We help C-suite, leaders, managers, business owners Rise To The Next Level by Personal Branding and Executive Coaching.
Customer Support Representative
Location
New York
Posted
68 days ago
Salary
$45K - $69K / year
Seniority
Senior
Job Description
Customer Support Representative
Frame & Fame Personal Branding | Executive Coaching
• Help members troubleshoot issues they encounter while using the Live platform and provide actionable tips to resolve the problem • Represent the client in IDI & Focus Group Waiting rooms & proactively confirm member qualification and device functionality prior to interviews • Follow communication and security procedures, guidelines, and policies including all known PI procedures • Moderate incoming Qualitative Research Responses based on Commercial team requests and general platform quality support needs
Job Requirements
- Previous customer service experience
- Strong verbal and written communication skills
- Experience multi-tasking in a fast-paced and changing environment
- Proactive, organized, and detail oriented
- Self-starting professional with a positive attitude
- Empathetic communicator with a customer-focused mindset
- Problem-solving and logical thinking skills
- Ability to work in a team environment and work a flexible or weekend schedule to meet our business needs
- Computer-literate and proficient in Microsoft Excel / Google Drive
- Previous Salesforce and or Zendesk experience is a plus, but not required
Benefits
- We have generous health dental and vision benefits
- 401K plan vests immediately
- A friendly, fun, and collaborative work environment that allows for frequent exposure to executives
- The opportunity to make an immediate impact as a part of a fast-growing company
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
• Assisting and helping Team Lead in monitoring and improving the working processes of the customer service team • Developing and implementing process improvements to increase efficiency in customer service operations • Creating reports on customer feedback or satisfaction to help improve the customer service experience over time • Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently • Measuring performance by conducting regular audits to identify areas for improvement and make adjustments accordingly • Assisting in growing the skills of individual team members, providing feedback on appropriate case handling, and troubleshooting strategies
Lead Instructor – Cloud Support Specialist
Correlation OneCorrelation One is a technology company that is on a mission “to create equal access to data-driven jobs of tomorrow.” As an employer, the company is known for its empowering,
• Delivering high-quality, live, virtual instruction • Preparing and leading virtual classroom sessions for a range of Fellows • Collaborating closely with Correlation One operations personnel • Assisting in lesson design, development, and improvement • Interacting professionally with Fellows, Correlation One staff, and guest speakers • Maintaining a high level of courtesy and respect • Preparing for lectures to ensure high-quality content delivery • Being highly responsive and empathetic to Fellows • Adjusting lesson pace and presentation to meet the needs of diverse Fellows • Fostering a healthy learning environment with a positive attitude
Lead Instructor – Computer Support Specialist
Correlation OneCorrelation One is a technology company that is on a mission “to create equal access to data-driven jobs of tomorrow.” As an employer, the company is known for its empowering,
• Responsible for delivering high-quality, live, virtual instruction • Prepare and lead virtual classroom sessions for a range of Fellows • Deliver instruction on skills tailored to Learners' needs • Oversee the management of class time Q&A and monitor chat flow • Collaborate closely with Correlation One operations personnel • Assist in lesson design, development, and improvement • Interact professionally with Fellows and staff • Prepare diligently for lectures • Provide thoughtful answers and assistance throughout the lesson • Exhibit energy, pacing, and ability to make complex topics accessible • Foster a healthy learning environment and maintain a positive attitude • Contribute to course improvement by providing feedback
Customer Support Specialist
PaddleWe’re the only complete payments infrastructure provider for SaaS companies.
• Respond to and resolve customer queries through all channels (including email, chat, and Twitter) • Escalate advanced queries to appropriate internal channels • Continuously improve knowledge of the Paddle products • Gather feedback, report issues, propose innovative process improvements, and actively engage in team meetings
