking leaders in our field. We want talented individuals to join us, examine our current operations, and create innovative solutions that will revolutionize and enhance the way we approach our work. Key Responsibilities: Serve as a member of the client’s Community Support Team in the implementation of the consumer’s Person-Centered Plan. Assist in planning, scheduling and implementation of services for the clients. Work to implement service delivery with other staff and/or across agencies. Develop therapeutic interventions to work with consumers. Provide any written documentation as required. This will include treatment notes, goals, and plans for the medical record (e.g., Service notes, input into person-centered plan, etc.) Compensation: This position is compensated using a piece rate model, where pay is based on the Relative Value Units (RVUs) assigned to each billable service. Each clinical service (e.g., individual therapy, group therapy, assessments) is assigned a specific RVU value, and your total compensation is determined by the number and type of services you deliver. Orientation: $20 Piece Rate : $33 - $34.50 *Final compensation is determined by factors such as education, licensure level, experience and other qualifications. QualificationsQualifications: All Community Support Qualified Professionals must meet one of the following: Bachelor's degree from an accredited university in a Human Services field with 2 (two) years experience working with the population to be served. Bachelor’s Degree in a non-Human Service field with 4 years full-time, post-bachelor’s degree experience with the population served. Master’s degree in human services with 1 year experience working with population served. Valid driver’s license, auto insurance, and reliable transportation Must complete the state mandated Community Support Team training within specified timeframes. Grow with Us. Come be part of an inclusive culture that values excellence, innovation, and discovery. As an organization, we have exciting opportunities to be forward-thinking leaders in our field. We want talented individuals to join us, examine our current operations, and create innovative solutions that will revolutionize and enhance the way we approach our work. Beyond the engaging work, you'll also benefit from ncgCARE's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only. Consumer-driven health plan coverage provided by Anthem Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists. Health Savings Account (HSA) or Flex Spending Account (FSA) Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget. Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp. An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care. Generous paid time off 401k or Roth IRA Retirement Programs administered by Empower Financial planning and education services at no cost to you Educational Assistance (your position, date of hire and years of service determine your eligibility) ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future. Equal opportunity employer: ncgCARE and each of its affiliated partners are equal opportunity employers. We consider all qualified candidates without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristic. We believe it’s important to create an inclusive workplace for everyone, so please reach out if you need an accommodation in the application or interview process as our goal is to create an environment where you are able to fully participate. You can contact us at hrteam@ncgcare.com. ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States. EEO is the Law EEO Supplement E-Verify Family Medical Leave Pay Transparency ncgCARE and all partner affiliates maintain a drug-free workplace.