Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service. Position Overview Our team is currently growing, and we're looking for individuals who enjoy working with people and supporting trip planning to join us as a Client-Focused Travel Advisor. In this remote role, you'll help travelers explore destination ideas, review vacation possibilities, and assist with arranging the details that bring their travel plans together. This opportunity is well suited for applicants who like communicating with clients, organizing information, and working independently in a flexible home-based environment. Whether someone is planning a cruise, resort stay, or multi-stop journey abroad, you'll help guide them through available options. Primary Responsibilities - Connect with clients to learn about their travel interests and preferences - Present suitable vacation options including accommodations, cruises, tours, and bundled experiences - Assist with coordinating reservation requests through approved travel systems - Share helpful destination knowledge and planning suggestions - Communicate with clients through phone conversations, email, and secure messaging tools - Review itinerary updates and support confirmation accuracy - Stay aware of supplier promotions and seasonal travel opportunities - Maintain organized client profiles and trip documentation Preferred Qualifications - Interest in travel services, customer interaction roles - Strong written and verbal communication abilities - Ability to stay organized while managing multiple client requests - Comfortable navigating online tools and platforms - Self-motivated with the ability to work independently from home - Reliable high-speed internet connection required - Must be 18 years of age or older - Must reside in the United States, United Kingdom, or another qualifying region - No prior travel industry background required onboarding support included What This Role Offers - Flexible scheduling - Structured onboarding plus continued coaching support - Access to travel booking platforms and supplier partner resources - Eligibility for travel-related incentives and discounts - Opportunities to expand into specialty travel or leadership pathways over time

• Own the senior-level relationships across NeoReach’s highest-value accounts and ensure trust, transparency, and long-term retention. • Lead strategic conversations that help brands navigate culture, social platforms, and creator ecosystems with clarity and confidence. • Challenge assumptions, guide decision-making, and ensure programs are built on insight-driven strategy rather than guesswork. • Lead and grow a team of account managers, client strategists, and campaign operators. • Build a culture rooted in critical thinking, ownership, mentorship, and creative problem-solving. • Ensure your team has the systems, resources, and structure needed to consistently deliver exceptional work. • Enforce the basics. • Redesign and optimize client delivery frameworks, reporting standards, communication touchpoints, and quality assurance processes. • Partner with Operations leadership to ensure campaigns launch flawlessly, creators are managed efficiently, and deliverables exceed client expectations. • Implement workflows that increase clarity, speed, and accountability across the organization. • Collaborate with Product and Executive teams to influence NeoReach’s evolving technology stack, including client dashboards, reporting tools, and AI-enabled workflows. • Translate client needs and pain points into product insights and roadmap recommendations. • Ensure our tech plus services model gives clients a differentiated and modern experience that competitors cannot match. • Own each campaign P&L, revenue forecasting, renewal strategy, and upsell paths across our managed portfolio. • Collaborate with Sales on pitches, scopes, and SOWs with clear and sustainable delivery plans. • Guide margin strategy, resource allocation, and pricing to ensure revenue growth and operational health.

Please Note: Internal Employees, please access the Jobs Hub in Workday to apply for the position. ABOUT US University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning.​ With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world. This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin. *See job description below for any applicable location requirements. Employees must be available for collaboration during core hours from 10am to 3pm (PST). ABOUT THE ROLE This is an entry level position in the Online One Stop professional path. Phase I includes serving as the initial telephone and/or email gateway for Online One Stop services by routing queries to appropriate online One Stop staff and providing general information related to online One Stop processes and policies. Phase II consists of immersion into the comprehensive One Stop Training program acquiring extensive knowledge of One Stop Service requirements which may include financial aid, student accounts, registration, program evaluation, academic and administrative policy and procedures, tutorials, coursework, supervised student contact sessions, and providing direct support to the One Stop receptionist position. Incumbent also performs other Student Services duties as assigned.TYPE OF SUPERVISION RECEIVED: - General direction from the Online Assistant Director, One Stop Specialist, incumbent will provide information and make decisions, incumbent will conduct business using reflected authority following established policies and procedures POSITION DUTIES AND RESPONSIBILITIES: Essential functions: - Email, chat, and telephone response and/or routing of inquiries & issues raised by online students specifically related to financial aid, student accounts, registration, degree program evaluation, articulation, academic policy and procedures, petition processes, graduation/degree conferral, transcripts, and other records related questions - Immersion into One Stop training program - Serve as back-up for telephone/email response during training period - Participate in supervised student contact sessions - Perform other duties as assigned POSITION SPECIFICATIONS AND REQUIREMENTS: Previous Experience Desired: - 1+ years of experience in Direct Customer relations preferably in higher education service environment - 1+ years of experience working with enterprise software systems, telephonic systems, document imaging systems - Demonstrated experience in problem solving/problem resolution - Excellent oral, written, interpersonal and quantitative skills, demonstrating ability to communicate effectively with a diverse population, either online, via phone, or in person - Demonstrated experience working in a high-volume active environment calling for independent, proactive thinking skills - Strong desire to be part of a very collaborative team centered environment which emphasizes creativity, out-of-the box thinking - Demonstrated understanding of higher education academic policy and procedure requirements - Demonstrated ability to maintain a supportive, calm service demeanor when dealing with upset or challenging students/clients - Demonstrated knowledge and experience in using an Office suite of products including email, Outlook, excel, PowerPoint, etc. - Experience in dealing with veterans/military related assistance guidelines Knowledge and Education: - Associate’s degree or equivalent combination of experience and education; bachelors degree desired Machines, Tools, Equipment, Electronic Devices and Software: Administrative software, Office Suite, ImageNOW, Wimba Contact with Students: Daily Contact with Faculty and/or Staff: Daily Contact with Community and Vendors: Periodically The hiring range for this position is $18.00 - $20.30 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members. BENEFITS AND PERKS At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits: - Health: Medical, dental, and vision coverage with spending account options. - Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break. - Financial Security: Life, disability, accident, legal, identity protection, and student debt support. - Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution! - Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer. - Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs. Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law. Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.

At Metrum Research Group, we partner with pharmaceutical and biotech companies to solve complex drug development challenges using advanced quantitative sciences, including pharmacometrics, modeling, and simulation. Our work helps inform critical decisions and plays a meaningful role in bringing new therapies to patients. We are looking for a Sales and Client Services Coordinator who enjoys building relationships, thrives in a fast-paced environment, and takes pride in keeping processes organized and running smoothly. This is a great opportunity to be part of a collaborative, mission-driven team, gain exposure to the business side of science, and grow at the intersection of client engagement, operations, and innovative scientific work. Job Summary The Sales and Client Services Coordinator, Quantitative Sciences holds administrative ownership of client relationships, with a core responsibility for shepherding clients through the sales funnel from initial lead to final conversion/contract execution. This customer-facing role ensures a highly positive and efficient client experience while optimizing the overall efficiency and effectiveness of the QS sales process. Critical operational support is provided to the business development team, focusing on sales administration, support, and process standardization. Responsibilities - Client Experience & Interface: Serves as a key interface with external customers during the sales process, providing excellent customer service and interaction to ensure a smooth, professional, and efficient client journey. - CRM and Data Management: Administers and maintains the QS use of the Hubspot Customer Relationship Management (CRM) system, ensuring timely data capture and accuracy across all customer and pipeline records. - Sales Process Optimization: Documents, standardizes, and improves key sales operational processes, including lead routing, opportunity management, and sales reporting. - Contract Administration Support: Manages the administrative workflow for all customer contracts (CDA, MSA, Work Orders, etc.), including tracking, version control, and facilitating internal review and final execution in a manner that supports the conversion timeline. - Reporting and Analysis: Generates and maintains regular sales performance reports, pipeline forecasts, and key performance indicator (KPI) dashboards for leadership review. - Proposal Support: Coordinates the internal components of the project proposal process, multitasking to manage timelines and ensuring necessary inputs from team scientists and resource management are collected and populated efficiently. - Tool and Technology Support: Serves as the key user for sales enablement tools (e.g., Hubspot), providing training and troubleshooting support to the team. - Meeting Facilitation: Owns the scheduling, preparation, and facilitation of internal meetings including weekly Dashboard Reviews and QS BD meetings. - Compliance: Ensures all sales processes and documentation comply with company policies and legal requirements. Requirements, Skills - Exceptional customer service and interpersonal skills for effective client interaction. - Superior written and oral communication skills, essential for effective client interaction and internal documentation. - Proven ability to multitask effectively, manage multiple priorities, and maintain a high level of performance in a fast-paced environment. - Strong analytical and problem-solving skills, with a focus on improving business processes. - High degree of proficiency in Hubspot CRM software and sales automation tools. - Excellent organizational skills, strong follow-through, and exceptional attention to detail. - Comfort with scientific and biomedical topics and an eagerness to learn. Education and Experience A 4-year college degree is required or equivalent experience (Business, Operations, Communications, or related field). Experience: 4-6 years experience in sales operations, customer relations, business administration, or a similar analytical role supporting a sales or business development function. Physical Demands The job frequently requires working at a computer terminal, standing or sitting, and the ability to operate the computer with proficiency. Work Environment The work environment is quiet with no adverse conditions. Metrum Research Group is an equal opportunity employer Metrum Research Group EEO Statement MetrumRG believes that innovation is cultivated when we challenge each other with new ideas and perspectives. MetrumRG is an equal opportunity employer that is committed to building a diverse and inclusive team. All employment decisions are based on qualifications, merit, and business needs, and we prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. MetrumRG is committed to providing equal employment opportunities and reasonable accommodations for candidates and employees with disabilities. We encourage all qualified candidates to apply for positions within our organization. If you require reasonable accommodation because of a medical condition for the application or interview process, please contact Scotti Rylands or our Talent and Culture Department, (860)735-7043 x-622, or message us and we will work with you to meet your needs.