ServiceMaster

Title: Manager, Franchise Marketing Strategy Location: Lansing United States Job Description: A New Role. A New Opportunity. Your Next Step ServiceMaster® Brands is growing! We’re adding a brand-new position to our team, and this is your chance to be part of something exciting. We always Act with Agility, which means we’re always learning, evolving, and finding better ways to succeed together. If you’re ready to help us innovate, adapt, and deliver results that matter, we’re ready for YOU! Perks & Benefits That Support You: - Medical, Dental, and Vision insurance starting the first day of the month after you’re hired - Competitive 401(k) match to help you invest in your future - Enjoy 10 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate - We’re committed to your development with career advancement and professional growth Manager, Franchise Marketing Strategy : TWO MEN AND A TRUCK® is seeking a Manager, Franchise Marketing Strategy to lead the Franchise Marketing Strategy team and serve as the primary marketing advisor to franchise owners and operators across the system. This role is responsible for helping franchisees develop effective local marketing strategies that drive lead generation, brand visibility, and revenue growth. The Franchise Marketing Strategy Manager works closely with Marketing & Brand Strategy, Marketing Technology, Paid Digital Shared Services, and Franchise Business Consultants to ensure franchise owners receive coordinated support across marketing strategy, digital execution, and operational planning. This role positions franchise marketing support as a proactive consulting model focused on improving marketing performance, strengthening local market visibility, and maximizing return on marketing investment. What you will do: - Provide strategic marketing consultation to franchise owners and franchise staff to support local market growth and revenue performance. - Guide franchisees in developing annual and quarterly local marketing plans aligned with system marketing strategy and business growth objectives. - Provide guidance to franchisees on improving digital visibility, including local SEO performance, website optimization, and online reputation management. - Educate franchisees on emerging trends in digital marketing, consumer discovery, and AI-driven search results. - Analyze marketing performance metrics including lead volume, cost per lead, channel performance, and conversion rates. - Develop and deliver training programs that help franchisees improve marketing knowledge and capabilities. - Lead webinars, workshops, and conference sessions focused on marketing strategy, digital marketing, and local brand growth. - Lead and develop the Franchise Marketing Strategy team. - Provide coaching and guidance to team members on marketing strategy, consulting techniques, and performance analysis. - Partner with Marketing & Brand Strategy to ensure national campaigns and brand initiatives are effectively translated into local franchise markets. - Work closely with Franchise Business Consultants to support franchise performance and growth What you will bring: - Bachelor’s degree in Marketing, Business, Communications, or related field required. - 6–8+ years of marketing experience with increasing responsibility. - Experience working with multi-location brands, franchise systems, or marketing consulting environments preferred. - 2 to 3 years of leadership or team management experience - Strong understanding of marketing strategy, media planning, and digital marketing channels. - Knowledge of SEO, paid media, and local digital marketing practices. - Ability to analyze marketing performance data and translate insights into strategic recommendations. - Strong consulting and relationship-building skills with business owners and operators. - Strong organizational and time management skills. Work Location: This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles County. Compensation: Pay ranges at SMB are designed to reflect skills, experience, and business needs. The range shown excludes location-based adjustments, and most new hires start below the top of the range. For this role, the estimated range starts at $90,000 About SMB: ServiceMaster® Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, and TWO MEN AND A JUNK TRUCK®. While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purpose—Be there when you need us™—extends to our team, where growth, well-being, and success are priorities. Equal Opportunity Employer: It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

Title: Franchise Marketing Strategy Specialist Location: Remote United States Job Description: A New Role. A New Opportunity. Your Next Step ServiceMaster Brands is growing! Were adding a brand-new position to our team, and this is your chance to be part of something exciting. We always Act with Agility, which means were always learning, evolving, and finding better ways to succeed together. If youre ready to help us innovate, adapt, and deliver results that matter, were ready for YOU! Perks & Benefits That Support You: - Medical, Dental, and Vision insurance starting the first day of the month after youre hired - Competitive 401(k) match to help you invest in your future - Enjoy 10 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate - Were committed to your development with career advancement and professional growth Franchise Marketing Strategy Specialist : TWO MEN AND A TRUCK is seeking a Franchise Marketing Strategy Specialist to support franchise owners and operators by providing guidance on local marketing strategy, marketing performance, and digital marketing initiatives. This role works closely with the Franchise Marketing Strategy Manager, Paid Digital Shared Services team, Marketing Technology team, and Franchise Business Consultants to help franchisees improve local marketing effectiveness and increase lead generation. The Franchise Marketing Strategy Specialist helps translate system marketing strategy into actionable local marketing plans and provides ongoing consultation to ensure franchise marketing efforts align with brand standards and growth goals. What you will do: - Assist franchisees in developing and implementing local marketing plans aligned with system strategy. - Review marketing performance metrics and help identify opportunities for improvement. - Assist franchisees in understanding marketing performance and return on marketing investment. - Identify trends and share insights with franchisees and internal teams. - Work with Paid Digital Shared Services to align marketing strategy with campaign execution. - Partner with Marketing Technology to support franchise website updates and local SEO improvements. - Provide guidance to franchisees on social media activity, online reputation management, and local digital visibility. - Support development of marketing resources, playbooks, and training materials. - Assist in delivering franchise marketing education through webinars, workshops, and conferences. - Coordinate with Marketing & Brand Strategy on campaign messaging and brand initiatives. What you will bring: - Bachelors degree in Marketing, Communications, Business, or related field preferred. - 35+ years of marketing experience. - Experience in digital marketing, local marketing, or franchise marketing preferred. - Knowledge of digital marketing channels including PPC, paid social, and SEO. - Ability to analyze marketing performance data and provide recommendations. - Ability to manage multiple franchise relationships and projects simultaneously. - Strong attention to detail and organizational skills. Work Location: This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles County. Compensation: Pay ranges at SMB are designed to reflect skills, experience, and business needs. The range shown excludes location-based adjustments, and most new hires start below the top of the range. For this role, the estimated range starts at $60,000 About SMB: ServiceMaster Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, Merry Maids, TWO MEN AND A TRUCK, and TWO MEN AND A JUNK TRUCK. While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purposeBe there when you need usextends to our team, where growth, well-being, and success are priorities. Equal Opportunity Employer: It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

Title: Commercial Accounts Auditor Location: United States Job Description: Description A New Role. A New Opportunity. Your Next Step ServiceMaster Brands is growing! Were adding a brand-new position to our team, and this is your chance to be part of something exciting. We always Act with Agility, which means were always learning, evolving, and finding better ways to succeed together. If youre ready to help us innovate, adapt, and deliver results that matter, were ready for YOU! Perks & Benefits That Support You: - Medical, Dental, and Vision insurance starting the first day of the month after youre hired - Competitive 401(k) match to help you invest in your future - Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate - Were committed to your development with career advancement and professional growth Compensation: The salary range for this position is $70,000-$75,000 annually Join our team as a Commercial Accounts Auditor! Step into a pivotal role where you become the trusted expert behind national account performance. As the SRM Commercial Accounts Auditor, youll manage key commercial client relationships, act as the central communication hub across internal teams, and ensure every project meets the highest standards of accuracy and compliance. Youll also partner with sales leadership to uncover growth opportunities and strengthen longterm client partnerships that drive the business forward. What you'll do: - Review project files, estimates, and invoices to ensure accuracy, contract compliance, and alignment with client requirements. - Submit invoices and manage all required documentation through client and vendor portals. - Investigate and resolve invoice discrepancies, service issues, and client concerns with timely, effective followthrough. - Serve as a primary communication hub for clients, vendors, and franchise partners, ensuring clear and consistent updates. - Analyze data to identify root causes and drive resolutions that balance cost, quality, and speed. - Track and manage multiple files, work orders, and priorities in a fastpaced environment. - Collaborate across teams to support project transitions, process improvements, and operational efficiency while guiding franchise partners on invoicing and documentation best practices. What you'll bring: - Proficiency with Microsoft Office Suite, along with strong communication and interpersonal skills. - Ability to manage multiple projects, prioritize effectively, and meet deadlines with strong attention to detail. - Solid problemsolving skills and the ability to analyze information and resolve issues independently. - 2+ years of experience in client service, billing, auditing, or operations support. - Proficiency with restoration industry platforms such as Restore 365, XactAnalysis, Xactimate, or equivalent tools. - Required experience with Cotality products, including Workspace, Estimate, and Validate. - Understanding of hazardous materials handling (asbestos, lead paint, mold, IICRC standards), unsanitary water categories, and timeandmaterial estimating programs. Working Conditions: Work is performed remotely; some travel may be required. During CAT events you may need to work at night or during the weekends. About SMB: ServiceMaster Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under several trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, Merry Maids, TWO MEN AND A TRUCK, and TWO MEN AND A JUNK TRUCK. . While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purposeBe there when you need usextends to our team, where growth, well-being, and success are priorities. Equal Opportunity Employer: It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws. Accessibility & Accommodations: If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at weacknowledge@servicemaster.com. Pre-Employment Screening: Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations. California Applicants: Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Privacy Policy: https://www.servicemaster.com/california-applicant-privacy-notice/

Title: Proposal Development Assistant Location: Sandy Springs United States Job Description: Description A New Role. A New Opportunity. Your Next Step ServiceMaster Brands is growing! Were adding a brand-new position to our team, and this is your chance to be part of something exciting. We always Act with Agility, which means were always learning, evolving, and finding better ways to succeed together. If youre ready to help us innovate, adapt, and deliver results that matter, were ready for YOU! Perks & Benefits That Support You: - Medical, Dental, and Vision insurance starting the first day of the month after youre hired - Competitive 401(k) match to help you invest in your future - Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate - Were committed to your development with career advancement and professional growth Proposal Development Assistant : We are searching for a Proposal Development Assistant who will support the team by identifying, vetting, and advancing public-sector opportunities (Local, State, Education, and Federal) that align with our core services. In this role you will manage opportunity intake and bid portals (including GovWin), qualify and match prospects to the best-suited franchise partners, prepare bid collateral, distribute leads across the franchise network, and coordinate internal and external stakeholders through the bid lifecycle. What you will do: - Monitor GovWin and other procurement platforms for relevant BID and contract opportunities. - Conduct market and competitive analysis, including award history, incumbents, pricing trends, and procurement cycles. - Develop concise briefs and insights to inform bid/no-bid decisions and pursuit strategies. - Coordinate outreach, confirm participation, and facilitate collaboration between franchisees and corporate teams. - Assist in drafting and assembling proposal content, including standard sections, past performance, and supporting documentation. - Ensure submissions are compliant, accurate, and aligned with branding and solicitation requirements. - Maintain proposal templates, workflows, and documentation standards. - Support post-submission activities, including follow-ups, debriefs, and process improvements. What you will bring: - Bachelors degree in business administration, communications, public administration or a related field or equivalent experience (preferred) - 0 4 years experience supporting proposals, business development, or capture in government markets (Local/State/Education/Federal) (preferred ). - Experience with GovWin, or similar bid/market intelligence platforms; experience managing procurement portals (preferred ). - Experience reading and interpreting RFP/RFQ solicitation documents and compliance checklists (preferred). - Experience working with 3rd party vendors to resolve systematic issues, pursue enhancements, and implement configuration changes - Previous experience pulling recruiting and system-wide reports, including use of Power BI or other data visualization tools - Prior experience working with franchise networks or multi-location service organizations (preferred) - Understanding of public-sector procurement rules (e.g., competitive procurement processes, GSA schedules, cooperative purchasing) (preferred) - Familiarity with subcontracting, teaming agreements, or prime/sub relationships (preferred) - Proficiency with MS Word, Excel, PowerPoint, and CRM systems; comfortable with PDF redaction and conversion tools Work Location: This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles County. Compensation: Pay ranges at SMB are designed to reflect skills, experience, and business needs. The range shown excludes location-based adjustments, and most new hires start below the top of the range. For this role, the estimated range starts at $65.000 About SMB: ServiceMaster Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under several trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, Merry Maids, TWO MEN AND A TRUCK, TWO MEN AND A JUNK TRUCK While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purposeBe there when you need usextends to our team, where growth, well-being, and success are priorities. Equal Opportunity Employer: It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws. Pre-Employment Screening: Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations. California Applicants: Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Title: Customer Care Specialist Location: Lansing United States Job Description: Description A New Role. A New Opportunity. Your Next Step ServiceMaster Brands is growing! Were adding a brand-new position to our team, and this is your chance to be part of something exciting. We always Act with Agility, which means were always learning, evolving, and finding better ways to succeed together. If youre ready to help us innovate, adapt, and deliver results that matter, were ready for YOU! Perks & Benefits That Support You: - Medical, Dental, and Vision insurance starting the first day of the month after youre hired - Competitive 401(k) match to help you invest in your future - Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate - Were committed to your development with career advancement and professional growth Location: This position is 100% remote and can sit anywhere across the U.S. Schedule: Monday-Friday 8-5 EST Compensation: The hourly rate for this position is $20-$23/hr Join our team as a Customer Care Specialist! In this role, you'll be the trusted bridge between customers and franchise teams, ensuring every move feels smooth, supported, and handled with care. This role is built for someone who thrives on helping people, delivers standout service, and takes pride in going above and beyond to exceed expectations. If you love solving problems, building rapport, and making a real impact on customer satisfaction, youll feel right at home here. What you'll do: - Customer issue analysis Collect, review, and analyze customer requests, complaints, reviews, and HMD incident reports; route followup details to franchise teams as needed. - Complaint resolution guidance Apply Customer Care policies to clarify expectations and help develop action plans for resolving customer concerns. - Franchise counseling Advise franchisees on active complaints and recommend appropriate next steps aligned with system protocols. - Customer satisfaction support Partner with franchise staff to help achieve referral, satisfaction, and servicequality goals. - Data tracking and reporting Compile, analyze, and report customer service metrics, including monthly departmental statistics and renewal/reengagement insights. - Social review monitoring Review negative social media feedback, respond appropriately, and redirect customers to Customer Care for resolution. - Team and project participation Participate in MSC meetings, support corporate projects, maintain reliable attendance, and complete additional duties assigned by the Customer Care Manager. What you'll bring: - Customerservice mindset Strong commitment to delivering exceptional service with professionalism and empathy. - Detail orientation High attention to detail with excellent organizational and prioritization abilities. - Communication strength Exceptional oral and written communication, interpersonal skills, active listening, and clear speech. - Conflict resolution skills Strong negotiation, problemsolving, deductive and inductive reasoning, and the ability to stay calm during crises. - Independent and teamoriented work Reliable, flexible, conscientious, and able to make decisions and follow through while working both independently and collaboratively. - Technical proficiency Proficient in Microsoft Excel, Word, PowerPoint, and Outlook; adaptable to new tools and changing processes. - Valuesdriven commitment About SMB: ServiceMaster Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, Merry Maids, TWO MEN AND A TRUCK, and TWO MEN AND A JUNK TRUCK. While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purposeBe there when you need usextends to our team, where growth, well-being, and success are priorities. Equal Opportunity Employer: It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws. Accessibility & Accommodations: Pre-Employment Screening: Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations. California Applicants: Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Title: Franchise Support Specialist Location: United States Job Description: Description Own Your Future! ServiceMaster Brands is built on a Think Like an Owner philosophy. Its where passion sparks progress, empowerment drives action, and accountability keeps us moving forward. Ready to move forward with us? Perks & Benefits That Support You: - Medical, Dental, and Vision insurance starting the first day of the month after youre hired - Competitive 401(k) match to help you invest in your future - Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate - Were committed to your development with career advancement and professional growth Location: This position is 100% remote. Join our team as a Franchise Support Specialist! Play a key role in supporting a nationwide franchise network and delivering exceptional customer experiences. As a Franchise Support Specialist, youll be the goto resource for franchise owners, customers, and internal teamshandling financial and operational inquiries, coordinating service requests, and supporting claim activities from lead dispatch to SLA compliance. Your work keeps operations running smoothly and ensures every partner gets the guidance and support they need. What you'll do: - Customer & franchise communication Manage inbound/outbound inquiries, complaints, service requests, and operational support needs. - Corporatelevel case handling Serve as the primary contact for escalated customer issues, gathering details and documenting cases in Zendesk. - Zendesk case management Categorize, track, and maintain accurate records to ensure compliance and data integrity. - Claims support Monitor claim statuses, coordinate with franchises/carriers, resolve documentation gaps, and escalate urgent matters. - Issue investigation & resolution Collaborate with internal teams and field staff to resolve customer and franchise concerns. - Performance & service metrics Meet responsetime, satisfaction, and resolution goals while supporting highvolume periods. - Operational improvement Conduct rootcause analysis, identify trends, and report on ticket and claims performance. What you'll bring: - Franchise & service workflow knowledge Basic understanding of franchise operations, customer service processes, and financial system workflows. - Analytical problemsolving Ability to investigate issues, analyze information, and drive effective resolutions. - Strong communication skills Excellent verbal and written communication across all organizational levels. - Multitasking & adaptability Capable of handling multiple priorities in a fastpaced environment, independently and collaboratively. - Relevant experience Associates degree or equivalent experience preferred, with 12 years in franchise operations, customer service, or claims support. - Zendesk proficiency Required experience with Zendesk; familiarity with Workday, XactAnalysis, Claims Connect, FranConnect, or Dash is a plus. - Selfstarter mindset Strong interpersonal skills and the ability to maintain knowledge of systems, workflows, and processes. About SMB: ServiceMaster Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, Merry Maids, TWO MEN AND A TRUCK, and TWO MEN AND A JUNK TRUCK. While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purposeBe there when you need usextends to our team, where growth, well-being, and success are priorities. Equal Opportunity Employer: It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws. Accessibility & Accommodations: If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process atweacknowledge@servicemaster.com. Pre-Employment Screening: Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations. California Applicants: Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Privacy Policy: https://www.servicemaster.com/california-applicant-privacy-notice/

Title: Carrier Commercial Accounts Project Manager Job Description: Location: , Remote, United States Description A New Role. A New Opportunity. Your Next Step ServiceMaster® Brands is growing! We’re adding a brand-new position to our team, and this is your chance to be part of something exciting. We always Act with Agility, which means we’re always learning, evolving, and finding better ways to succeed together. If you’re ready to help us innovate, adapt, and deliver results that matter, we’re ready for YOU! Perks & Benefits That Support You: - Medical, Dental, and Vision insurance starting the first day of the month after you’re hired - Competitive 401(k) match to help you invest in your future - Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate - We’re committed to your development with career advancement and professional growth Compensation Details: The salary range for this position is $65,000-$75,000 annually. Join our team as a Commercial Accounts Project Manager In this role, you’ll be the central connection point between clients, our internal teams, and service operations—ensuring communication flows smoothly and relationships stay strong. You’ll also partner closely with sales leadership to spot opportunities, drive growth, and help shape strategic account success. What you'll do: - Manage new and existing loss assignments from start to finish, coordinating with clients, franchises, and vendors to ensure satisfaction and adherence to guidelines, pricing, and timelines - Lead daily client communication, delivering updates and outcomes that meet cost, quality, and speed expectations while maintaining strong customer service - Resolve service, quality, and invoicing issues by negotiating with stakeholders and analyzing data, contracts, and documentation to drive effective solutions - Oversee project management activities, including organizing priorities, adapting to changing needs, and maintaining accurate records across systems and vendor portals - Review and audit estimates, scopes, invoices, and work orders to ensure accuracy, compliance, and alignment with client requirements - Support operational efficiency by developing strategies, collaborating with the Project Auditing team, and ensuring smooth project transitions - Serve as a resource to the franchise network by providing guidance on scoping, documentation, reporting, invoicing, and best practices while maintaining vendor portals and account documentation What you'll bring: - Proficiency with Microsoft Office Suite and strong overall computer skills - Excellent communication and interpersonal abilities - Proven capacity to manage multiple projects, prioritize effectively, and meet deadlines - Strong problem‑solving skills with sharp attention to detail - 2+ years of experience in client service, billing, auditing, or operations support - Proficiency with restoration industry tools such as Restore 365, XactAnalysis, and Xactimate (or equivalent) - Required experience with Cotality products, including Workspace, Estimate, and Validate - Understanding of hazardous materials handling (asbestos, lead paint, mold, IICRC standards) and preferred knowledge of unsanitary water categories 2, 3, and Special Situations - Experience using time‑and‑material estimating programs Working Conditions: Work is performed remotely; some travel may be required. During CAT events you may need to work at night or during the weekends. About SMB: ServiceMaster® Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under several trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, and TWO MEN AND A JUNK TRUCK®. While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purpose—Be there when you need us™—extends to our team, where growth, well-being, and success are priorities. Equal Opportunity Employer: It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws. Accessibility & Accommodations: If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process Pre-Employment Screening: Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations. California Applicants: Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Title: Business Development Consultant Location: United States, NY, MA, MD, CT, or PA Job Description: Description We Play to WinTogether. ServiceMaster Brands is building a future fueled by empowered teams and bold ideas. Were on a path to double our size, and that takes courage, creativity, and relentless drive. If youre ready to lead change and help franchisees succeed, this is your moment. Join us and be part of something extraordinary. Perks & Benefits That Support You: - Medical, Dental, and Vision insurance starting the first day of the month after youre hired - Competitive 401(k) match to help you invest in your future - Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate - Were committed to your development with career advancement and professional growth Work Location: This role is remote and can be located in NY, MA, MD, CT, or PA Join Our Team as an Business Development Consultant We are searching for a Business Development Consultant who will be Accountable for driving franchisee sales and profit, coaching for operational excellence, and enforcing brand standards by providing high level business consulting expertise and advice to a defined group of franchisees. What you will do: - Drives revenue growth by developing annual sales, marketing, and financial plans for each franchisee. - Performs business evaluations. Tracks and facilitates progress by gathering and analyzing data, making recommendations, building commitment, and overcoming objections. - Provides training and advises franchisees on evaluating and acting on financial analysis tools, such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, pricing strategies, etc. - Identifies business needs and opportunities to improve performance and growth by leveraging company operating systems or resources. - Facilitate learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training. - Ensures full brand standards compliance with all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences. What you will bring: - Bachelors degree in business or related field or an equivalent combination of education and experience required. Masters degree preferred. - 5+ years of experience in business operations management or related field required - Experience in project management, leadership, budgets, profit & loss, employee supervision, customer service, and conflict resolution required - Sales experience in the service industry preferred - Multi-unit franchise operations or strategic business planning experience preferred - Valid, permanent drivers license from state of residence and a clean driving record, defined as no DUI- related violations within the past 5 years and no more than three moving violations within the past three years, is required - Business and financial acumen - Strategic and innovative thinking skills - Project management, organization, multi-tasking and prioritization skills Compensation Details: The salary range for this position is $95,000 - $105,000 annually plus bonus

Title: Business Development Consultant Location: United States, NY, MA, MD, CT, or PA Job Description: We Play to Win—Together. ServiceMaster® Brands is building a future fueled by empowered teams and bold ideas. We’re on a path to double our size, and that takes courage, creativity, and relentless drive. If you’re ready to lead change and help franchisees succeed, this is your moment. Join us and be part of something extraordinary.   Perks & Benefits That Support You: - Medical, Dental, and Vision insurance starting the first day of the month after you’re hired - Competitive 401(k) match to help you invest in your future - Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate - We’re committed to your development with career advancement and professional growth Work Location: This role is remote and can be located in NY, MA, MD, CT, or PA Join Our Team as an Business Development Consultant We are searching for a Business Development Consultant who will be Accountable for driving franchisee sales and profit, coaching for operational excellence, and enforcing brand standards by providing high level business consulting expertise and advice to a defined group of franchisees. What you will do: - Drives revenue growth by developing annual sales, marketing, and financial plans for each franchisee. - Performs business evaluations. Tracks and facilitates progress by gathering and analyzing data, making recommendations, building commitment, and overcoming objections. - Provides training and advises franchisees on evaluating and acting on financial analysis tools, such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, pricing strategies, etc. - Identifies business needs and opportunities to improve performance and growth by leveraging company operating systems or resources. - Facilitate learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training. - Ensures full brand standards compliance with all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences. What you will bring: - Bachelor’s degree in business or related field or an equivalent combination of education and experience required. Master’s degree preferred. - 5+ years of experience in business operations management or related field required - Experience in project management, leadership, budgets, profit & loss, employee supervision, customer service, and conflict resolution required - Sales experience in the service industry preferred - Multi-unit franchise operations or strategic business planning experience preferred - Valid, permanent driver’s license from state of residence and a clean driving record, defined as no DUI- related violations within the past 5 years and no more than three moving violations within the past three years, is required - Business and financial acumen - Strategic and innovative thinking skills - Project management, organization, multi-tasking and prioritization skills Compensation Details: The salary range for this position is $95,000 - $105,000 annually plus bonus About SMB: ServiceMaster® Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under several trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, and TWO MEN AND A JUNK TRUCK®. While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purpose—Be there when you need us™—extends to our team, where growth, well-being, and success are priorities. Equal Opportunity Employer: It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.  Pre-Employment Screening: Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations. California Applicants: Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Title: Social Media Specialist Location: United States Job Description: Description New Role. A New Opportunity. Your Next Step ServiceMaster Brands is growing! Were adding a brand-new position to our team, and this is your chance to be part of something exciting. We always Act with Agility, which means were always learning, evolving, and finding better ways to succeed together. If youre ready to help us innovate, adapt, and deliver results that matter, were ready for YOU! Perks & Benefits That Support You: - Medical, Dental, and Vision insurance starting the first day of the month after youre hired - Competitive 401(k) match to help you invest in your future - Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate - Were committed to your development with career advancement and professional growth Location: This position is 100% remote and can sit anywhere out of the U.S. Join our team as a Social Media Specialist! Own the voice of a growing brand. As our Social Media Specialist, youll run daytoday channel strategy, create standout content, and launch initiatives that shape how the world sees us. Youll collaborate across teams, bring fresh ideas to life, and turn engagement into real momentum. What you'll do: - Crossfunctional collaboration Partner with internal teams and external agencies to tightly integrate all social media programs and initiatives. - Social strategy development Build and execute a comprehensive brand social strategy; analyze performance data and adjust content to optimize results. - Trend and platform analysis Evaluate emerging social trends, platform updates, and potential strategies to keep the brand ahead of the curve. - Content and calendar management Oversee content creation, curation, and scheduling across platforms, ensuring alignment with major company priorities. - Community and channel oversight Manage daily activity across all corporate channels, maintain consistent posting, and respond to messages, reviews, and comments. - Franchise support and enablement Develop resources, social calendars, and content libraries for franchisees; support their social strategy and vendor relationships. - Campaign and vendor coordination What you'll bring: - Vendor relationship management Ability to manage and coordinate work with external partners and service providers. - Project management expertise Strong organizational skills with the ability to juggle multiple priorities in a fastpaced environment. - Advanced writing skills Strong writing, editing, and flexible storytelling abilities, including blog writing and APstyle proficiency. - Social and marketing knowledge Deep understanding of social platforms, trends, and core marketing principles. - Technical proficiency High proficiency in Microsoft Office; Photoshop or InDesign experience preferred. - Independent, creative work style Demonstrated ability to work autonomously, stay detailoriented, and bring creativity and initiative to shifting priorities. - Relationshipbuilding and influence Positive attitude with the ability to build strong relationships, influence at all levels, and travel 13 times per year. Education: - Bachelors degree requirement Bachelors degree in journalism, public relations, advertising, or communications. - Relevant professional experience 13 years of experience in social media, media/PR, journalism, or a related field. About SMB: ServiceMaster Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under seven trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore, ServiceMaster Clean, Merry Maids, TWO MEN AND A TRUCK, and TWO MEN AND A JUNK TRUCK While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purposeBe there when you need usextends to our team, where growth, well-being, and success are priorities. Equal Opportunity Employer: It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws. Pre-Employment Screening: Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations. California Applicants: Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.