• Support business development through technical expertise and client communication • Enable engineering team growth and high-performance delivery • Contribute to critical AI system architecture and implementation • Achieve 90%+ Customer Satisfaction Index (CSI) on technical delivery • Support team performance improvement and capability development • Deliver scalable AI system architectures that meet FSI compliance requirements • Communicate project progress with customers, explaining business and technology logic clearly • Prepare upsell and account expansion ideas for existing clients • Assist in proposal preparation for new client engagements • Lead AI Engineers on customer projects, create tasks, control performance, and share feedback (not all projects require AI Engineers) • Help the engineering team grow, identify, and support high-performers • Participate in performance reviews and performance improvement plans • Take part in the implementation of critical software pieces • Define how AI transforms business processes; design end-to-end AI-powered experiences • Design scalable AI systems architecture; decide on model selection, deployment patterns, and infrastructure requirements • Bridge business stakeholders and technical teams; translate business needs into technical specifications • Design how multiple AI agents/models work together; define agent-to-agent communication protocols • Establish AI development standards, safety protocols, and compliance frameworks • Design systems for AI safety, bias mitigation, and failure modes; implement monitoring and intervention systems

• Lead architecture and implementation for enterprise deployments that use Deepgram speech-to-text (STT), text-to-speech (TTS), and voice agent (VA) capabilities. • Own post-sales technical success for assigned accounts. • Serve as the Tier-3 escalation point for complex issues. • Design reference architectures and implementation patterns for common APAC customer use cases including contact centers, voice analytics, QA, and AI agents. • Build high-quality samples, internal tools, or scripts that make repeatable tasks easier for customers and for our team. • Contribute to pre-sales discovery and POCs when deep technical direction is needed. • Partner with Product and Engineering to prioritize fixes and features. • Contribute to knowledge systems. • Participate in an on-call or incident rotation appropriate for the region and customer support tier.

Job Title: Azure Local CSA Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking a highly skilled Senior Azure Hybrid Infrastructure Engineer with deep, hands-on expertise in Azure Local (Azure Stack HCI) and Azure Arc. This role is ideal for someone who thrives in designing, deploying, and managing end-to-end hybrid infrastructure solutions across on-premises and cloud environments. You will play a critical role in helping modernize infrastructure, ensuring high availability, performance, and scalability while enabling seamless hybrid cloud integration. Note: Fluency in German and English (written and verbal) Key Responsibilities - Design, deploy, configure, and troubleshoot hybrid infrastructure solutions using Azure technologies - Implement and manage Azure Local (Azure Stack HCI) environments - Plan and deploy Software Defined Networking (SDN), including logical networks and connectivity troubleshooting - Configure and manage Network ATC, including intent-based networking and RDMA/NIC teaming validation - Deploy and optimize Storage Spaces Direct (S2D), including performance tuning and resiliency troubleshooting - Manage storage provisioning, including volumes, shares, and tiering strategies - Onboard and manage resources using Azure Arc, including policies, extensions, and governance - Deploy and manage virtual machines on Azure Local environments - Implement and operate Azure Update Manager for hybrid environments - Monitor system health, performance, and compliance across hybrid infrastructure. Required Qualifications - Strong hands-on experience with: - Azure Local (Azure Stack HCI) - Azure Arc (primary focus) - Proven ability to design and implement hybrid cloud solutions (300–400 level expertise) - Advanced experience with: - Software Defined Networking (SDN) - Storage Spaces Direct (S2D) - Windows Server (2012 R2 – 2025) - Solid background in virtualization technologies: - Hyper-V - Azure Stack HCI / Azure Local - VMware (nice to have within virtualization scope) - Experience with System Center Virtual Machine Manager (SCVMM) - Strong troubleshooting and problem-solving skills across networking, compute, and storage layers. Nice to Have - Experience with Azure Backup (policy configuration, restore validation, hybrid workloads) - Knowledge of Azure Storage (accounts, networking, private endpoints, archival scenarios) - Familiarity with Azure Virtual Desktop (AVD) concepts (host pools, session hosts, hybrid identity) Location: DEU Work-at-Home Language Requirements: Time Type: Full time

Job Title: Azure Local CSA Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.CSA GD Job Description Use for creation of job descriptions to be used for technical screening by partner suppliers and technical screeners. Title Azure Local CSA Role type As a Customer Solution Architect, you will collaborate directly with customer teams to provide expert advisory services across a range of technologies. By leveraging structured intellectual property (MIP) engagements, you will establish trusted advisor relationships and guide customers towards achieving a healthy and secure state. Relevant MIP/VBD Titles Azure Local Workshop On Demand Assessment – Hyper-V On Demand Assessment – Windows Server WorkshopPLUS - Azure Arc with Labs WorkshopPLUS - Azure Virtual Desktop WorkshopPLUS - Windows Server 2022 and Azure Hybrid Features Skills Required (Primary) We are looking for a candidate with strong, hands-on primary skills in Azure Local and Azure Arc (300–400 level). The candidate should be able to design, deploy, configure, and troubleshoot end-to-end hybrid infrastructure solutions. Azure Local (Azure Stack HCI) – deployment, configuration, and operations - Software Defined Networking (SDN): plan and implement SDN components, configure logical networks, and troubleshoot connectivity and policy issues. - Network ATC: design and apply intent-based networking, validate NIC teaming/RDMA settings, and remediate configuration drift. - Storage Spaces Direct (S2D): deploy and configure clustered storage, capacity planning, performance tuning, and troubleshooting resiliency/health issues. - Storage provisioning and management: create/expand volumes and shares, manage tiering/resiliency settings, and operate using Windows Admin Center/PowerShell. - Azure Arc (primary): onboard servers and Azure Local resources, manage policies and extensions, enable monitoring/governance, and troubleshoot connectivity/agent issues. - Azure Virtual Desktop (AVD), optional: core understanding of host pools, session hosts, and hybrid identity considerations for deployment and operations. - Virtual machines: create and manage VM workloads on Azure Local, including sizing, availability, and troubleshooting of compute and storage dependencies. - Azure Update Manager: plan and operate update orchestration for hybrid machines, reporting/compliance, and remediation. Windows Server (Windows Server 2012 R2-2025 = advanced level) : - Virtualization (Azure Stack HCI/Local, Hyper-V, VMware) - System Center Virtual Machine Manager - SCVMM Secondary Skills (Nice to Have) Working knowledge and implementation experience in the following areas is beneficial: - Azure Backup: implement and manage backups for hybrid workloads (including Azure Local/VMs), configure policies and retention, and validate restores. - Azure Storage: core services and integration patterns (storage accounts, access control, networking/private endpoints), and using Azure Storage for backup/archival scenarios. Location: DEU Work-at-Home Language Requirements: Time Type: Full time