About this role As Senior Product Manager, Identity & Eligibility, you'll own the strategy and roadmap for the foundational systems that determine who gets access to what across members, dependents, clients, and clinical staff within the Transcarent platform. This role sits at the intersection of our complex product ecosystems and plays a critical enabling role for nearly every experience we build. You'll partner closely with engineering, data, security, clinical operations, and client success to ensure that identity verification, eligibility determination, and benefits access are seamless, accurate, and scalable. This isn't just platform work - getting eligibility right is what makes personalized, high-quality healthcare navigation possible for the members we serve. What you’ll do - Own the end-to-end product roadmap for identity, authentication, and eligibility - from how members enroll and verify themselves to how benefits and access rules are managed across client configurations - Define and simplify the data models that represent member eligibility, benefits coverage, and account relationships across our internal platform - Partner with engineering and data teams to build reliable, real-time eligibility determination that powers our Member-facing care experiences - Balance the need for simplifying access patterns for users while maintaining critical security goals for the business - Build internal tooling that enables client success, ops, and clinical teams to self-serve on eligibility lookups, troubleshooting, and configuration - Define clear reliability, accuracy, and latency targets for eligibility systems and hold cross-functional partners accountable to them - Track key metrics across enrollment funnels, eligibility match rates, and access failures - Design forward-looking access, authentication, and consent patterns that balance strong security controls with low-friction, trustworthy Member experiences across web, mobile, and live care channels. - Define identity and access patterns for non-human agents including delegated access, least-privilege scopes, and full auditability of actions taken on Member data. - Partner with AI, security, and clinical teams to ensure AI-powered and automated experiences can safely interact with sensitive health data while honoring Member consent, regulatory requirements, and our internal risk standards. What we’re looking for - 5+ years of product management experience, with meaningful time spent on platform, identity, data, or infrastructure products - Deep familiarity with identity and access management concepts including SSO, OAuth, member matching, eligibility file management, benefit file processing and how these concepts relate to one another - Strong data fluency - you're comfortable with platform and identity concepts, can define and instrument metrics, and use data to prioritize and validate decisions - Experience working in healthcare or benefits with an understanding of the foundational concepts of exchanging and storing Member information - Excellent cross-functional collaborator who can translate technical complexity for clinical or client-facing stakeholders and vice versa - Naturally curious individuals who enjoy discovering how things work and finding ways to improve upon them - Humble attitudes and a penchant for solving hard problems - Experience in startup environments is a plus! As a remote position, the salary range for this role is: $145,000—$155,000 USD Who we are Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn. At Transcarent, our values guide everything we do: - People First: We prioritize our Members, clients, and each other in every decision - Care: Every decision starts with improving health and care for our Members - Resilience: We push boundaries and take the uncharted path to change an industry - Results: We take ownership, solve with speed, and deliver for our people and each other - Humble and Human: We lead with humility, bring fun to tough moments, and go further together Total Rewards Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options. Our benefits and perks programs include, but are not limited to: - Competitive medical, dental, and vision coverage - Competitive 401(k) Plan with a generous company match - Flexible Time Off/Paid Time Off, 13 paid holidays - Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance - Mental Health and Wellness benefits Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

Role Description Als Werkstudent*in in der Produktentwicklung tauchst du mit uns in die Welt von Salesforce und moderner Cloud-Entwicklung ein. Du hilfst uns dabei, komplexe Anforderungen zu verstehen, in klare Produktfeatures zu übersetzen und unsere Lösungen kontinuierlich besser zu machen – von Konzeption und Testing bis hin zur Dokumentation. Du hast Lust, dich in Salesforce, Produktentwicklung oder agile Arbeitsweisen einzuarbeiten und gemeinsam im Team wirkungsvolle Software zu bauen? Dann suchen wir genau dich! - Unterstützung in der Produktmanagement bei der Konzeption und Weiterentwicklung unserer Salesforce- und Cloud-Produkte - Mitarbeit bei Testing, Dokumentation, Produktrecherche und Qualitätssicherung - Vorbereitung und Strukturierung von User Feedback, Marktanalysen und internen Workshops - Erstellen und Pflegen von Produktdokumentationen, Release Notes und Präsentationen - Unterstützung bei Backlog-Management, Priorisierung und internen Abstimmungen Qualifications - Laufendes Studium in Medien, Kommunikation, Wirtschaft, Wirtschaftspsychologie, UX/UI-Design, Informatik oder einem vergleichbaren Studiengang - Interesse an Cloud-Technologien, Produktentwicklung und modernen Softwareprozessen - Analytische und strukturierte Arbeitsweise, gepaart mit Hands-on-Mentalität - Gute Kommunikationsfähigkeiten und Freude an Teamarbeit - Nice-to-have: erste Erfahrungen mit CRM-Systemen, UX-Design oder agilen Methoden - Gute Deutsch- und Englischkenntnisse Benefits - Arbeit mit Sinn und Wirkung, die über unser Unternehmen hinausgehen - Zusammenarbeit mit einem Team mit einer Mission, für Kunden mit einer Mission - Ein spannendes und abwechslungsreiches Aufgabengebiet mit Gestaltungsspielraum und Entwicklungsmöglichkeiten - Gelebte Work-Life-Integration, durch ein team- und familienorientiertes Arbeitsmodell. Beispielsweise gehören dazu Gleitzeit und ein hoher Anteil an remote Arbeit ist möglich - Freiraum für deine berufliche und persönliche Weiterentwicklung, beispielsweise über Fortbildungsbudgets - Mobilitätszuschuss für den ÖPNV Company Description Wir sind ein Softwareunternehmen mit einer Mission: Wir unterstützen gemeinwohlorientierte Organisationen dabei, Gutes besser zu tun. Für sie entwickeln wir modernste Cloud-Technologie zu erstklassigen Produkten. Mit Teams in der Schweiz und Deutschland sind wir Partner unserer Kunden und unterstützen sie bei der Verwirklichung ihrer Visionen.

• Work cross-functionally to define the optimal solution to customer problems. • Conduct product discovery, qualitative and quantitative research, ideation, prototyping, stakeholder interviews. • Enhance product experience, reliability, security & privacy, data protection and compliance, performance and accessibility. • Compose and refine product specifications, define epics, write user stories, acceptance criteria and QA steps. • Work with engineers to deliver software that is robust, scalable and maintainable. • Compose and maintain client-facing and internal product documentation. • Triage defects and define a path for resolution. • Communicate priorities and responsibilities to the team and facilitate the delivery of a quality product within timeline and budget. • Effectively balance analytical & creative thinking with a hands-on, pragmatic approach to driving progress and adapting to evolving customer needs. • Establish and maintain effective communication with customers and internal stakeholders. • Maintain and evolve knowledge of customer experience and technology trends.

G.E.H.A (Government Employees Health Association, Inc) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees. G.E.H.A has one mission: To empower federal workers to be healthy and well. Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization. GEHA’s internship program is designed to develop a pipeline for potential full-time opportunities; however, conversion to regular employment is not guaranteed and depends on business need, performance, and available headcount. SKILLS Program begins June 8, 2026 and will conclude August 14, 2026 The Clinical Dental and Dental Product teams have an exciting opportunity for a shared intern to gain hands-on experience supporting clinical operations and dental product initiatives within a healthcare environment. This internship provides real-world exposure to how clinical standards, benefit design, and product decisions work together to deliver high-quality dental solutions. The intern will work alongside clinical leaders and product team members to support research, analysis, documentation, and improvement efforts. The ideal candidate is detail-oriented, analytical, and interested in learning how clinical expertise informs dental product strategy and member experience. Key Duties - Support both the Clinical Dental and Dental Product teams on shared initiatives and projects - Assist with research, data collection, and analysis related to dental policies, benefits, and clinical guidelines - Help document processes, workflows, and clinical or product-related materials - Support preparation of presentations, reports, and summaries for internal stakeholders - Assist with review and validation of dental product documentation to ensure alignment with clinical standards - Collaborate with cross-functional partners to understand how clinical insights influence dental product decisions - Participate in team meetings, working sessions, and knowledge-sharing activities Requirements - Currently enrolled in an accredited undergraduate or graduate program - 3.0 overall GPA - Major in Health Administration, Public Health, Dental Hygiene, Healthcare Management, Business, or a related field - Authorized to work in the United States without employer sponsorship now or in the future - Interest in dental healthcare, clinical operations, and product or benefits design - Strong analytical and critical-thinking skills - Detail-oriented with strong organizational and documentation abilities - Demonstrated initiative both independently and within a team environment - Strong verbal and written communication skills - Proficient in Microsoft Office tools (Excel, Word, PowerPoint) Potential Projects - Support review and documentation of dental clinical guidelines, member engagement programs or clinical or department policies - Assist with analysis of dental benefit designs or product features - Help prepare educational or reference materials for internal stakeholders - Participate in process improvement initiatives that support clinical and product alignment All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check in compliance with any applicable laws and regulations. Work-at-home requirements - Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office. - A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required. - Latency (ping) response time lower than 80 ms - Hotspots, satellite and wireless internet service is NOT allowed for this role. - A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information While this is a remote opportunity, at this time G.E.H.A does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine. Please note that the salary information is a general guideline only. G.E.H.A considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. The hiring range for this position is $43,160 - $54,600 USD. At G.E.H.A, the current maximum salary for this role is $60,840 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization. G.E.H.A is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. G.E.H.A will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. Our diversity drives innovation deepens connections and strengthens our organization. G.E.H.A is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.