Welcome to a workplace where everyone passionately believes in one purpose! Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters. With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America. At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment. Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region. JOB PURPOSE The Cluster People Business Partner serves as a strategic advisor to the Cluster General Manager and the senior leadership teams across markets associated with the specific cluster. This role is the primary driver of a cultural transformation agenda that positions people’s capabilities as a competitive advantage, aligning modern HR practices with business objectives. Operating at the intersection of business strategy and human capital, the People BP translates organizational priorities into actionable talent, culture, and engagement strategies, while ensuring compliance with the diverse labor legislation. Duties & Responsibilities include, but are not limited to: 1. Strategic Business Partnership • Act as a trusted advisor to the Cluster GM and Country Station Managers on all people-related matters, connecting HR strategy to business outcomes and P&L impact. • Co-lead annual strategic planning with GMs and Financial Controllers, providing workforce analytics, headcount forecasting, and organizational design recommendations. • Translate corporate and cluster-level strategy into actionable people plans with clear milestones and KPIs. • Leverage HR data and analytics in partnership with the People Analytics Manager (via Workday and other HRIS tools) to drive evidence-based decision-making and present actionable insights to senior leadership. • Manage and coordinate HR core processes across the cluster in collaboration with country HR Representatives, ensuring alignment with corporate initiatives and the overall company strategy. • Serve as the primary point of contact for people-related queries from team members, management, and senior leaders, ensuring prompt resolution and appropriate escalation when needed. 2. Culture Transformation & Team Member Experience • Lead the design and execution of a cultural transformation roadmap aligned with GCG’s values and the cluster’s unique multicultural identity across different territories within the cluster. • Foster an inclusive workplace culture that embraces the linguistic and cultural richness of the cluster, ensuring all team members feel valued and able to contribute fully. • Design and implement holistic Team Member Experience (TMX) programs, including wellbeing, recognition, flexible work arrangements, and career development pathways. • Drive engagement strategy based on survey insights; create and monitor engagement action plans with country leaders; conduct small group listening sessions during station visits to capture team member feedback. • Serve as an internal change management catalyst in close collaboration with the Transformation Business Partner (SAP & Change Management), applying structured methodologies to support system implementations, process redesign, and new ways of working across the cluster. 3. Talent Management, Learning & Organizational Development • Lead the end-to-end talent acquisition strategy for the cluster in partnership with the Talent Acquisition Business Partner, including employer branding, candidate experience, and partnerships with local universities and organizations to build talent pipelines and internship programs. • Execute the annual performance management cycle, talent review, and succession planning processes in close coordination with the Organizational Development Manager, ensuring global frameworks are applied with local relevance. • Identify capability gaps and design upskilling/reskilling programs that prepare the workforce for evolving business demands. • Coach and develop country HR Leads, building local HR capability and ensuring consistent execution of HR processes across markets. • Own and direct the end-to-end Learning & Development strategy across the cluster, covering the full team member lifecycle: onboarding, technical and soft-skill training, leadership development, cross-functional rotations, and career transitions. • Ensure execution of onboarding journeys that accelerate time-to-productivity and reinforce culture from day one, ensuring a consistent yet locally relevant experience across all five territories. • Build a continuous learning ecosystem that combines formal programs, on-the-job experiences, mentoring, and digital learning platforms to support team member growth at every career stage. • Track and report learning effectiveness through completion rates, skill assessments, and business impact metrics, leveraging Workday and other platforms to ensure data-driven program optimization. 4. Total Rewards & Retention • Partner with the Total Rewards Manager to conduct local market benchmarking and design competitive, equitable compensation and benefits strategies across the five territories. • Manage pay review cycles, absence monitoring, and wage queries in alignment with company guidelines and local legislation. • Oversee payroll operations and ensure accuracy and compliance in coordination with local finance teams. 5. Compliance, Labor Relations & Ethics • Ensure full compliance with labor legislation, collective bargaining agreements, and union agreements across all five jurisdictions in the cluster. • Implement and enforce all GCG HR policies and procedures across the cluster, adapting to local regulatory requirements. • Support the Executive HR Director in investigating and resolving Whistleblowing cases submitted via the EQS confidential platform. • Monitor changes in local employment law and proactively advise leadership on needed actions to maintain compliance. • Maintain accurate team member records through robust HRIS management and ensure timely delivery of corporate and cluster management reports. • Design and maintain an effective filing and retrieval system for historical and current team member records across the cluster, ensuring data integrity and accessibility. 6. Professional Development & Industry Knowledge • Stay current with industry trends, emerging HR practices, and employment legislation by attending educational workshops, conferences, and professional development opportunities. • Maintain and expand professional networks by reviewing professional publications, participating in HR professional societies, and engaging with industry communities relevant to the airline, catering, and food services sectors. • Monitor changes in industry knowledge, labor market dynamics, and best practices across the region to inform the cluster’s people strategy. Qualifications & Skills Education & Certifications • Bachelor’s Degree in Human Resources, Business Administration, General Management, Organizational Psychology, or related field (Master’s preferred). • HR professional certification (SHRM-SCP, CIPD, or equivalent) strongly preferred. • Change management certification (Prosci, CCMP, or similar) is a plus. Experience • Minimum 8 years of progressive HR experience, with at least 3 years in a multi-country or multi-unit HR Business Partner role. • Demonstrated experience leading cultural transformation or organizational change programs. • Hands-on experience with HRIS platforms (Workday preferred) and HR analytics/reporting. • Knowledge of labor laws, collective bargaining, and union agreements. • Experience in the airline industry, airline catering, or food services is a strong advantage. • Some accounting, budgeting, and workforce cost management experience preferred. • Excellent analytical, interpersonal, written, and oral communication skills. • Proficient in Microsoft Office Suite and comfortable adopting digital HR tools and collaboration platforms. • Strong service orientation with a commitment to delivering seamless experience to internal clients at all levels. • Demonstrated high level of confidentiality, reliability, and personal accountability. Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!

• Manage end-to-end recruitment cycles across tech, product, and business roles • Collaborate with hiring managers to define role requirements and craft JDs • Use sourcing tools and platforms (e.g., LinkedIn, AngelList) to attract top talent • Maintain recruitment trackers and candidate databases • Oversee onboarding, documentation, and background checks • Coordinate offboarding and exit formalities • Maintain HRIS, ensure data accuracy, and handle payroll inputs and compliance documentation • Support policy implementation and maintain up-to-date records for audits • Assist in planning engagement initiatives, wellness programs, and internal events • Support communication and feedback loops between employees and leadership • Help ensure a positive experience throughout the employee journey • Manage insurance enrollments, vendor coordination, and internal asset tracking • Assist with operations-related tasks, especially for India-based employees • Support in annual review cycles and learning & development coordination

About CharterUP. CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers to thousands of bus operators nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events. Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale. Why Join Us - Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change. - Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization. - Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX. - Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability. Title: People Operations Manager Reports to: Director of People Operations Location: Austin, Texas (Remote) About the Role As the People Operations Manager, you will be responsible for building and scaling the operational infrastructure that powers how our People team runs. This is a highly execution-focused role where you will design, implement, and optimize the processes, systems, and workflows that support the full employee lifecycle. You’ll be expected to bring structure to ambiguity, improve efficiency across the organization, and ensure that core People Operations run smoothly and accurately at all times. Success in this role requires a strong operator mindset. You should be comfortable owning work end-to-end, identifying gaps without being prompted, and moving quickly to implement solutions that scale. This is an environment where priorities shift, expectations are high, and the pace is fast. This role is best suited for someone who enjoys building, automating, and improving systems, and who takes pride in delivering high-quality work with minimal oversight. Responsibilities Build & Scale People Infrastructure - Design and implement scalable People Operations processes across onboarding, offboarding, and the broader employee lifecycle - Identify inefficiencies and streamline or automate workflows to improve speed and accuracy - Create and maintain SOPs that drive consistency and clarity across teams - Build systems and processes that can scale with continued company growth Execution & Operational Excellence - Own day-to-day People Operations execution, ensuring work is completed accurately and on time - Manage high-volume workflows with strong attention to detail - Partner cross-functionally with Talent Acquisition, Payroll, and Finance to ensure seamless operations - Ensure nothing falls through the cracks across competing priorities Compliance & Risk Management - Maintain compliance across federal, state, and multi-state employment regulations - Build and manage processes that ensure audit readiness and reduce risk - Partner closely with Payroll on compensation, benefits, and leave of absence administration Systems, Data & Automation - Own and optimize HR systems (Rippling or similar), ensuring data integrity and usability - Evaluate and implement tools that improve efficiency and reporting capabilities - Build reporting and dashboards that support data-driven decision making - Support QBRs and leadership reporting with clear, actionable insights - Experience using analytical methods, tools and concepts to identify, design, recommend, and implement compensation solutions Employee Lifecycle Operations - Ensure onboarding and offboarding processes are efficient, consistent, and well-executed - Partner with Talent Acquisition to create a smooth transition from candidate to employee - Manage internal inquiries through ticketing systems, ensuring timely and accurate responses Experience and Expertise - 5+ years of experience in People Operations within a high-growth environment - Demonstrated experience building and improving processes and systems - Strong operational mindset with a focus on execution and outcomes - Experience with HR systems (Rippling is a plus) and a focus on automation - Solid understanding of compliance and multi-state employment practices - High attention to detail and ability to manage multiple priorities effectively - Comfortable operating in a fast-paced environment with evolving priorities Recruiting Process - Step 1 - Video interview with Talent Acquisition - Step 2 - Video interview with the Hiring Manager - Step 3 - Video interview(s) with other team members - Offer & reference check - Welcome aboard! Global Benefits & Perks at CharterUP We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team. - Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states. - Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards. - Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country. - Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available. - Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together. - Referral Rewards: Earn bonuses for bringing top talent to the team. - Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable. - Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running. CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter. Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming. We hire in the U.S. and Canada and are actively expanding our global footprint.

About CharterUP. CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers to thousands of bus operators nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events. Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale. Why Join Us - Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change. - Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization. - Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX. - Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability. Title: Head of People Location: Austin preferred, remote considered As we scale, we need a People leader who can help the company move from reactive HR support to a disciplined, high-accountability People function that protects the business, enables leaders, and builds the infrastructure required for growth. This person will create the structure, processes, and standards that help the company run well as it scales. They will work at both the strategic and day-to-day levels, setting direction, solving problems directly, and building an operation that is consistent, reliable, and built to last. This is not a traditional culture-programs-first HR role, and it is not a handoff role. We are looking for a senior Head of People who is equally comfortable operating as a strategic executive, a compliance-minded risk leader, and an HR operations builder. This person will bring order, rigor, and sound judgment to complex employee matters while building the systems, processes, and management practices that reduce risk and improve performance over time. The Head of People will build and strengthen CharterUP’s approach to employee relations, HR operations, performance management, leadership enablement, and people analytics, while partnering closely with the executive team to align people strategy with company growth. Because this role will work in close partnership with Legal and the People function will report into that structure, it must be built on a strong foundation of compliance, employee relations, and disciplined execution.This person should know how to work backward from business goals, operating needs, and customer expectations to build people practices that support how the company runs. What You’ll Do - Build the People function CharterUP needs for its next stage of growth. - Create the structure, processes, and standards that help the company run well as it scales. - Build and improve the systems and programs that support employee relations, HR operations, performance management, leadership enablement, and people analytics. - Help ensure compensation and benefits programs are practical, competitive, and able to scale with the business. - Build practical, repeatable processes that help leaders set expectations, give feedback, address issues early, and lead their teams more effectively. - Partner with the executive team on organizational design, workforce planning, and key people decisions as the company grows. - Lead complex employee matters with sound judgment and strong follow-through. - Build in close partnership with Legal to ensure people practices are compliant, practical, and well managed. - Partner with Finance on headcount planning, compensation, people-related reporting, and other key workforce decisions. - Improve visibility and analytical rigor into headcount, attrition, hiring, performance, and other key people trends. - Build a People operation that is clear, reliable, and able to support a growing business with consistency and accountability. - Lead and strengthen the People team over time, raising the bar on execution, judgment, and service to the business. What You’ll Bring - 10+ years of HR leadership experience. - Strong depth in employee relations, compliance, HR operations, and performance management. - Experienced with HRIS systems and related technology - Experience building or improving a People function in a growing company. - A builder’s mindset and the ability to operate at both a strategic and hands-on level. - Strong judgment in employee relations, compliance, and people risk. - Experience handling sensitive and high-stakes employee matters. - Strong manager coaching skills, especially around feedback, accountability, documentation, and performance issues. - The ability to work backward from company goals, operating needs, and customer expectations rather than relying on generic HR playbooks. - Experience building people processes in close partnership with Legal. - Comfort with people systems, reporting, and using data to support better business decisions. - Experience partnering with executive leaders on organizational needs, workforce planning, and change. - Multi-state experience required; international experience is a plus. Recruiting Process - Step 1 - Video call: Talent Acquisition interview - Step 2 - Video call: Team Interview - Step 3 - Video call: Executive Interview - Step 4 - Offer & Background Check - Welcome aboard! Global Benefits & Perks at CharterUP We believe great people can live anywhere—and they deserve great benefits, too. While offerings may vary slightly by location, we prioritize hiring near our hubs in Austin, Atlanta, Miami, and Denver as we grow our global team. - Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states. - Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards. - Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country. - Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available. - Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together. - Referral Rewards: Earn bonuses for bringing top talent to the team. - Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable. - Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running. CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive, accessible, and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws in the United States and Canada. If you require accommodation during the recruitment process, please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation, please contact your recruiter. Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming. We hire in the U.S. and Canada and are actively expanding our global footprint.