• Establish and maintain strong, collaborative relationships with key stakeholders • Tailor communication to suit various audiences • Proactively address concerns raised by clinic stakeholders • Supervise daily operations, manage schedule adherence, and maintain a high-energy culture • Regularly monitor communication channels, task queues, and documentation to identify potential operational gaps • Distinguish between program-related and operational issues and take ownership of investigations • Participate in operational reviews with internal teams to maintain alignment • Lead assessments of the operational implications of customer requests

• Completing initial and ongoing assessments to determine hospice needs • Creating, updating, and implementing individualized care plans • Delivering skilled nursing care, medications, and symptom management • Supporting and educating patients and caregivers on comfort-focused care • Serving as case manager for an assigned caseload • Coordinating with physicians, families, and the interdisciplinary hospice team • Participating in on-call rotation and team meetings • Supervising and supporting hospice aides

• Manage field projects from start (proposal) to finish (report delivery and customer debrief), ensuring all services meet company quality standards, client specifications, and third-party Drone Service Providers (DSPs) meet contractually agreed Standards of Performance. • Identify customer requirements and develop presentations to clients and other critical stakeholders. • Participate in business development opportunities alongside business development team and maintain strong client relationships, attending all meetings and calls throughout the project process. • Participate in operational planning and implement procedures and systems to maximize operating efficiency and minimize operational cost. • Act as a primary contact with DSP for designated accounts and build, cultivate, and develop strategic partnerships and relationships. • Provide product and service demonstrations. • Ensure that engineering Key Operational Performance and Service Quality Indicators are captured. • Assist the Drone Service Provider (DSP) in ensuring data is captured according to contractually agreed terms and confirming that data QA/QC steps have been performed, data uploaded and any contextual operational, environmental or performance data has been documented after each flight. • Assist in the development, updating, and management of the training curriculum to include lectures, simulation, and practical service delivery material, including the delivery of classroom/virtual instruction to customers, DSPs, and staff members. • Evaluate, recruit, onboard, and train new DSPs to ensure alignment with SeekOps objectives, ensuring suitable confidentiality agreements are in place to facilitate open discussions. • Perform project risk management and ensure that key milestones are reached. • Develop and maintain schedules in coordination with other field activities and the operations director, ensuring the centralized schedule is always kept current and any schedule conflicts are immediately highlighted. • Maintain currency with applicable UAS regulations, waivers, and new technology. • Ensure that all appropriate steps in digital workflow have been signed off by appropriate parties (if applicable). • Organize inventory of field equipment, asset tracking, and create/maintain equipment maintenance schedules and communicate any hardware/software needs to the responsible product line manager. • Organize warehouse and allocate equipment needed for successful field deployments. • Handle FAA (and other international regulatory) documentation for UAS compliance. • Check equipment before a flight to ensure safe and proper operation and analyze weather forecasts to ensure safe flights. • Document pre- and post-flight logs, monitor drones during flight, and plan drone flight routes. • Travel to and from remote field locations across the world and work with field team members in a crew environment. • Check weather, applicable regulations, and coordinate with clients/leaseholders. • Plan and execute complex multirotor UAS-Methane survey missions as directed by the director of operations. • Other duties as assigned by supervisor.

• Responsible for supporting the critical applications of the banks payments processing platform. • Works effectively with the business stakeholders, internal teams and vendor in ensuring the product stability. • Ensure payments support strategy are aligned with the management objectives and goals. • Will work as an individual contributor to the payments support team and ensuring high quality of delivery and cross functional expertise with the team. • Use strategic, new & emerging technologies in payments domain, to uplift and modernize Mashreq’s Local Currency Payments /Foreign Currency Payments /Core Banking Payment Gateway (OBPM) Middleware and automation platforms. • Deliver critical business solutions in accordance with Bank’s guidelines and values.