• Own and operate the commercial LiveOps strategy , including pricing frameworks, promotional cadence, experimentation roadmap, and execution of a data-driven commercial calendar. • Apply a strong F2P mindset by balancing free vs. premium value, designing clear upgrade paths, and creating sustainable monetisation mechanics in close collaboration with Product. • Define and evolve the monetisation roadmap , scaling subscriptions first and expanding into consumables, repeat purchase loops, and long-term ARPPU growth systems. • Hands-on usage of tools like RevenueCat to e.g. set up products, paywalls, targeting, and experiments; monitor key metrics and troubleshoot performance changes. • Own the analytical performance view across conversion, retention, ARPU/LTV, pricing, FX, and cohort behavior, identifying and prioritizing the highest-impact growth levers with focus and clarity. • Lead complex, cross-functional monetisation initiatives (e.g., tiering, packaging, pricing structures) across placements, clients, and geographies, ensuring measurable revenue impact. • Strengthen subscription foundations by driving stakeholder alignment, ensuring robust tooling and measurement, and pragmatically improving processes to enable scalable growth.

• Manage a large portfolio of customer accounts and maintain accurate data in the CRM • Act as a point of contact for German-speaking customers via phone, email, and CRM • Handle inquiries related to subscriptions, invoices, and assets • Take ownership of requests and follow through until resolution • Escalate complex cases to internal teams and coordinate solutions • Monitor account status and identify inconsistencies or issues • Ensure CRM data is structured, accurate, and up to date

• Manage a large portfolio of customer accounts and maintain accurate data in the CRM • Act as a point of contact for German-speaking customers via phone, email, and CRM • Handle inquiries related to subscriptions, invoices, and assets • Take ownership of requests and follow through until resolution • Escalate complex cases to internal teams and coordinate solutions • Monitor account status and identify inconsistencies or issues

• Collaborate on FinOps projects with your colleagues to make our clients' cloud usage more efficient and sustainable • Create transparency using cloud-native or third-party tools for cost allocation and identifying optimization opportunities • Analyze clients' cloud environments to identify optimization opportunities across all involved cloud services (IaaS, PaaS, and SaaS) • Develop FinOps blueprints and share your knowledge with colleagues • Use your communication skills to interact with stakeholders across platform, product, and application teams • Deliver FinOps training, present at conferences, and create blog posts • Drive FinOps topic development and innovation within Reply and the FinOps Foundation • Work on expanding the offering with new capabilities, such as FinOps for sustainability or Technology Business Management