• Deliver thoughtful, user-friendly support via email, chat, and phone, depending on the platform • Assist German-and English-speaking users with everything from billing to troubleshooting, account access, or platform navigation • Build deep platform knowledge and contribute to FAQ updates or internal documentation as needed • Maintain accurate, helpful records in support systems and flag recurring issues to product or operations teams • Be part of a dedicated project team, focused on providing excellent support within a clearly defined scope

• Answer inbound calls from members and providers • Input data and provide a high level of customer service • Handle inbound customer service inquiries and problems via telephone and email • Record communications accurately and consistently • Identify, evaluate and prioritize caller needs, questions and concerns • Formulate plans of resolution and respond appropriately and efficiently • Maintain and restore customer satisfaction and partner with other teams as needed • Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol • Proactively educate caller on program benefits • Meet or exceed established call center metrics, attendance standards and quality levels • Use computer tools to accurately process and document information • Develop rapport with callers and appropriately adjust communication style • Provide accurate information about ServiceMaster programs and services • Escalate issues internally and follow up on escalated issues

• Be the interface between Limehome and the guest as the first point of contact for any inquiries along all channels. • Respond to guests' individual needs, providing all relevant information and leaving your personal touch when interacting with them. • Identify pain points & potential for improvement in day to day business and proactively propose solutions. • Stay in close contact with Guest Relations Managers to present an optimal solution for each guest no matter the situation.

• Create engaging and polished PowerPoint presentations • Develop and maintain complex Excel spreadsheets • Assist in coordinating and tracking client projects • Analyze data and generate insightful reports • Prepare well-organized documents and reports • Identify ways to improve client processes