Job Closed
This listing is no longer active.
A business unit of General Dynamics, General Dynamics Information Technology (GDIT) supports some of the United States' most complex government, defense, and in
Business Process Analyst – Member Services
Location
United States
Posted
63 days ago
Salary
$68K - $92K / year
Seniority
Senior
Job Description
Business Process Analyst – Member Services
General Dynamics
• Serve as a liaison between Member Services and cross‑functional program areas to improve workflows and operational effectiveness • Document future‑state workflows to support continuous improvement initiatives • Document, update, and maintain SOPs, job aids, business requirements, and process flow diagrams • Analyze operational trends, KPIs, and performance metrics to identify gaps and recommend improvements • Support the Member Services Lead with Client communications, reporting, presentations, and deliverables • Conduct root‑cause analysis on issues impacting quality, data integrity, or member experience • Participate in cross‑functional working groups and contribute analytical insights • Partner with technical teams to enhance tools, processes, and work products • Support change management activities including communication, training updates, and implementation planning
Job Requirements
- 3 + years of related experience
- Strong analytical, critical thinking, and problem‑solving skills
- Ability to work independently, adapt quickly, and manage multiple tasks
- Understanding of organizational workflows, data flow, and process interdependencies
- Excellent written and verbal communication skills
- High attention to detail, accuracy, and consistency
- Ability to obtain and maintain a Public Trust clearance
- Experience supporting federal health programs such as CDC, CMS, VA, or similar environments
- Familiarity with the structure and operations of health plans or other Third‑Party Administrator (TPA) contracts
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Related Guides
Related Categories
Related Job Pages
More Business Analyst Jobs
Business Analyst (Software Development)
Arkansas Children's HospitalArkansas Children’s Hospital is the state’s only medical center devoted exclusively to providing world-class healthcare for children. The private, nonprofit
ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS. CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report. Work Shift: Day Shift Time Type: Full time Department: CC017137 Emerging Technologies and Automation Summary: Monday to Friday, 8:00 a.m. to 5:00 p.m. — Remote (must reside in Arkansas) Additional Information: The Business Analyst (Software Development) serves as an application specialist who uses an in-depth level of knowledge, clinical, financial, or information technology experience to develop, establish, and maintain computer application solutions. Collaborates with customers, vendors, and other IT professionals to meet challenges in order to maximize efficiency and achieve quality outcomes. Uses considerable experience and an in-depth understanding of system integration to ensure that other systems and modules will work in harmony with their supported applications. Successfully completes complex work assignments that are multi-disciplinary, multi-application oriented, and require new and unique approaches with a varied group of people. Required Education: Bachelors Degree or Equivalent Experience Recommended Education: Master's Degree Required Work Experience: Related Field - 4 years of experience Recommended Work Experience: IS - Direct_2 years Healthcare environment Required Certifications: Application Certifications specific to Assigned Roles - Recommended Certifications: Description 1. Works closely with users to provide a stable and reliable system and maintaining a high level of customer service. 2. Provides timely and courteous end user support. 3. Acts as the second level of support for the applications assigned. 4. Assists trainers in the development of training material related to supported applications. 5. Performs in-depth analysis, troubleshooting, and root cause analysis of complex system issues and uses critical thinking and resources to solve application issues. 6. Analyzes and tests new functionality in releases to determine application viability and integrity. 7. Provides regular maintenance to navigators, flow sheets, and all other application components. 8. Maintains appropriate system documentation and audits. 9. Provides on-site and phone support as necessary. 10. Adheres to change control process. 11. Communicates with customers, peers, and supervisors to provide status of current projects or problems. 12. Attends meetings to support application progress and organizational goals. 13. Assists vendors and 3rd party resources with needs related to supported applications. 14. Leads meetings with subject matter experts and others, to develop and build material and support application. 15. Develops testing plans, and assists in organizing application related testing. 16. May require valid driver's license and insurance if role requires. 17. May require maintenance of inventory records pertaining to equipment location, repair and maintenance. 18. Performs other duties as assigned.
Business Analyst I Provider Data, SQL, Excel
Centene CorporationTransforming the health of the communities we serve, one person at a time.
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Remote available. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Position Purpose: Perform various analysis and interpretation to link business needs and objectives for assigned function. - Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems. - Identify and analyze user requirements, procedures, and problems to improve existing processes. - Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation. - Performs other duties as assigned. - Complies with all policies and standards. Education/Experience: Bachelor’s degree in related field or equivalent experience. 0-2 years of business process analysis or data analysis experience. Project management experience preferred. By applying to this requisition, you acknowledge and understand that you may be considered for other job opportunities for which Centene believes you may be qualified. Pay Range: $27.02 - $48.55 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
Senior Business Analyst/Business Analyst II
TELUSWhen you’re with TELUS, you’re part of a network of giving. | Choisir TELUS, c'est prendre part à un grand mouvement. 💜
Role Description Joignez-vous à notre équipe. L’équipe Responsabilité sociale et communications a pour mandat de raconter l’histoire de notre entreprise, de faire rayonner notre marque et de mettre en valeur la vocation sociale de TELUS. Nous invitons les membres de l’équipe TELUS à se retrousser les manches pour faire croître l’entreprise, soutenir les clients et renforcer les collectivités que nous servons et dans lesquelles nous vivons et travaillons. En tant que membre clé du Bureau de la stratégie et des finances, vous collaborerez avec l’équipe Responsabilité sociale et communications pour appuyer la planification financière et la gestion budgétaire de bout en bout. Vous favoriserez la réussite globale en planifiant efficacement le budget, en mettant en place une gouvernance rigoureuse et en produisant des rapports percutants sur nos investissements et notre vocation sociale. Qualifications - Esprit financier stratégique : Vous possédez un sens aigu des affaires et la capacité de résoudre des problèmes complexes avec un souci constant du détail. - Capacité d’adaptation : Vous gérez avec aisance les situations ambiguës et savez faire avancer les objectifs de l’équipe tout en ayant la souplesse nécessaire pour vous ajuster dans un environnement dynamique. - Influence auprès des collaborateurs : Vous communiquez avec assurance, et vous êtes capable de mobiliser et d’influencer des équipes diverses à tous les niveaux de l’organisation. - Aptitude à analyser de grands volumes de données et de renseignements, et à les transposer en constats et en recommandations clairs. - Maîtrise avancée de Google Feuilles de calcul et de Microsoft Excel, ainsi que de Google Workspace. - Adaptation et proactivité, et capacité éprouvée à prioriser les tâches à forte incidence sous pression et selon les priorités changeantes. - Compétences avancées en matière de rédaction, de préparation et de présentation. - Au moins 3 ans d’expérience en analyse d’affaires liée à la gestion financière, à la production de rapports sur le rendement ou à l’analyse de données. - Diplôme en gestion des affaires ou certification en comptabilité. Requirements - Connaissances et expérience en matière d’approvisionnement et de traitement des dépenses, y compris une connaissance pratique de SAP et de Fieldglass. - Expérience à des postes exigeant des échanges avec de multiples collaborateurs internes et externes. - Bien qu’il s’agisse d’un poste d’analyste d’affaires principal ou d’analyste d’affaires principale, les candidats et candidates dont l’expérience et les compétences correspondent plus à un poste d’analyste d’affaires II sont grandement encouragés à postuler, car nous pouvons considérer des candidats et candidates de ce niveau. - Une connaissance avancée de l'anglais est requise, car vous serez appelé(e) la plupart du temps à interagir en anglais avec des parties externes (par ex. clients, fournisseurs ou partenaires externes); à interagir en anglais avec des parties internes (par ex. collègues ou parties prenantes); et à travailler dans un environnement informatique anglais dans le cadre des tâches liées à ce poste dont la portée est nationale. Company Description
Business Analyst
ZaelabAccelerating business channel growth through digital experiences, modern cloud architectures, and agile methodologies.
- Focus on ensuring that strategic vision and desired business outcomes of the program are in constant alignment to what is being delivered - Lead group workshops to identify strategic drivers and develop required use cases, functional requirements, and technical requirements - Documenting future state business processes and assisting in the development of policies and procedures - Facilitating the alignment of stakeholders to develop future state vision/value definitions - Provide expertise in the functional use of Shopify (Plus, B2B suite) and optionally BigCommerce, including app ecosystem, headless/composable setups, multi-store architecture and custom storefront flows. - Ensure quality and relevance of user requirements, functional specifications, technical specifications, data models, and process flow diagrams to control engagement scope, maintain high delivery quality and ultimately deliver project successfully - Provide expertise on the functional use of Commerce platforms and tools - Collaborate with project manager to ensure business objectives are aligned with the project plan - Provide consultation to client stakeholders on modern Shopify-native commerce architectures: product catalog modeling within Shopify metafields and headless structures, inventory sync, subscription & bundled products, multi-market configurations, B2B user roles, app integrations (ERP, PIM, OMS), conversion optimization, as well as optional BigCommerce-specific capabilities. - Act as a bridge between the client, technical and creative teams; facilitating internal, technical and client design reviews; and ensuring that delivered application remains true to the creative design - Leverage Shopify Analytics, GA4 and third-party data tools to identify growth opportunities (AOV, upsell funnel efficiency, checkout conversion across markets). If applicable, interpret BigCommerce analytics as a secondary data source.



