We are Luminary. You are Luminary.
Operations Associate
Location
United Kingdom
Posted
76 days ago
Salary
0
Seniority
Mid Level
Job Description
Operations Associate
Luminary Group
• Accurately book reservations and ensure all service details are collected on behalf of the clients • Assist with the planning and finalization of client travel itineraries • Research hotel rates and room options as part of the trip planning process • Cross check and reconfirm client itineraries with vendors and partners to ensure accuracy prior to trip start date • Input/update and ensure accuracy of Client Itineraries information entered into Axus (Itinerary Software) • Input/update and ensure accuracy of information entered into Salesforce • Answer busy incoming phone calls, emails, and text messages in a professional and timely manner • Coordinate details of new and existing service reservations • Update reservations with changes and additions as needed • Assess what service details are missing and reach out to the Client Service Manager to collect as needed • Manage and prioritize a lengthy queue of daily/weekly tasks within Salesforce’s task list • Send daily reminders of upcoming services via email and text to clients and concierge • Exhibit utmost confidentiality with clients and client information • Accept and accurately process credit card payments and invoices for services rendered • Provide excellent customer service to clients • Other adhoc travel planning projects
Job Requirements
- Bachelor’s Degree
- Minimum of two (2) years of work experience
- Exceptional organizational skills with the ability to multitask
- Exceptional listening skills with the ability to quickly identify issues and proactively solve problems
- Tech-savvy and comfortable with navigating web-based reservation programs, helpdesk software, internet searches, airline websites/apps, SMS messaging, and smartphone apps
- Dependable and flexible with work schedule
- Proven ability to work independently with minimal supervision in a fast-paced environment
- A passionate approach to customer service, positive attitude, and strong work ethic
- Professional verbal, and written communication skills using appropriate grammar, terminology, tone, cadence, and pronunciation
- Must be able to work various shifts including irregular shifts, holidays, and weekends
- Must own smartphone
- Be able to pass a criminal and employment background check
Benefits
- Competitive Salary
- Generous Healthcare Benefits for US-based employees
- 401K Offering for US-based employees
- Annual Team Retreat
- Ongoing opportunities for professional development
- Discounted Hotel Rates and Complimentary nights when available on World Travel
Related Guides
Related Categories
Related Job Pages
More Operations Jobs
Operations Associate
IABCThe only global communication association connecting you to the people and insights you need to drive business results.
• Provide day-to-day administrative support for the office such as scheduling, filing, preparing materials and documentation, facilitating meetings, drafting meeting minutes, drafting and tracking memos, ensuring that action items are followed up, filing, and correspondence control • Assisting with recruitment including drafting statements of work/job descriptions, shortlisting and interviewing candidates, conducting reference checks, and assisting with employee onboarding processes • Support operational startup of projects through organizational background checks, drafting agreements, and other tasks • Assist with financial planning, management, and reconciliation, including payment packages for management review • Track contract and agreements to ensure compliance with project and company policies, setting up systems for contract management • Coordinate personnel support and action requests for program-funded staff including but not limited to travel assistance, training logistics, and payroll support • Assist with developing and implementing strategies and processes that maximize the productivity of the company's employees and daily business functions • Work closely with higher level management to ensure that the activities of our organization are running efficiently • Support other operational and financial tasks as needed
• drive sustainable growth using your strong operations management consulting experience • lead business development and multiple large engagements • build long-term relationships • lead significant cross-team initiatives • increase revenue and deliver profitable margins • interact with C level of many clients • work with industry leading consultants and experts in operations management • develop innovative solutions
• Work as an integral member of client engagement project teams executing complex tasks and leading work streams • Contribute to sales by producing high-quality proposals and solutions design, participating in client business development meetings • Analyse operational processes, management efficiency, performance improvement potentials in safety, operational excellence, or environmental sustainability • Actively engage with clients through meetings and interviews to implement practical solutions • Analyse data to develop recommendations and lead the development of presentations and documents for client engagements • Conduct interviews, field observations, data and document analysis, provide training/coaching/workshops at client sites
• Work as an integral member of client engagement project teams executing complex tasks delivering across multiple technical workstreams/reviews • Act as a subject matter expert in behavioural based safety; workplace safety; safety culture; process safety management; or culture change • Contribute to our IP and help develop our Operational Risk Management service proposition • Manage projects, clients and teams of consultants autonomously • Develop people and own an area of the ORM portfolio • Analyse operational processes, management efficiency, performance improvement potentials in safety, operational excellence and/or sustainability • Engage with clients through meetings, interviews and trusted implementation of effective solutions • Analyse data to lead the development of high quality presentations and documents for client engagements • Conduct interviews, field observations, data and document analysis, DILOS design and provide training/coaching/workshops at client sites


