• Trace issues back through data pipelines or code to uncover why something isn’t behaving as expected. • Write clear, concise Jira tickets explaining what was found, how it was fixed, and how to prevent similar issues. • Partner with engineers and product managers to make data and code more reliable, faster, and easier to understand. • Help build a culture of technical curiosity — where asking why and testing assumptions is part of every release. • Leverage AI tools to think, build, and ship faster.

• Build dashboards and technical reports to monitor portfolio health, strategy performance, and risk indicators; • Conduct detailed analyses of the credit portfolio, identifying emerging risks, trends, and opportunities for improvement; • Prepare and present reports and executive materials on credit origination, delinquency, and the effectiveness of credit strategies; • Turn large volumes of data into actionable insights to support strategic decisions; • Develop analyses to support the implementation and modification of mass-market credit policies; • Contribute to the continuous improvement of models, scorecards, and decision rules through analysis and monitoring; • Collaborate with product, commercial, and compliance teams to ensure alignment between strategy and operations; • Support the collections team with data, metrics, and analyses that guide improvements to the collections process and effective recovery of delinquent customers.

• Help define and document our event taxonomy, and work directly with product teams to define new events that are consistent with our overarching event structure and taxonomy • Dive into our data to discover insights on player behavior across different cohorts, segments, and stages of the user lifecycle, and communicate/collect feedback on your findings from peers, business, and product partners • Work with business, product, and engineering teams to [plan → design → ship → evaluate] experiments/AB-Tests, and communicate their results/impact with the company. • Work directly in Amplitude and BigQuery to extract truths and trends that inform and guide business and product decisions • Develop tools and best practices to ensure high data quality and identify and prevent errors before they reach production datasets • Collaborate with analysts/data-scientists in building scalable and reproducible analyses, and communicate their insights with the company

• Serve as the managed care liaison and subject matter expert for joint venture hospital partners, revenue cycle billing and collections teams, and finance department leaders. • Compile and analyze payer performance metrics for reporting to organizational leadership. • Maintains up-to-date managed care contract databases to streamline collections, support analysis, and share contract terms efficiently. • Assist the revenue cycle team by loading and maintaining current payer rates in an insured allowed/payment validation module. • Perform random audits of claim payments to ensure payer compliance with managed care agreements. • Support special projects, including claim data analysis for contract negotiations, service line research, and pro formas for new market opportunities. • Build contract models to assess current performance yields and evaluate new contract proposals. • Collaborate with the revenue cycle team to identify underpaid/overpaid claims and develop initiatives to secure accurate payments. • Provide managed care insights and contract modeling (e.g., rate escalators, charge master updates, new contract yields) to support the finance team’s annual budget process. • Aid the revenue recognition team during month-end close by offering managed care perspectives on key revenue-influencing items. • Ensure compliance with federal and state price transparency regulations by preparing and maintaining required files. • Represent managed care in joint venture board meetings or monthly operational reviews as required. • Conduct financial data analysis and respond to internal/external inquiries from management. • Provide clear explanations and actionable recommendations on managed care topics. • Contribute to cross-functional projects with Finance, Operations, Revenue Cycle, and Business Development, delivering ad-hoc analysis as needed. • Attend required staff meetings, company-sponsored events, or mandated gatherings. • Take ownership of personal professional development. • Perform additional duties as assigned.