• Driving revenue growth and maintaining ASP by building and maintaining relationships with high-profile, enterprise-level clients • Developing strategic account plans and negotiate contracts • Acting as the primary liaison between the client and internal teams (marketing, product, sales) • Ensuring client satisfaction, product penetration, and profitability • Partnering with the field sales management team to build partnerships with targeted strategic accounts • Driving brand awareness and value proposition • Monitoring account performance and creating detailed reports to senior leadership • Managing monthly admin fee and rebate audits in collaboration with finance

• Lead day-to-day administration of all leave programs, including FMLA, ADA, state‑mandated leaves, parental leave, and short‑ and long‑term disability. • Serve as subject-matter expert and escalation point for complex leave cases; advise HR partners, managers, and employees. • Manage relationships with third‑party administrators (TPAs), ensuring accurate case handling, compliance, and strong service levels. • Maintain up-to-date leave policies; recommend updates based on legislation, workforce needs, and best practices. • Ensure compliance across federal, state, and local leave regulations; maintain documentation standards and reporting. • Support the administration of all health and welfare programs (medical, dental, vision, life, disability, HSA/FSA, COBRA). • Manage or support 401(k) and retirement plan administration, including vendor coordination, employee education, plan operations, and compliance activities. • Support annual open enrollment, including planning, communication development, HRIS configuration, testing, and issue resolution. • Partner with HRIS and Payroll to ensure data accuracy, system integrity, and effective process integrations. • Oversee vendor relationships; monitor service delivery, resolve escalations, and support RFPs as needed. • Create and deliver benefits communications that enhance employee understanding and engagement. • Assist with benefits budgeting, reporting, and cost analysis to support strategic planning. • Ensure compliance with ERISA, ACA, HIPAA, IRS, DOL, FMLA, ADA, and state leave laws. • Maintain all required plan documents, SPDs, notices, and filings. • Partner with Legal, vendors and external consultants on regulatory changes and compliance requirements.

• Lead organizational change management efforts for strategic, complex initiatives within the business and with strong collaboration across business units. • Conceptualize and implement strategic change management plans that will help drive business value around key initiatives. • Assess and identify key stakeholders care abouts and creating scalable strategies for managing to expectations. • Partner to develop and execute timely communication messaging and education programs that are aligned with the business change milestones. • Partner to identify and drive key change readiness activities that align to the business value and benefits of initiatives, by utilizing various metrics and measurements. • Use strategic, innovative approaches to build efficient, industry-aligned change management processes and procedures while helping develop a Center of Excellence that establishes enterprise standards and best practices. • Effectively communicate change strategy, progress, and risks to executive stakeholders to drive alignment and timely decisions.

• Establish and maintain strong, collaborative relationships with key stakeholders • Tailor communication to suit various audiences • Proactively address concerns raised by clinic stakeholders • Supervise daily operations, manage schedule adherence, and maintain a high-energy culture • Regularly monitor communication channels, task queues, and documentation to identify potential operational gaps • Distinguish between program-related and operational issues and take ownership of investigations • Participate in operational reviews with internal teams to maintain alignment • Lead assessments of the operational implications of customer requests