Overview Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico See what makes this opportunity unique — watch a quick overview video. Job Preview Video Ready to make a difference right from your home office? At Carenet Health, we turn everyday conversations into meaningful connections that help people take charge of their health. As an Engagement Specialist, you’ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way — you’ll be the reason someone gets the care they deserve. Responsibilities This role is perfect for you if: - You love a fast pace and hitting goals that actually mean something. - You’re a natural listener who can build trust and stay patient, even when a call gets tough. - You’re comfortable using technology and multitasking while keeping the conversation human. - You take pride in turning “maybe later” into “let’s do it today.” Qualifications We Want You to Be Successful Here’s what helps you thrive in this role: - High School Diploma or GED (required and verified during background check) - Strong computer skills — data entry, screen navigation, and solid keyboarding speed - Experience using Microsoft Outlook and Word - Excellent customer service skills and a friendly, compassionate tone - Ability to stick to schedules and daily tasks - Great oral and written communication skills - Genuine empathy and care for others - Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date. Compensation & Benefits At Carenet Health, we truly value the expertise and dedication of our team members — and we show it through a competitive and supportive package: Pay: $17.50 per hour Benefits include: - Health, dental, and vision insurance - 401(k) plan with company match - Paid time off (PTO) and paid holidays - Flexible spending accounts (FSAs) - Employee wellness programs - Career development and growth opportunities Additional Information - Completion of assessments may be required before moving forward in the hiring process. - Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination. If you’re ready to bring empathy, energy, and genuine care to every call — we’d love to have you on our team. Join Carenet Health and make every conversation count. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Protect Yourself from Recruitment Scams At Carenet Healthcare, we are committed to the safety and trust of all potential job candidates. Please be mindful about any potential scam, offering false employment opportunities and issuing fake offer letters. Carenet communicates using our e-mail domain: @carenethealth.com To report suspicious job ads or emails, email our recruiting team at recruiting@carenethealth.com and include as much detail as possible (e.g., job board where the false ad was placed, documentation that will assist us in the investigation). If you believe you have been a victim of a crime, contact the local authorities or the FBI’s Internet Crime Complaint Center at ic3.gov. For more information on job scams, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams. Req no: 5229 #INDNONC

Customer Service Representative – Mortgage Servicing (Remote) Location: RemoteJob Type: Full-TimeIndustry: Mortgage Servicing / Financial ServicesReports To: Customer Service Manager Location Requirement:This position is only available to candidates residing in Pennsylvania (PA), Ohio (OH), or West Virginia (WV). Upcoming Start Date / New Hire Orientation: - April 20th - 8:30 AM – 12:30 PM About Us Our mission is to empower homeowners while delivering exceptional service at every touchpoint. We foster a collaborative, innovative, and customer-first culture-and we're looking for motivated professionals to grow with us. Position Overview We are seeking a customer-focused Customer Service Representative to assist homeowners with mortgage-related inquiries in a fast-paced, high-volume environment. This role is ideal for someone who thrives on problem-solving, clear communication, and delivering a high-quality customer experience. Key Responsibilities - Handle high-volume inbound and outbound calls in a call center environment - Assist customers with mortgage servicing inquiries, including payments, escrow, and taxes - Clearly explain account details, processes, and next steps to homeowners - Accurately document all customer interactions in internal systems - Research and resolve customer issues using established procedures and sound judgment - Identify root causes and provide effective, timely solutions - Meet or exceed individual and team performance metrics (quality, productivity, etc.) - Escalate complex issues as needed and ensure timely follow-up - Deliver a professional, empathetic, and customer-first experience on every interaction Qualifications - High school diploma or equivalent required - Customer service or call center experience preferred (mortgage or financial services a plus) - Strong verbal and written communication skills - Ability to manage high call volumes while maintaining accuracy and professionalism - Excellent problem-solving and organizational skills - Detail-oriented with strong multitasking abilities - Basic knowledge of mortgage servicing (escrow, taxes, payments) preferred - Comfortable using CRM systems and call center technology What You Bring - Passion for helping customers and resolving issues - Confidence and professionalism on the phone - Strong analytical thinking and decision-making skills - Team-oriented mindset with a positive attitude - Commitment to delivering a high-quality customer experience Why Join Us - Work remotely with a nationally recognized mortgage servicing organization - Competitive pay and comprehensive benefits package - Supportive, team-oriented culture - Opportunities for career growth and development Apply Today Join a company where your contributions matter, your growth is supported, and your work makes a real impact on homeowners every day. #ZR

SHIFT: Your new hire training will take place Monday-Friday, 8:00am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. Shift bid schedule is based on business need. Must be open & flexible to work any hours 8am EST to 9:00pm EST & will also involve Saturday hours. What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Job Summary Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. Responsibilities The Customer Care Representative operates as a “Universal Agent”, who is able to meet the needs of our customers throughout the entire order placement lifecycle. Ultimately, qualified candidates, will be responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. - Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies while having sincere interest in the speaker - Ability to handle high call volumes consistently throughout the workday that range in complexity and sensitivity while maintaining composure with customers - Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed - Operate company provided hardware and navigate multiple computer programs throughout the day to address customer's concerns - Consults with Supervisor or Team Lead on complex and unusual problems - Adhere to business processes to ensure all work is being done compliantly and in accordance with regulatory standards - Navigate multiple systems and consult with internal resources to provide order status updates to achieve first time call resolution - Interpret the meaning of insurance terminology, plans and documentation and explain what it means in an easy-to-understand way - Explain our products and offerings to our customers to ensure compatible with customer conditions - Identify and communicate appropriate next steps and expectations to customers based upon system messaging, insurance requirements, and order placement process - Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times Qualifications - High school diploma, GED or equivalent, or equivalent work experience, preferred - 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized - Previous experience working in a remote/work from home setting is preferred - Prior experience working with Microsoft Office is preferred - Prior experience working with order placement systems and tools preferred - Customer service experience in prior healthcare industry preferred - Root cause analysis experience preferred - Familiarity with call-center phone systems preferred - Excellent Phone Skills with a focus on quality - Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA What is expected of you and others at this level - Applies acquired job skills and company policies and procedures to complete standard tasks - Works on routine assignments that require basic problem resolution - Refers to policies and past practices for guidance - Receives general direction on standard work; receives detailed instruction on new assignments - Consults with supervisor or senior peers on complex and unusual problems REMOTE DETAILS: You will work from home, full-time. As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable. - If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity. Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming. Upload speed of (10Mbps – Recommended) Ping Rate Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment WHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future. Anticipated hourly range: $15.75/hr. - $18.50/hr. Bonus eligible: NO Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: 4/31/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

• Make a high volume of outbound phone calls to consumers who submitted a web form for information • Schedule in-home sales visits for the Sales Closer • Occasionally receive inbound phone calls for the same purpose • Follow a systematized sales process designed to convert leads into in-home sales opportunities • Listen and understand the consumer’s needs, ask probing questions, and overcome objections • Ensure quality assurance throughout the lead-setting process • Collaborate with others and understand geography and lead-setting skills