WHAT YOU'LL BE WORKING ON - Own and drive API integrations with international payment systems and external service providers - Act as the primary point of contact with external partners, ensuring timely delivery, alignment, and issue resolution - Analyze key business and product metrics to improve monetization, conversion, and customer retention - Generate product ideas and translate them into clear, actionable concepts and requirements - Oversee operational planning, task prioritization, deadline control, and cross-team coordination - Support merchant technical onboarding, ensuring smooth integration and adoption - Collaborate closely with engineering, operations, compliance, and commercial teams across the full product lifecycle WHAT YOU NEED TO SUCCEED IN THIS ROLE - At least 4-5+ years of experience in Product Management or Technical Product roles, preferably in fintech or payment infrastructure. - Hands-on experience integrating payment systems, PSPs, or acquirers, owning integrations from API discovery and scoping through go-live and post-launch monitoring. - Strong understanding of the full payment lifecycle, including authorization, capture, refunds, chargebacks, reconciliation, and reporting. - Deep knowledge of card payment flows and 3DS2 authentication, including SCA logic, frictionless vs challenge flows, and liability shift. - Experience working with payment APIs, webhooks, and technical documentation, collaborating closely with engineering teams. - Experience evaluating and integrating new payment providers, including technical complexity, operational impact, and risk assessment. - Understanding of payment performance optimization, including authorization rates, routing strategies, retry logic, and decline analysis. - Ability to work directly with external partners (acquirers, processors, PSPs) and coordinate cross-functionally with engineering, operations, and client teams. - Ability to manage multiple integrations in parallel in complex payment environments. - Experience using AI tools to support API analysis, documentation, or operational workflows is a plus. - English language skills at B1-B2 level and fluent russian language. WHAT WE OFFER - An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market! - Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us - Work with coworkers who are passionate about their business - Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews - The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees - Private health insurance coverage - Remote work - 20 days of vacation time; bank holidays; sick leaves; additional birthday day off - Team building events. You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture

WHAT YOU'LL BE WORKING ON - Own and drive API integrations with international payment systems and external service providers - Act as the primary point of contact with external partners, ensuring timely delivery, alignment, and issue resolution - Analyze key business and product metrics to improve monetization, conversion, and customer retention - Generate product ideas and translate them into clear, actionable concepts and requirements - Oversee operational planning, task prioritization, deadline control, and cross-team coordination - Support merchant technical onboarding, ensuring smooth integration and adoption - Collaborate closely with engineering, operations, compliance, and commercial teams across the full product lifecycle WHAT YOU NEED TO SUCCEED IN THIS ROLE - At least 4-5+ years of experience in Product Management or Technical Product roles, preferably in fintech or payment infrastructure. - Hands-on experience integrating payment systems, PSPs, or acquirers, owning integrations from API discovery and scoping through go-live and post-launch monitoring. - Strong understanding of the full payment lifecycle, including authorization, capture, refunds, chargebacks, reconciliation, and reporting. - Deep knowledge of card payment flows and 3DS2 authentication, including SCA logic, frictionless vs challenge flows, and liability shift. - Experience working with payment APIs, webhooks, and technical documentation, collaborating closely with engineering teams. - Experience evaluating and integrating new payment providers, including technical complexity, operational impact, and risk assessment. - Understanding of payment performance optimization, including authorization rates, routing strategies, retry logic, and decline analysis. - Ability to work directly with external partners (acquirers, processors, PSPs) and coordinate cross-functionally with engineering, operations, and client teams. - Ability to manage multiple integrations in parallel in complex payment environments. - Experience using AI tools to support API analysis, documentation, or operational workflows is a plus. - English language skills at B1-B2 level and fluent russian language. WHAT WE OFFER - An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market! - Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us - Work with coworkers who are passionate about their business - Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews - The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees - Private health insurance coverage - Remote work - 20 days of vacation time; bank holidays; sick leaves; additional birthday day off - Team building events. You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture

JOB DESCRIPTION A product owner's main objective is to translate business problems and requirements into user stories that enable a development team to create the best solution to solve customer problems. A product owner at Vertafore is a member of an energetic agile team of Software and QA engineers and is responsible for defining, prioritizing, and ensuring that developed solutions achieve business requirements. You will collaborate closely with internal stakeholders to understand business processes/goals and identify business problems that may be effectively resolved with technology solutions. You'll work closely with Sr. Product Owners and / or Product Managers to understand roadmap goals/strategy and distill high-level requirements into a backlog of user stories that enable development teams to understand what problems need to be solved in order to build the best solution. As a Product Owner you will also prioritize the development backlog and work with Sr. Product Owners and / or Product Managers to plan and sequence the work appropriately. As features or user stories are delivered, you'll work closely with QA to ensure the problems are solved and requirements are met. Our culture fosters collaboration, innovation, integrity, mentorship, commitment to success and FUN. Our managers are dedicated to growing their people and offering an opportunity that allows you to make an impact in your career. Core Requirements and Responsibilities: Essential job functions included but are not limited to the following:• Translate business problems and requirements into user stories for the development teams to implement• Develop and maintain a prioritized backlog of user stories & defects for implementation• Partner with QA to define acceptance criteria and verify acceptance criteria are met• Research and respond to questions from designers, developers, and QA• Clarify user stories to the appropriate level of detail where needed• Collaborate with product management, development, and user experience design staff to lead on time, successful scope definition and feature deployment• Triage and investigate incoming defects and requests for development assistance from Support.• Demonstrate complete User Stories and Features to internal stakeholders• Participate in creation of Release Notes Qualifications:• 1-3 years of professional experience, preferably working with B2B SaaS software• Experience working within a cross functional organization• Experience supporting customer needs and communicating• Experience communicating effectively with multiple parties, including customers• Demonstrated ability to exercise judgment within generally defined practices and select methods to obtain solutions• Strong preference for bilingual English / French candidates• CSPO certification preferred but not required Additional Requirements and Details:• Travel required up to 10% of the time.• Works from a quiet, private remote workspace suitable for virtual meetings.• Occasional lifting and/or moving up to 10 pounds.• Frequent repetitive hand and arm movements required to operate a computer.• Specific vision abilities required by this job include close vision (working on a computer, etc.).• Frequent sitting and/or standing. Why Vertafore is the place for you: *Canada Only - The opportunity to work in a space where modern technology meets a stable and vital industry - Medical, vision & dental plans - Life, AD&D - Short Term and Long Term Disability - Pension Plan & Employer Match - Maternity, Paternity and Parental Leave - Employee and Family Assistance Program (EFAP) - Education Assistance - Additional programs - Employee Referral and Internal Recognition Why Vertafore is the place for you: *US Only - The opportunity to work in a space where modern technology meets a stable and vital industry - We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment. - Medical, vision & dental plans - PPO & high-deductible options - Health Savings Account & Flexible Spending Accounts Options: - Health Care FSA - Dental & Vision FSA - Dependent Care FSA - Commuter FSA - Life, AD&D (Basic & Supplemental), and Disability - 401(k) Retirement Savings Plain & Employer Match - Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance - Parental Leave & Adoption Assistance - Employee Assistance Program (EAP) - Education & Legal Assistance - Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness - Commuter Benefits (Denver) The selected candidate must be legally authorized to work in the United States. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout. Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire. Vertafore is a drug free workplace and conducts preemployment drug and background screenings. We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us. We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com Just a note, this contact information is for accommodation requests only.

We are seeking a strategic Support Platform Manager to ensure our global support infrastructure is robust, dependable, and perfectly aligned with our operational use cases. In this role, you will lead a team of Systems Administrators and Systems Engineers dedicated to maintaining the high availability and functional integrity of our communication channels and core tools. You will serve as a vital technical conduit, bridging the gap between Support Operations and our Engineering and Product teams to ensure our technology stack evolves with our business requirements. The ideal candidate is a hands-on leader with deep expertise in the Zendesk ecosystem and a commitment to systems reliability. You will be responsible for defining technical standards, managing vendor relationships, and collaborating with partner teams such as Data Engineering, Security, and Product to ensure our support platform is mature, efficient, and scalable. You'll Get To... - Direct a high-performing team of Systems Engineers and Administrators, overseeing the end-to-end management of omnichannel communication platforms and enterprise integrations. - Institutionalize rigorous documentation standards for system architectures, integration workflows, and internal tooling to ensure continuity and technical transparency. - Standardize departmental frameworks for task prioritization, project lifecycle documentation, and progress tracking to optimize team velocity and output. - Institute mature practices for system configuration lifecycle management, including monitoring, traceability, versioning, and rollback protocols to ensure platform stability. - Define and monitor platform success metrics, translating operational indicators and market trends into actionable insights that validate customer value and technological ROI. - Collaborate closely with Product and Engineering partners to influence roadmap development and maintain the long-term integrity of support features. - Synthesize feedback from internal and external stakeholders to engineer iterative improvements, ensuring our support solutions remain modern and competitive. Who We're Looking For - 5+ years of dedicated ownership and administration of enterprise business tooling, with a specialized focus on high-growth technology environments. - 2+ years of experience leading technical teams, fostering cross-functional collaboration, and mentoring talent within systems administration disciplines. - Deep technical fluency in contact center infrastructure, with advanced proficiency in the Zendesk ecosystem and its associated marketplace integrations. - Proven track record of architecting integrations between contact center software, enterprise CRMs (e.g., Salesforce), and internal data warehouses to ensure a "single source of truth." - Expert-level ownership of business process design, paired with a rigorous approach to diagnosing and resolving complex software performance issues. - Demonstrated ability to navigate operational bottlenecks by deploying creative, scalable, and data-driven solutions. - Adept at aligning with stakeholders across the organization to drive business process management (BPM) initiatives and large-scale project delivery. - Hands-on experience leveraging APIs to extend system functionality and a successful history of bringing new technical offerings or services to market. Benefits & Perks - A choice between medical plans with an option for 100% covered premiums - Health Savings Account with Squarespace funding - Fertility and adoption benefits - Supplemental Insurance plans - Headspace mindfulness app subscription - Global Employee Assistance Program - Retirement benefits with employer match - Flexible paid time off - 12 weeks paid parental leave and family care leave - $100 per month remote Stipend - Access to supplemental insurance plans for additional coverage - Education reimbursement - Employee donation match to community organizations - 7 Global Employee Resource Groups (ERGs) Cash Compensation Range: $135,500 - $239,200 USDThe base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary. About SquarespaceSquarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers. Our Commitment Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. #LI-DB1 Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process. Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.