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Docusign logo
Docusign

Bringing Agreements to Life

Strategic Customer Success Account Manager

Account ManagerSalesFull TimeRemoteLeadTeam 5,001-10,000Since 2003H1B SponsorCompany SiteLinkedIn

Location

Ireland

Posted

80 days ago

Salary

0

Seniority

Lead

Bachelor Degree8 yrs expEnglishFrench

Job Description

Strategic Customer Success Account Manager

Docusign

• Own a portfolio of strategic accounts and renewals in an assigned territory • Drive customer adoption and unlock further digitalization • Identify growth opportunities and negotiate favorable renewal terms • Conduct regular business reviews with customers to ensure they derive value from our product • Collaborate with internal resources to develop growth and risk mitigation strategies for key accounts • Evaluate portfolio and analyze usage, health, data, and behavioral patterns to prioritize outcomes for the customer • Travel occasionally to build customer relationships (up to 10%)

Job Requirements

  • 8+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success
  • Experience with quota-carrying roles and proven history of meeting key performance indicators
  • Experience with deal negotiation cycles with a successful track record
  • Ability to navigate across internally and with the customer in a trusted advisor/consultative approach
  • BA/BS degree or equivalent work experience
  • Preferred Experience leading an adoption strategy across organizations
  • Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level
  • Strong level of urgency, organization, and prioritization skills
  • Salesforce experience
  • Excellent written and verbal communication skills

Benefits

  • Reasonable accommodations for qualified individuals with disabilities
  • Equal opportunity to succeed and be heard

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