• Take incoming calls and provide accurate, satisfactory answers to questions and concerns • De-escalate situations involving dissatisfied customers • Maintain and update all customer communications • Determine effective ways to answer customer questions

• Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures. • Handle inbound inquiries via phone, email, and chat in a timely and professional manner. • Share only approved and verified information and ensure all communications comply with program and company policies. • Accurately document all customer interactions in the designated system for tracking and auditing purposes. • Stay current on changes to procedures, FAQs, and program-related information. • Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope. • Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions.

Make a Difference—Even From Home We are seeking an experienced and empathetic Hospice Registered Nurse (RN) to join our team in a remote triage-only role. This position is ideal for a nurse who thrives in autonomy, excels in clinical decision-making, and values meaningful work-life balance through a consistent 7-on / 7-off schedule. Key Responsibilities - Provide after-hours triage and clinical support by phone for hospice patients and families. - Assess symptoms, provide guidance, and determine if an in-person visit is necessary. - Communicate effectively with the interdisciplinary hospice team to ensure coordinated care. - Offer compassionate and calm support to patients and families during emotionally sensitive situations. - Document all patient interactions promptly and accurately in the EMR system. - Participate in on-call rotation and maintain professional responsiveness throughout shift hours. Note: This is a triage-only position. No scheduled in-person visits are required. Qualifications - Active Washington State RN license (or compact equivalent). - Hospice triage experience required. - Must be available 5 pm to 8 am PST, 7 days on with 7 days off - Strong clinical assessment, communication, and critical thinking skills. - Ability to work independently and maintain composure during high-stress situations. - Must have HCHB experience. - Reliable home internet and private workspace for remote triage. Benefits and Compensation - Annual salary: $60,000 – $65,000 - 7 days on / 7 days off consistent schedule - Fully remote position - Comprehensive benefits package including: - Medical, dental, and vision coverage - 401(k) with company match - Paid time off, holidays, and sick leave - Life and AD&D insurance (employer-paid) - Voluntary plans: STD, LTD, HSA, FSA, and more - Employee Assistance Program (EAP) - Supportive leadership, paid training, and continuing education opportunities Our Core Values At Alpha Home Health & Hospice, our care is guided by our CAPLICO Core Values: - Customer Second (Employee First) - Accountability - Passion for Learning - Love One Another - Intelligent Risk Taking - Celebration - Ownership Hospice Triage Registered Nurse (RN) – Remote | 7 On / 7 Off Schedule Alpha Home Health & Hospice Location: Remote (Serving Washington State-Must be available PST hours) Schedule: 7 days on / 7 days off | 5:00 PM – 8:00 AM PST Salary: $60,000 – $65,000 per year Full-Time | Exempt | Benefits Eligible If you are a Registered Nurse with hospice experience seeking a remote triage role that combines flexibility, purpose, and professional support, we invite you to apply today. Apply now to join our team and make a difference—when it matters most. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

Registered Nurse (RN) – Enhanced Care Management (ECM) California Remote (Full Time) Compensation: $80,000/ year About Us Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. We partner with health plans, providers, and community organizations to deliver culturally competent primary care, behavioral health, and social care. Our model is built for populations with high medical and social complexity, where fragmented care drives poor outcomes and unnecessary cost. We combine local, community-based teams with virtual care and modern technology to deliver coordinated, whole-person care where members live and receive support. Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations. We are building a durable care platform designed to perform in constrained healthcare environments and to lead the shift toward accountable, value-based care. Role Description The Registered Nurse (RN) – Enhanced Care Management (ECM) will join Zócalo Health during a period of rapid growth and increasing operational complexity. This role exists to help scale and execute a community-oriented primary care model that delivers measurable outcomes for high-need members and health plan partners. As part of a fast-growing team, you will be responsible for providing clinical oversight, supporting care coordination, and ensuring documentation and workflows meet health plan requirements. You will partner closely with Community Health Workers (CHWs), Behavioral Health Care Managers (BHCMs), and providers to support high-risk members and ensure coordinated, high-quality care delivery. This position reports to Clinical Operations Leadership. The Registered Nurse (RN) – Enhanced Care Management (ECM) will contribute in the following ways: - Provide clinical oversight and guidance to CHWs and BHCMs, including escalation support for complex and high-risk patients - Lead clinical case reviews, identifying gaps in care and ensuring care plans are clinically appropriate and aligned with health plan requirements - Support care coordination across medical, behavioral health, and social needs, including collaboration with external providers and hospitals - Conduct and document medication reconciliation, particularly following transitions of care - Support transitions of care (TOC), including post-discharge follow-up and readmission risk mitigation - Ensure documentation is accurate, structured, and compliant with health plan standards and audit expectations - Partner with care teams to address social determinants of health, including LTSS coordination and social risk integration into care plans - Identifies gaps in care, supports care team decision-making, and drives continuous improvement in care delivery and patient outcomes Qualifications - Active Registered Nurse (RN) license in California - 3+ years of clinical nursing experience - Experience in care management, population health, or community-based care - Bilingual (Spanish) - Experience working with Medicaid or underserved populations Preferred Qualifications - Experience with Medi-Cal managed care plans - Familiarity with CalAIM Enhanced Care Management (ECM) programs - Experience addressing social determinants of health and community-based care models What you can expect from Zócalo Health - Competitive salary - Equity compensation package - Comprehensive benefits including medical, dental, and vision 401k - Generous PTO policy (up to 15 days per year for FT employees) - Flexible PTO policy - take the time you need to recharge - $1,000 home office stipend - We provide the equipment needed for this role. - Opportunity for rapid career progression with plenty of room for personal growth. You must be authorized to work in the United States. Remote work can be done from anywhere in the U.S. At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.