Role Description Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity. This is a full-time, non-exempt position reporting to our Senior Director, Center of Excellence. - Answer patient calls/questions. - Updating and billing insurance. - Take credit card payments. - Trying to resolve any concerns/issues on patient accounts. - Work with collection agencies for requests to remove from collections. - Respond to Attorney requests for balances and correspondence as well as update and bill insurance. - Primary escalation from our Call Center staff. - Answering escalated phone calls from our Call Center offshore team. - Assist in educating the offshore call center staff. - Update patient demographics. - Other tasks and projects as determined by your manager. Qualifications - NextGen experience a plus. - Medical Billing background. - Excellent communication skills and professional demeanor. - The ability to work under tight deadlines. - Strong written and verbal communication skills with customer service focused aptitude. - Detail-oriented individuals who are team players highly self-motivated. - Teamwork and collaboration skills. - Time management and organization skills. - Integrity to maintain confidentiality when working with sensitive business data. - Ability to function well in a fast-paced and at times stressful environment. - Prolonged periods of sitting at a desk and working at a computer. - Ability to lift and carry items weighing up to 10 pounds at times. Benefits - Be part of something special! We are growing both organically and through acquisitions. - Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way! - Ongoing training and development programs. - An environment that values transparency. - Virtual and in-person events to connect with your team. - Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office. Salary Range $43,000 — $47,000 USD. Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more. All official recruitment communications from Assembly Health will originate from an @assembly.health email address. Candidates are encouraged to carefully verify sender domains and remain vigilant against potential impersonation attempts. Communications from any other domain should be considered unauthorized.

• Answer and track incoming calls • Prepare and submit accurate, detailed reports in government systems • Train and onboard new CSRs • Conduct database and open-source research • Route and escalate calls appropriately • Other duties, as assigned

• Take incoming calls and provide accurate, satisfactory answers to questions and concerns • De-escalate situations involving dissatisfied customers • Maintain and update all customer communications • Determine effective ways to answer customer questions

• Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures. • Handle inbound inquiries via phone, email, and chat in a timely and professional manner. • Share only approved and verified information and ensure all communications comply with program and company policies. • Accurately document all customer interactions in the designated system for tracking and auditing purposes. • Stay current on changes to procedures, FAQs, and program-related information. • Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope. • Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions.