• Conduct market research and competitive analysis to identify trends, opportunities, and threats. • Support strategic planning by analyzing industry benchmarks, customer needs, and emerging technologies. • Translate strategic goals into actionable business requirements and performance metrics. • Collaborate with product managers and technical teams to define product features, roadmaps, and user stories. • Analyze usage data and feedback to inform product enhancements and innovation strategies. • Support the development of new tools and platforms (e.g., PowerApps, SharePoint, Power BI) for project tracking and performance monitoring. • Collect, validate, and analyze financial, operational, and customer data to identify performance gaps and improvement opportunities. • Develop dashboards, KPIs, and visualizations using tools like Power BI, Tableau, SQL, and Excel. • Prepare and present reports to stakeholders, translating complex data into clear, strategic insights. • Facilitate cross-functional workshops, lessons-learned sessions, and strategic alignment meetings. • Serve as a liaison between business units, technical teams, and clients to ensure clarity and alignment on goals and deliverables. • Support change management and adoption of new processes and tools.

Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As the Analyst - IT Business, you will have the responsibility to enable organizational change that delivers stakeholder value through business analysis.  You will understand business objectives, how work is being conducted, analyze alternatives, and recommend solutions.  You will also be performing requirements elicitation, analysis, representation and validation. You will need strong analytical skills to critically evaluate information elicited from multiple sources, reconcile conflicts, decompose high-level information into detail, abstract up from low-level information to a more general understanding, and distinguish solution ideas from requirements.  In this position, you will need strong collaborative skills and the ability to work with cross functional and technical teams to depict/model the major TDS Telecom operations, processes, encompassing architectures, workflows, and events so that projects can deliver effective end-to-end solutions, while achieving business goals, process alignment, and value.  The scope of work typically includes major system projects that cross functional boundaries and support company-wide mission-critical business operations.  You will help contribute to the organization’s ability to produce process improvements through system transformation, process re-engineering and the automation of manual processes. Responsibilities - Develop current state processes, elicit useful and harmful attributes of them, and facilitate stakeholder groups to a consensus regarding solution components, requirements, and business process designs. Elicit, analyze, validate and document requirements in a format traceable back to benefits and forward into execution. - Build proficiency in, learn and adhere to industry and company practices for core business analysis functions, including but not limited to facilitation, elicitation, analysis validation, and representation of business, stakeholder, and solution requirements. - Ensure business process architecture standards are adhered to. Identify impacts and linkages to the business strategies, organization and its people, data and systems, business policies, and business rules. Seek guidance from other IT business analysts, architects, and designers to drive the reuse of BPA components, with the goal of moving from a functionally siloed organization to one that is end-to-end process-oriented. - Keep current with business analysis and requirements best practices, tool and techniques including requirements lifecycle management, and development directions of key applications purchased by or developed within Telecom. - Review interface project deliverables to ensure business process quality and traceability of requirements, and for adherence to all business process quality management standards. Ensure that the interface designs incorporate business process usage standards, such as the use of elements of the established BPA. - Resolve any cross-application or cross-release business process issues that may surface in implementing integration projects. - Ensure record retention standards related to data elements defined in the BPA are adhered to according to company policies. Qualifications Required Qualifications - Bachelor’s degree (or higher) –OR- 4+ years of professional work experience. - 3+ years’ experience with business process administration or business analysis experience. Other Qualifications - 4+ years’ experience enabling change in an organizational context by defining needs and recommending solutions that deliver value to diverse stakeholders. - Experience performing most of the essential duties of this position in some capacity in a direct or related role. - Strong written and oral communications skills, including the ability to communicate effectively among multiple stakeholders to support the project and organizational goals. - Experience modeling complex business processes and translating them into understandable IT constructs. - Ability to produce and communicate using business analysis artifacts such as textual requirements, decision tables, and process models in tools such as Excel and Visio. - Strong critical-thinking skills, including the ability to abstract and see patterns, and the ability to generate and evaluate multiple alternatives as a part of complex decision-making. Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today! Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to: - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: - Short-Term & Long-Term Disability - TDS Service Discounts - Education Assistance - Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here. Who is TDS Telecom? TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Pay Transparency The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards. Pay Range (Hr./Yr.) $81,000.00/Yr. - $131,600.00/Yr.

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. As a successful candidate, you will: - Administer all financial accounts including updating account resolutions and signatories, opening and closing of accounts, daily balance reconciliation, bank account analysis, cash management reporting and daily cash reconciliation. Maintain rapport with and represent the organization in its relations with banks and financial institutions, primarily in day-to-day matters such as daily problem resolution. - Assist Manager, Cash & Investment Operations in evaluation of new banking products and services as needed, working collaboratively with the Corporate Accounting team (including GL, AP and AR). - Analyze the organization’s cash position on a daily basis. Monitor cash flow to ensure established operating liquidity targets are met. Provide short-term cash flow forecasts for the purposes of managing cash and liquidity. Process wires and account transfer transactions for all City of Hope bank accounts. Execute all approved investment transactions and facilitate fund transfers. - Serve as business subject matter expert (SME) for PeopleSoft Cash Management, Banking & Financial Gateway Modules, including bank reconciliations, cash position reporting, cash settlements and sweeps, , and reporting. Work in collaboration with Accounting organization to ensure completion of tasks and resolution of issues, including but not limited to month-end close responsibilities. - Respond to internal clients’ request for merchant accounts, and processing new account applications. Act as liaison between all City of Hope departments and affiliated organizations that process credit card transactions and the merchant banks. Maintain a Master List of merchant accounts. Reviews monthly merchant statements with an eye towards reducing costs and prepare merchant credit cards volume reports. - Update standard operating procedures and business process documentation for cash management function. - Maintain records for bank accounts and related activities to ensure proper records are maintained for internal and external audit purposes. - Provide training to staff who serves as “back-up” for cash management function. - Serve as back up for processing stock donations, including transfer and liquidation of stock, maintenance of brokerage accounts and relationships, and reporting and communication with donors. Your qualifications should include: - Bachelor’s degree in business administration, finance, accounting, healthcare administration or related field. - Minimum 3 years of work experience in a corporate cash management or retail banking environment. Additional Information: Job Status: Full time, exempt Salary range $70,304 - $98,877 City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location. City of Hope is an equal opportunity employer. To learn more about our Comprehensive Benefits, please CLICK HERE.

• Serve as a liaison between Member Services and cross‑functional program areas to improve workflows and operational effectiveness • Document future‑state workflows to support continuous improvement initiatives • Document, update, and maintain SOPs, job aids, business requirements, and process flow diagrams • Analyze operational trends, KPIs, and performance metrics to identify gaps and recommend improvements • Support the Member Services Lead with Client communications, reporting, presentations, and deliverables • Conduct root‑cause analysis on issues impacting quality, data integrity, or member experience • Participate in cross‑functional working groups and contribute analytical insights • Partner with technical teams to enhance tools, processes, and work products • Support change management activities including communication, training updates, and implementation planning