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Legal Intake Specialist
Location
Philippines
Posted
59 days ago
Salary
0
Seniority
Senior
Job Description
Legal Intake Specialist
LegalMatch
• Make outbound calls to guide potential clients through legal intake. • Follow up after attorney responses to encourage client engagement. • Handle inbound inquiries and listen actively to client concerns. • Record accurate client and case information in our CRM. • Meet daily and weekly call and conversion goals. • Represent LegalMatch clearly, professionally, and empathetically. • Manage objections and rejections with professionalism. • Participate in coaching and apply feedback actively. • Collaborate with teammates to improve service delivery. • Report any blockers or availability issues promptly.
Job Requirements
- Background in legal intake, customer service, or client success.
- Excellent verbal communication and active listening skills.
- Comfortable with CRM tools and remote tech (PC, headset, internet).
- Can manage multiple tasks with minimal supervision.
- Experience with AI call tools is a plus.
- Law grads, paralegals, and career-shifters are welcome.
- We’re looking for someone who is:
- Be proactive and focused on results
- Solve complex problems, even under pressure
- Have a “can-do” attitude to resolve issues efficiently
- Pursue continuous improvement in processes and systems
- Work well with teams and communicate effectively
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