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Atlassian is a publicly-traded computer software business specializing in collaboration, development, and issue-tracking software for teams. As an employer, Atlassian maintains a t
AMER Enterprise Solution Sales Executive, JSM
Location
District Of Columbia
Posted
57 days ago
Salary
$151.2K - $237.4K / year
Seniority
Senior
Job Description
AMER Enterprise Solution Sales Executive, JSM
Atlassian
Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. As an Enterprise Solution Sales Executive for Jira Service Management (JSM), you will serve as a subject matter expert in IT Service Management (ITSM) and Enterprise Service Management (ESM). You'll drive new sales motions and co-selling initiatives, collaborating closely with our account teams to identify opportunities and develop tailored Atlassian solutions. This role is crucial in advancing Atlassian's solution sales goals for our Service Collection and involves working with a globally distributed team. You'll focus on large Enterprise customers, leading complex, value-based sales cycles and displacing legacy ITSM tools with modern, cloud-first solutions built on Jira Service Management. Responsibilities In this role, you will: - Expert Product Selling Act as a knowledge leader in ITSM and ESM industry trends to inform sales strategies and the positioning of Jira Service Management within the broader Atlassian platform. - Own End-to-End JSM Sales Motions Lead the full sales cycle for JSM-focused opportunities in your territory-from prospecting and discovery through solution design, business case, negotiations, and close. - Sales Strategy Development Collaborate with Account Executives, Account Managers, and Sales Development to develop and execute territory and account strategies that drive net new revenue and expansion across Enterprise accounts. - Customer Engagement & Value Selling Engage with customers to deeply understand their business drivers, service management pain points, and transformation priorities. Build compelling value hypotheses and ROI cases that connect JSM to measurable outcomes (e.g., MTTR, change failure rate, agent productivity, cost per ticket). - Competitive Takeouts & Cloud Migrations Lead competitive campaigns against incumbent ITSM vendors (e.g., ServiceNow, BMC, Ivanti) and drive cloud-first motions, including migrations from Jira Service Management Data Center to Cloud. - Cross-Functional Collaboration Partner closely with Solution Engineers, Customer Success, Marketing, and our Partner Ecosystem to align on plays, run co-selling motions, and ensure successful customer adoption and expansion. - Forecasting & Pipeline Management Build, manage, and accurately forecast a robust pipeline in your territory, applying MEDDPICC (or similar value-based methodology) to drive deal progression and predictability. - Field & Product Feedback Loop Act as the voice of the customer to internal stakeholders, sharing insights on product gaps, competitive dynamics, and market trends to help shape Atlassian's JSM roadmap and go-to-market strategy. Qualifications On your first day, we'll expect you to have: - Minimum 5+ years of enterprise software sales experience. - Proven success selling ITSM, ESM, workflow/automation, digital transformation or other complex enterprise solutions. - Demonstrated track record of consistently meeting or exceeding quota in a high-growth environment. - Strong understanding of ITSM/ESM industry trends and the competitive landscape. - Experience leading multi-stakeholder, consultative sales cycles involving both business and technical buyers, including C-level and VP-level executives. - Excellent communication, storytelling, and presentation skills; comfortable engaging with CIO, VP IT Ops, Heads of Service Management, and technical evaluators. - Strong collaboration skills with cross-functional teams (AEs, SEs, Partners, Marketing, Customer Success). Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: USD 181800 - USD 237350 Zone B: USD 163800 - USD 213850 Zone C: USD 151200 - USD 197400 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Company equity, Company-sponsored outings, Company sponsored family events, Continuing education stipend, Customized development tracks, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Diversity manifesto, Documented equal pay policy, Volunteer in local community, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Flexible work schedule, Free daily meals, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Mean gender pay gap below 10%, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid industry certifications, Pair programming, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet friendly, Promote from within, Lunch and learns, Relocation assistance, Remote work program, Sabbatical, Free snacks and drinks, Team based strategic planning, OKR operational model, Team workouts, Continuing education available during work hours, Tuition reimbursement, Mandated unconscious bias training, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Home-office stipend for remote employees, Diversity employee resource groups, Hiring practices that promote diversity, Fertility benefits, Employee resource groups, Diversity recruitment program, Pay transparency, Transgender health care benefits, Abortion travel benefits, Meditation space, Mother's room, Flexible time off
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AtlassianAtlassian is a publicly-traded computer software business specializing in collaboration, development, and issue-tracking software for teams. As an employer, Atlassian maintains a t
Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. What we value at DX: Companies have all kinds of culture slides. At DX, we want to be very clear about what we care about and how we judge performance. For us, it all boils down to individual mastery, becoming the best at your craft. Those who exhibit this quality will thrive here and be unduly rewarded. We can't control outcomes due to competitors, the economy, decision-makers, etc., but what we can control is doing our jobs at the highest level possible What you'll do: - Prospect Outbound and Inbound leads - Create new relationships, opportunities, and meetings with prospective businesses - Deliver an extraordinary experience for software engineering leaders throughout this process - Learn personalized outreach, social selling, and unique ways to provide value - Partner closely with account executives and marketing team What you're after: - Challenge yourself and accelerate your career trajectory - Be part of a passionate, driven, and welcoming team - Ownership of your work without micromanagement - Level up your skills (and paycheck) faster than a traditional role - Have a measurable impact on a company's success Who you are: - You are ambitious, hungry, and enthusiastic. - You are a great writer and communicator, with strong attention to detail - You quietly outwork your peers, you are meticulous and obsessive about details and process - You perform at a high level consistently, not in spurts - You rarely, if ever, feel satisfied - You have a track record of excellence in previous roles Bonus Points For: - Experience in B2B, SaaS, Startups, or engaging with a technical audience - Experience in relevant roles such as Sales, Marketing, Copywriting, Consulting, or Recruiting This isn't a cold call center and we don't treat you like a robot. You will have the freedom to experiment, be creative, and use your brain. If you want to stand out, send Kyle Jaggi a message. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: - $33.61 - $44.81 Zone B: - $30.24 - $40.34 Zone C: - $27.93 - $37.21 This role may also be eligible for benefits, bonuses, commissions, and equity. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .
• Handling the proposal process — from initial discovery calls to preparing and presenting proposals to prospects; • Nurturing relationships with potential and existing clients, identifying upselling and cross-selling opportunities; • Maintaining accurate records and sales pipeline management within the CRM system (preferably HubSpot); • Tracking key performance metrics and providing insights to improve conversion rates and engagement strategies; • Collaborating with the marketing and delivery teams to align sales efforts with company goals; • Managing and optimizing company profiles on marketplaces (e.g., Clutch, DesignRush) to increase visibility and attract qualified leads.
• Lead diverse teams, including account managers, distribution sales managers, international sales staff, and the business development team. • Oversee territory planning, pipeline development, and performance management across the region. • Develop and execute regional sales strategies, including pricing, promotions, product mix, and long-term growth plans. • Forecast and negotiate key deals, analyze sales performance metrics, and collaborate cross-functionally to implement strategic initiatives.
• Lead territory planning, pipeline development, and performance management across the region. • Effectively coach, counsel, train, and develop all team members. • Drive continuous improvement through company performance management and personal development processes, as well as sales-focused mentoring programs. • Oversee market analysis, forecasting, budget management, and customer strategy. • Develop and execute regional sales strategies, including pricing, promotions, product mix, and long-range growth plans. • Identify opportunities to increase market share and strengthen competitive positioning. • Forecast, negotiate major deals, analyze sales metrics, and collaborate across teams to execute strategic initiatives. • Evaluate, appoint, and manage distributors to ensure strong market penetration. • Drive distributor competency-building and support joint customer development efforts. • Monitor distributor health including pipeline discipline, conversion rates, market coverage, and financial hygiene. • Partner cross-functionally with marketing, supply chain, product management, and finance to meet account requirements and internal capabilities.


